Mass-Rhode Island Veterinary Emergency Room

Only complements for this amazing place! We had our vet fax over our dogs records because they couldn’t do a surgery our dog needed. They took us right in, took all the info they needed and had him in the back doing blood work. They gave us plenty of options and explained all costs and risks to us. They saved his life this night and I’ll be forever grateful! Staff is wonderful and very patient! I called twice on the same day after he came home with questions and they answered all my questions. Would bring my animals here anytime.

It was long after midnight when we found our little Shih Tzu struggling to breathe after playing with a raw hide chew. We rushed to Mass-​RI Veterinary Emergency Room. They saved his life. He is home and healthy and we cannot thank this team of knowledgeable caring vets for their quick action.

I have bought my pup Louie here on several occasions and staffis really nice. My last visit was because my dogs leg was limp. My first thought was luxating patella (common in pugs). I brought him thinking I would be paying for surgery not euthanizing my dog. The vet took a few xrays and it showed a broken femur bone. He hadn’t done anything to have broken it though. She explained that it was possibly bone cancer and our only option to confirm would be amputation to biopsy. Lou was 10 with arthritis in his hips so amputation would not have been good for him. I paid a few extra $ to have surgeon look at xray and give second opinion. Based on his age and location of break it was thought to be cancer. Rather than amputate and start chemo (which would only prolong the inevitable) we decided the more humane thing to do would be euthanize.
It is very unfortunate that they don’t actually have a radiologist on staff to read xrays since they take them. I struggled for awhile with my decision because of this. I think had an actual radiologist gave me an opinion I would have felt better about it .
They offer a cremation service and make a little paw print plaque for you. Originally I was told $ 140 but it ended up being $ 180 because of his weight. My overall bill was about $ 600. It was hard to pay this when you lose your dog and don’t feel like you have a solid answer. The staff seems to be very compassionate. I would bring my pets here again but perhaps not for xrays.

We had a great experience here.
The vet and staff were helpful, efficient and full of answers to our dog’s ailments. We walked in nervous and scared about the condition of our furry family member and were quickly reassured that everything would be handled to the best of their ability.
I would highly recommend this place to anyone whose pet is in need of urgent care.
Five stars!

They are fantastic and caring– on both visits it was a holiday, one being Christmas. They were kind thorough, and I can’t say enough about them.

Extremely friendly, really fast to provide care and priced reasonably especially for a Sunday night emergency. Thank you to all the staff. Highly recommend this care facility for your pet.

I recently moved to Rhode Island and had not yet chosen a vet… and naturally my dog became ill during non-​business hours. A neighbor recommended Mass-​RI and we went right over late in the evening and received superb service! The staff is extremely helpful and friendly and the vet tech and veterinarian were excellent. My pup was feeling better by morning. Also, their prices were very reasonable, especially for an emergency hospital!

We have taken both of our dogs here on several occasions. Bleeding gums, tooth stuck in our dogs mouth, dog ran into a car, and a few other incidents. They are open ²⁴⁄₇ and always provide great care. Our most recent visit was to put our dog down who had a seizure that day. They did a test and saw that she was internally bleeding. The vet came in and calmly explained to is what was happening and we had to say bye to our best friend that day. This place though was so great. They let us say bye to her, they have us a mold with her paw print and name on it, and put her in a box with a flower on top for us to bring her home in. Everyone at this office was so genuinely sorry for us. Very sympathetic and genuine people.

Like all of these kinds of places, extremely expensive and they want a 75% deposit on your estimated bill before they’ll do anything. Sent my cat home with a blocked bile duct because I didn’t have the $ 2,000 they demanded immediately. Brought him back a week later after I finally managed to raise the money – only to have them tell me that the original estimate was wrong and the bill would be closer to $ 4600 for which they wanted a $ 3500 deposit, which I didn’t have. So they turned my cat away again even though he was in critical condition by this time. Ended up having to bring him to another vet later that day to be euthanized. Truly heartless.

So I found myself at 9pm taking my dog over to the ER because he had a piece of glass in his paw. Luckily this was located nearby and it was open 24 hours. They were quick too. I had everything done in 1 hour. Everybody was nice and reassuring and guess what? I didn’t wind up bankrupt after I left. They gave great anticipatory guidance and they also followed up my visit with a courtesy phone call to make sure all was well.
I am very grateful that they are open 24 hours otherwise my dog would still have a piece of glass in his foot!

This IS the place.
That’s about as simple as it needs to get. If your pet is sick or hurt. Take him/​her here. plain and simple.
My cat was transferred here from my vet because my vet closed at midnight, and the cat needed continuous monitoring – had a catheter, etc. These folks treated him like royalty. My cat ultimately stayed there for another surgery, and a total of 5 days. Every day I got at least one call from a doctor doing rounds, and another call from a vet tech on an update. I also visited every day, and saw the care they heap on their ‘patients’. I also got a chance to see the ‘nature of their work’. Sometimes the waiting room would be close to empty, and other times it was slammed. Regardless, they always made time for me and my questions and concerns.
Quite simply, this is an emergency room and hospital. Just like one you would go to for emergency care, but for animals.
With competent and caring doctors, qualified and empathetic vet techs, and some wonderful communication systems!

We came here due to our regular vet being closed. It was a weekend night and our dog was not acting like herself and we decided we had to bring her to the ER. We called before arriving and once we got there were taken into an exam room right away and greeted by the nurse.
Both the Vet and Vet Nurse that assisted us were very nice and good with our dog. Our dog seems timid at first but once she smells you she will lick you and that is exactly what she did with both men that took care of her. We were unsure what was wrong with our dog so of course they asked us many questions as they were trying to narrow down what could be wrong with her. Her symptoms were panting, rapid heart rate, head down, tail between the legs and just wanting to be with her mommy (very skittish). Just very abnormal for our happy loving lab.
Before anything started the nurse gave us an explanation and an estimate of the procedures they wanted to run.
After doing blood work and xrays the Vet Nurse noticed her tail never moved while she was on the exam table. He then realized what was wrong, Swimmers Tail aka Limber Tail Syndrome. I googled it and here is more about it «
;.
The Nurse and Vet came back in and told us what was going on with her and what needs to be done in order for her to heal and feel better. Rest, no wagging of the tail and medication as it is very painful. Our dog had not been swimming or excessive playing on that day which are known to be causes of swimmers tail, so we’re still unsure of the actual cause. I’m just happy she is healing and feeling better.
We were there a total of 2 hours from about 10pm to midnight but it was not bad considering the tests they ran.
I can’t thank the staff enough for how well the treated us and our dog, their great communication skills and actually figuring out what was wrong with our little girl. She is feeling so much better and is already back to wagging her happy little tail.

I’m naturally suspicious when it comes to the vets. I think most people are. But aside from a couple of small hiccups along the way I think that the job done to save my cat was good. Communication was a little on the slow side, and that is one thing that, as much as I understand they are busy, they have to keep in mind that this is someone’s child in their hospital and they should act accordingly by making calls as much as possible with status updates. Also, they have this great option on their check in paperwork, that they can text you pictures of your animal! That, I should say would be great if they actually did it. I even reminded them to and they said they would, but they never did. So really this is a 4 ½ star review that I am rounding up to, because there should be a simple question asked: Did they do their job? The answer all day long is yes. I’m not going to comment on prices because I think we ALL know that is just silly to comment on.

Like many others who have reviewed the Mass/​RI Veterinary ER I am convinced my pet would have died without the compassionate care of the associates working there. My six-​year-​old cat had been breathing heavy for a little while and we tried making an appointment with our regular vet but they gave us a two-​week wait time. About four days after that initial call my husband and I came home from work to find that our cat was panting and breathing much more audibly than before. We took him to their Swansea facility and they immediately brought him in for x-​rays and put him on oxygen. Three days and a few tears later, our cat is back home with us, on five prescriptions and recovering from the ordeal in which we discovered he had heart disease. They even texted us pictures of him while he was staying overnight to let us know he was comfortable and feeling better. While his medical challenges are a common issue with his breed we might never have found that out until too late if not for the Mass/​RI Veterinary ER. We are very, very lucky to have such a practice in our community to help our furry friends and if your animal is ever having an emergency do not hesitate to bring them in for help.

When my dog became extremely ill after accidentally eating something she got into and required emergency care/​services that my regular vet could not provide, we were referred here. My vet was able to fax over my dog’s records so they we expecting us right away. Upon arrival we filled out a short form and we taken into a room. The quickness in which this happened was extremely professional. The vet assessed my dog and offered me many options of how to proceed. She explained everything — and I mean everything — in detail & was upfront about costs. Costs were manageable for the care provided. Pets who spend the night are allowed a visit and they can text you a picture of your pet if you would like (WOW!!!).
The entire staff is amazing from the moment you arrive until you leave. So stressful to have to go to an emergency vet but you are in good hands here.

I brought my dog in very late on Sunday night/​Monday morning. I called ahead and he was immediately taken in. The veterinarian explained my options and did not force any unnecessary tests or procedures on me. All in all, great job from the moment I walked in until I left by every employee I encountered. The cost was extremely reasonable for an emergency visit, and I liked that they followed up with a phone call afterwards. My dog recovered fine and I would highly recommend them if you are in an emergency situation!

I found a cat by the side of the road on a Sunday afternoon and drove cross-​state to Mass RI Vet ER. The little one was in bad shape and the end decision was euthanasia. But I was there for over an hour and Dr Daly, vet tech Kelsey and the whole staff showed so much kindness, compassion, respect and patience. I felt part of a team that was caring for this poor, but lovely and sweet kitty. I would not hesitate a second to go there with any veterinary emergency with my pets.

My dog became very ill last week and I called on the weekend and was told to bring him right over. I needed help getting him out of my car and the staff was wonderful. Our dog was older and in poor health and his prognosis wasn’t great so I decided to let him go. I was extremely upset but the staff helped me get through and treated us both with compassion and respect. They did explain all of my options and I felt supported in my choice. He passed on with me holding him and without any pain.
I had also brought our dog in last year after he strained his neck. He needed an X-​ray and my usual vet couldn’t do it. The were great then also and were right on with the diagnosis. Our dog recovered after a few days of treatment at home. Their prices were also very reasonable and they followed up with several phone calls to check his progress and whether we needed more medication for him.
Someday when we are ready to adopt another dog I will go back.

Excellent care. Very fair price. Helpful staff that spend time with you to explain all possible options.

I’ve been to this 24-​vet twice when my regular vet was closed. I’ve been very, very happy with the service and the facilities. The vets don’t pressure or rush you, and go out of their way to make you understand all of your options. They call and check up on your pet the next day, which I think is really great. It’s a little out of the way from Providence, but is well worth the drive.