Chestnut Grove Resort

my family was customers of chestnut grove for many yrs… we first found it after Lake George resorts had gotten too expensive back in the early 90s…. there the entertainment was ok… the food was just ok… the staff were very friendly… and the accomodations was ok… but the fact that the rates were so very good made all of that OK.:) .it was a fair exchange … .we called it «camping in a hotel „…and loved it .
well.after Nicole sold it to a young couple we saw it a bit differently .a young couple brought it and the wife shared a bit more with us then she should have .she actually made a comment saying they would“ weed» out the families they did not want coming after I told her to expect a lot of people that would be a bit territorial about the place and may come off a bit difficult at first.
being a business owner myself for many many yrs one thing I know is customer service .it was clear to us that this young couple took things personal and could react in a non business manner .it is a shame becouse we also felt their intentions were good but neither were able to get past the fact that in buisness u must sometimes swallow ur pride and back down .
we had booked our reservation with Betty the yr prior… by the time we went the new owners were there. there was a discrepancy in our bill and I addressed it with them … at this time of taking ownership it would have been wise for them to make us content with this situation even if we were wrong… that is business… in this case not only were we right .and wound up being overcharged for a weeks visit that had been a family tradition for yrs… but we were quickly made to feel uncompfortable at their resort .as if we would be one of the few they intended on «weeding out «…very sad to see two obviously educated people have such little business sense in this country .word of mouth is their best advertisement and this mouth is saying very little in their favor .im sorry… but I belive unless u r related in some way to these two u will not be treated well. maybe by the husband who runs around like a chicken without a head trying to make certain customers happy… and how he chooses them I have no idea… lol…but he is over obvious that some are important and others are not… just plain BAd Buisness… I would suggest trying them out for maybe three nights tops… but do try them because if u are one of the customers they like it should be fine… u decide.

My name is Jeffrey Middleman an my wife Anne Middleman are here with our Granddaughter Kiara.
We are also here with a group of cousins «THE ROCKING
Rudolphs» the later had been coming to another Resort
Daniel’s located in Cadansis, Pa. They had been faithful
supporters for over 35 years. Last Summer Daniels closed forever!
I did not have the emotional commitment to them that the Rudolphs had !
Chestnut grove us now being run by a young Couple
Angel and Jerry from Queens, NY. If I had to rate them as a full service Resort I would rate them out of 10 STARS, a 12!!! They have made numerous upgrades like a New Wi-​Fi system, towels in each room, a live up of full activities for children and one for adults. Their wait staff are all armed with Mini IPads to take orders. They personalize their services to fit each group of guests.
I have been there for two days and we have already booked to come back next year! If you truly want a Wow experience for your family and friends; tell them about Chestnut Grove in Stillwater, Pa.
Anne and Jeffrey Middleman
Team Middleman
Better Homes and Gardens F H Realty

I was very disappointed with this resort. I understand the new owners only bought it recently and are trying to make updates but there were so many things they could have done to improve the resort that do not need a large sum of money or work. The rooms were dirty, there was mold all over the bathroom. The furniture was falling apart. There were dangerous work tools left all over the property. The so called mini golf was falling apart. The archery equipment didn’t work and the target, well let’s just say its seen better days. The dining area was cold (not temperature) and uncomfortable. I was called out in front of the entire dining hall for forgetting my wristband (which they claim is worn so that outsiders do not infiltrate the property, trust me, I don’t think that will be a problem). The containers holding the cereal were full of «guck and grime». The rice pudding was vile and inedible. We decided to eat off grounds even thought the meals were part of our package. We will never return regardless of any improvements that may be made. We were seriously disappointed and disgusted.

Room: I was very disappointed with the room. Everything was just crappy in there; no wifi, small tv, shitty bed, shitty shower, broken toilet, bugs in the room, spider web on the walls, etc… FAIL.
Food & service: The food was a hit or a miss as well as the service. The breakfast buffet was a total miss esp with crappy service. They should have just allowed us to just make our own tea or pour our own coffee if they are so reluctant to do so. The dinner was good esp with the salad bar and soup. I did notice dirt on the mushrooms being served in the salad bar. FAIL.
Bar: The bartender makes good drinks with a good amount of alcohol in it.
They also give us a t-​shirt each that you would not even wear outside (they need a new designer) and they didn’t even have my size. FAIL
I would not return.
TIP: If you have vouchers for the lounge/​bar that comes with your packaged deal, get rid of them as soon as possible because the lounge opens late on Sunday 2−3hrs after check out time.

From the first contact, it was terrible. My husband called to make the reservation, only to have the woman make snide comments offside to someone else, only my husband heard the whole thing.
We got there, the person on duty was snotty. [he thinks it was the same person]
My husband is a no fuss kind of guy. So it takes alot to get him mad.
Our room had a broken toilet that worked maybe ¹⁄₃^rd of the time. Even after reporting it. We had to pour water into the tank using the trash pail.

Cobwebs, dirty floor-​we found food near the bed. glass on the floor.
[did i mention i have a toddler?]
rickety ladder to the bunk bed that comes off way to easily to be considered safe for kids/​adults.
Beds hard as Rocks, our backs and hips… we were never so glad to get home from the weekend from hell. Not to mention you could feel the springs.
We went to use the indoor pool, only to be told i had to wind up the pool cover myself to use it. Don’t get me started how poor that piece of equipment was.
Did i mention you have to bring your own towels and washcloths?!
there was hardly any activities for a ‘resort’ There went my ‘Dirty Dancing’ dream of the Poconos
Now to schedule Massages tomorrow.
Hubby’s comment: No wonder they had to list a Groupon. They Suck~
the only Pro’s to the w/​e was the waitstaff we had at meal times.

i purchased a groupon for this resort and i had a great time. the resort looks dated, but so super clean. the grounds are beautiful. the staff was very helpful and nice. you have to bring your own towels, but if that’s what kept the price low, i’m fine with that.
the price includes breakfast and dinner every day. the breakfast was wonderful. dinner was average, but i found out some days are great, and some days are average. although the salad bar and soup was good, just the main entrée was average.
this place is all family friendly, so if you want to have a party night, it’ll probably be you and a whole bunch of kids (who were entertaining to watch). we played bingo and i have to admit, it’s the best bingo ever! the mc was great at keeping the guest entertained.
it’s also the prefect location if you want to go to 611 to shop and eat. check out their brochures, because some of them have coupons that you can use for shopping or activities.
WARNING! WATCH YOUR DRINKS AT THE BAR!
kids are all over the place and spilled a full glass of wine we just purchased. my only suggestion is that if a kid spills your drink, they should refill it for free or have the parents of the kid purchase another drink for us. at $ 2.50 a glass, i dont think that’s too much to ask