Time Warner Cable

This is the crappiest store ever! The service is super slow and apparently it takes 2 to work on one computer!

In late Aug 2015 I was selling my current home and moving five miles to another. I had DISH cable service. I called Time Warner and was told I was eligible for a package including cable with a $ 300 prepaid Visa card reward. I signed up. Within a few days I completed paperwork on line and via mail and sent it to them. Two to three weeks later I went on-​line and did not see any record of my $ 300 paperwork. I called customer service and they enrolled me. I then found out you had to wait 3 months before you were eligible and then it took 4 – 8 weeks to actually get the card. i.e. five months! I never heard anything else. Today (7.5 months later) I remembered I should have gotten the card and called them. Now they say I was never eligible for the card in the first place AND I was alledgedly notified in November I was not eligible. HOGWASH! Bottom line – DONT BELIEVE TIME WARNERS PROMISES OF ELIGIBILITY, DONT BELIEVE THEY WILL GIVE YOU NOTICE IF YOU ARE NOT ELIGIBLE. If I had known any of this I would never have signed up in the first place and if notified of being ineligible I would have cancelled back in November when they supposedly told me I was ineligible.

Very professional, helpful staff !!! Very nice staff!!!

If you have nothing to do for a 1 or 2 hours you should come here. Service is always so slow. People behind the counter don’t have a clue. They have no idea of Time Warner policy. Spent over 2 hours trying to return equipment final left and went to the office in Van Nuys and got it done in 5 minutes.

Terrible Terrible Company. The employees don’t know what they are doing and extremely incompetent. I had to call thousand times for one problem which was getting pushed off to various incompetent people who would not know what to do. They would send new people to fix the box and would ask me questions on how to solve the technical issues. If possible stay away from this cable provider.

I don’t know why this location has such a low rating. I understand twc corporate sucks but the employees at this store are pretty good at what they do. Just think of all the bs they have to go through in a day. Mostly with upset customers that are read a script from customer retention that don’t really care for keeping existing customers. I was ready to cancel my service and when I was at the store, yes the wait was a little long, but Rudy helped me out and understood where I was coming from. Because of him I stayed with Time warner. Thank you twc store Sylmar.

This location is ridiculous! Staff is super slow and they just don’t seem to care that there was over 25 people waiting to be attended. I counted 27 people in line. I was 17. And out of 4 computers on the desk. Only 2 were being used. The other staff members where in the back talking about thanksgiving plans… it’s just ridiculous !! If you can avoid this location, DO IT ! Service sucks !

Worst customer service ever. My family only subscribes to them because of their reasonable price. I’ve reported them to the BBB once before and need to do it again.

We upgraded our box/​receivers and the service is a lot better!
I have the upgraded internet service @ 200Mbps but it was it was running at 30−40bpm’s until one fabulous person at TWC reset my network. The wireless internet speed is now ranging at about 80−120mbps which is the fastest we’ve ever had!

The gift card ploy is a complete hoax. Impossible to see that card as a result of switching from ATT.
Spent 6 hours with customer service being told over and over that it’d be taken care of.
Never happened!
False advertising and I’ll be making a formal complaint.
Do not expect to get that gift card!!!
Now they respond via Unilocal wanting more info. I’ve gone through it 10 times and spent countless hours. No way I’m playing that game again as they laugh at my efforts
To add insult to injury they want me to respond via Facebook or Twitter, no thanks! Those are private and I’m not introducing them into my social world.

The guy that installed my Internet was a jerk. I asked him if TWC modem would work with my Linksys wireless router, and he replied «Were not allow to give advice about equipment». All he had to do is say our modem is compatible with most routers. I also went in to TWC in Sylmar and I waited forever to speak to someone. I had to visit their office because when I called them on the phone, they were terrible. I had to wait for hours before they hung up on me. They need to retrain all their staff. I wouldn’t recommended their services.

service was nice and fast !

Heavenly Father, please drop a giant asteroid on every Time Warner building, van, billboard, and executive’s house that is in any way shape or form connected to Time Warner. In addition, please place piranhas in the toilets, tubs, pools, and drinking water of all customer service reps for Time Warner. Amen and amen.

I have no choice but to go with TWC for my internet, phone, and cable provider because of my service area. This company is a thief of the highest order. I haven’t had one month go by since I installed with them, that something didn’t break down. Every thirty days my internet, or my phone just ups and quits, and then I have to either call or chat online to get it fixed. Three times now I’ve had to have one of their technicians come and service everything. Like I don’t work to pay their extravagent prices.
You would think that if you’re giving a company over $ 150.00 for the most base of their packages they would at least ensure their crap works. But they really don’t care because they know they’ve got you. And good luck trying to chat or talk to anyone from customer service. Let’s just english isn’t their first language and they all read from the same script whenever you have a complaint. And when you ask for a supervisor they just say the supervisor isn’t available.
This is the absolute worst value for your dollar. If I could give less stars I could.
Scam, thieves, con-​artists, robbers, crooks.

Horrible customer service. Not helpful and rude. First time trying to connect service with them and they made it impossible. They continue giving me the run around. Went to verizon and they are amazing

If I could give this place zero stars I would. Their employee Yolanda was very disrespectful to my family, we speak English in America. She needs to treat customers equally and not make assumptions.

A MINUS STAR WILL BE A NICE GRADE
SCAMERS OF PEOPLE***************** A RIP OFF *****************STAY AWAY
UVERSE IS 1000% BETTER
Horrible… They miss inform you about everything & then they send you to collections
Beware… Worst ever!!!
The internet is always cutting off and restarting on its own.
TWC REALLY SUCKS !!!

Sadly this place gets really full and they only have one or two windows open. People leave waiting for their numbers to be called and the customer service is poor. They are over worked and I’m sure additional staffing would improve this experience.

If I could rate below the stars it would be –5 Stars. Worst customer experience ever. Over the phone they promise you the world. Installation day comes and I’m down a box with an hd box I stead of an hd dvr. When I call they want almost $ 50 more for the service that was supposed to be included in the original pricing. Then they refused to pull the tapes of the «recorded» call to verify what was offered for the price quoted.

If I could of put a lower star I would of. This cable, in a whole, is no good. When watching a show, right at the climax of almost every show it freezes and don’t come back till after the climax is over. This is soooooooooooo irritating. When I call in to find out what is going on with thi, I get the run around of B.S. Excuses. One of the jerks on the phone had the gall to say that a car could of hit a pole and it’s not anything they could do about it. So I said wait your telling me that someone hits a pole in my area, 4 or 5 times a day? The idiot didn’t have a smart Alec response to that. I personally want to get rid of this joke of a company, but my mom don’t want to. At my house I do not allow time warner, my tenants have to sign that they CANT have it before they get the keys… lol. Truly a joke of a company.

Horrible… They miss inform you about everything & then they send you to collections
Beware… Worst ever!!!

Here’s why I really don’t have a choice but to give this location 5 stars.
Everyone has their own opinion. This happens to be mine.
Unilocal averages out the ratings to make it fair.
Some people have 1 experience and give a place 1 star.
I don’t know if that’s always the best way to review a place… but I’ve probably done it myself.
This review is based on several years as a TWC customer, and 1 time actually going into this particular location.
First– my experience with their cable/​internet/​phone package. Just fine. Nothing really bothers me about the service they’ve provided. Oh yeah– except for my bill. Over the last year or so, I’ve noticed that my bill has slowly been creeping up and up.
I called the customer service number and asked if I had to discontinue service, then come back as a new customer to get the intro deals.
They told me «no.» Then they reduced my bill AND made the new billing price retroactive by quite a few months and I got a HUGE credit on my bill. Nice.
The other issue was that my box kept resetting itself– which would mess up the show I was watching at any given time.
I called them and they told me to come by any location and swap out my box for a new one.
I went to the Sylmar location on Glenoaks Blvd. I was a little disheartened when I walked in. There were around 7 people in front of me. BUT it only took like 10 minutes max for them to get to me, swap the box & remote out for a new one & send me on my happy way.
The staff were polite and professional. The sales girl helping the guy standing next to me should be commended. The customer was really rude and almost belligerent, almost to the point where I wondered if I’d have to step in. But she handled him with courtesy and calmness. Very good to see.
I can’t give them anything less than 5 stars.

The internet is always cutting off and restarting on its own.
I called to have them move my modem to the other side of the room. First, they charged way too much for just moving it. If I knew they were gonna charge so much I would have moved it myself. Second, it turned out I was already getting cable for free but didn’t know about it. The guy that came in wanted to charge me $ 80 for «free cable» but since I said no, he cut off the free cable that I already had!
I will say however, that the guy that came in when I first got my internet connected was extremely helpful and got everything done properly and quickly!

I left TMC and went to DISH for 2 years and I came back WHY??? TMC needs to get their heads out of their butts with this stupid dispute over CBS. I saw a class A law suite starting against TMC from their customers and do you know this is all over 50 cents a week!!! Thats is crazy! Any thoughts on Direct TV?

I thought the DMV was the worst place on earth… I was wrong. Time Warner is up there. Show up to exchange my «HD» box for one that has a HDMI input (I don’t know why the one I had didn’t have one??). As I walk up I see people hanging out outside of the store and people standing around in side then realize that I have to take a number… I see that I’m number 34 and they were barley at number 5… REALLY!?! Do they take one customer every hour? Seems like it. First off, the service is bad, Internet always cutting off. This place tops the DMV. I think the DMV is Disneyland compared to this hell hole.