UPS Customer Center

I honestly don’t know what everyone is talking about bad customer service, i just left UPS this morning and i was helped out by Kristina, no once did i get a vibe from her being rude, she was very friendly with me. This is not the first time i walked in to ship out things. She even told me that my shipment would be there before Christmas which gave me a sense of peace.

First time shipping a package thru UPS. First and last! The woman they have working there is not friendly at all. She lacks good customer service skills and is very unprofessional. She was just rude every time I asked her a question. I think she needs a few drinks, good sex or… something! It wasn’t the older lady with the gray hair. It was another one with green eyes, blonde hair. There was no line, I didn’t have to wait. There was nobody else there. I don’t know what her problem was. It was a Friday! :D You’d think that would lighten up her mood, but no.

I’m not sure why there such negative reviews. I had to ship a package but get it pre-​weighed to know the cost, leave and come back after I spoke to my customer and do it all over again. I wasn’t sure how to fill out their labels, either. The staff was very friendly and helpful, and answered my many questions will a smile, even though I had lots of questions regarding insurance and tracking. It was a fast and pleasant experience.

Idiot driver AND HIS BOSS, misdelivered my package, I purchased a laptop through eBay, the tracking # 1Z033F4Y4340634823 showed delivered but It was not, lucky a couple blocks away neighbor which the package was delivered to him was nice enough to do the UPS job and bring it to me.
Stupid location.

Evrything I order online stops at this Sylmar location to get to my house no matter what company I order from, so I rely heavily on this specific UPS to deliver my packages. Without fail, EVERY single package I’ve ordered the past few months has been sent back. Here’s what happens… I check in the morning to track a package and notice that it left Sylmar at 6 AM and is on its way to deliver. They don’t call, knock, or put any effort in actually delivering my package, instead I’ll track my package again to see it say, «Delivery attempt made,» with a fucking sticker on my door… Are you fucking kidding me? Then they presumably have to drive around their route sticking more stickers on peoples’ doors until they finally get back to Sylmar by 6 PM. I asked for a call-​in, meaning they fucking call me when they get back to Sylmar so I can drive to them and do their job for them yet I never get that call. What the fuck am I supposed to do? I’m seriously going to drive over there and cause a scene with whoever runs this place because all my neighbors deal with this issue as well. I’m not letting this shit slide, If you’re getting paid to do a job, I expect a fucking effort to at least fulfill its requirements. It’s fucking unbelievable how unreliable this place is. They’re closed this weekend so I’m taking a day off work on Monday to deal with this shit. This place needs to get shut down.

There is a problem here I dropped off a next day air envelope to the overworked whore at the counter. I even watched it get scanned in and it was going across town due to the importance of the paperwork. They lost it somewhere in transit because they hire meth head sorters. Screw ups and I hope they all get fired.

If I could give a negative star I would. My problem started when I complained about a very late delivery for a cel phone replacement directly to the driver on June, 6 2015. It got a little heated after he responded to me by saying «complain to my supervisor for giving me too many packages» in a very condescending manner. Needless to say I was pretty pissed, but went back upstairs. I’m certain I pissed off the driver, but that’s the worst of it and figured he would not deliver to me at that address. No big deal to me because I don’t live at that address. Fast forward 3 weeks. My 73 year old mother mails a package to that address (which is her property) and it gets redirected without her or the recipient’s (my sister) permission. We all attempted to get the rerouted to a local UPS Store but Jesse and others at the Sylmar office refused to do so and made my 73 old mother drive 30 minutes to pick up her package. They told her a security hold has been put on her address. That’s ridiculous knowing that FedEx and the USPS deliver there ALL the time. It’s a simple case of retaliation for complaining about the driver! UPS’ social media and phone customer service are completely useless to complain to so it leaves me no choice to write to Jesse directly and to UPS corporate. Also, I’ve asked some larger vendor friends of mine to review their UPS accounts and complain on my behalf as well. If I can convince just one of them to cancel their account it’s all worth it!

If I could give this place a negative star, I would! I was expecting a rental dress for an important event by tomorrow… Today, Friday, I get a note saying they tried to deliver and will try again Monday… That can’t work I need the dress for Saturday and paid a lot of money for that reason.
I call their center to see if I can go pick it up. I get this unpleasant man on the other line who sounded bored and like he cared less about me. I tell him I was at work and obviously could’t sign… I ask if I can go pick it up, he says they are closed now and their customer center is closed on saturdays. I tell him it’s an emergency… He makes me wait on the line while he checks what he can do… I can hear people laughing and he obviously is not checking squat.
He says he cant do anything… I get pissed but keep my cool and tell him it is not my fault they are closed tomorrow… How was I supposed to know? He says I should of called before seven… I WAS AT WORK… Then he tries to lecture me about how I could track the package online… WHAT!!!
Since when is it the customer’s fault? Why the f do they not leave packages somewhere where it will be open if the damn package is meant to arrive on a certain date!!!
Oh sorry I tried once on a Friday at 10 am –the time that most people work and will hold your package hostage for three days… REALLY?!
I know I wont do any business with them and wish the rental company would have chosen FEDEX!

UPS SUCKS!!! They hire independent contractors who are lazy and unwilling to ensure packages are delivered. This is the 4^th time I’ve received ZERO «missed you slips» and my package was returned. I cannot stand UPS!!!

If I could give a minus rating I would. Large Package was supposed to be delivered expedited. After going through the hassle of trying to set up an account on UPS website to view the 4 hour window time, which was unsuccessful, I finally called the UPS 800 number to find out when I could expect the package to be here. The operator was very helpful and told me that the dispatch center would call me with an ETA. I received a message from the Sylmar Hub stating that the driver would be delivering the package at 4pm.
I rushed home from work early to be there when the package arrived because it was a large package and I didn’t want it blocking the hall at the building. No one showed at 4pm, or 5pm, or 6pm, or 7pm.
I finally called the number the HUB left 818−838−4257 and inquired about the package. The first gentleman that answered began to help me however we got disconnected. I called right back and UNFORTUNATELY some other man (#2) who REFUSED to give me his name answered and wouldn’t let me speak with the first person I talked with seconds ago.
And so the personal hell began. «#2» already had my information up on the computer from the first employee who I gave the tracking info to. «#2» told me that «the driver had gone home and the package will go out tomorrow.» I was clearly upset that I had not received any kind of notice be it via email, phone or text that the package was not arriving after all at the time THEY stated it would.
I also expressed that I had paid extra to get the package there on time and that I purposely took time off from work to be there at the time THEY stated. There was ABSOLUTELY NO APOLOGY from #2. Instead I received an attitude from him regarding the late delivery as he almost laughingly stated «THEY LIED ON YOU.»
I am not sure what language #2″ was using, but I asked to speak to someone else because I couldn’t understand him, he started snapping at me and stating «THEY LIED TO YOU, THEY LIED TO YOU.»
Why would Amazon lie about the delivery? I have been dealing with Amazon for years, and never had an issue, it seems to be that UPS Hub in Sylmar are the one with the issues of dishonesty.
I asked for a manager and #2 stated «call tomorrow» and seemed almost too happy to give me the name of the supervisor «Nancy». (I wonder if he has done this to others in the past but suffers no repercussions for his mistreatment of customers).
I told «#2» that this was the worst customer service that I had EVER received from UPS and that I had a recorded message from UPS regarding the package. HE yelled at me that «you are not allowed to have any recorded message».
At this point, I was done arguing. I hung up and immediately called the UPS 800 number and filed an official complaint. The operator was very helpful and took down all the information which she assured me would be forwarded to a supervisor at the HUB.
This morning I called the HUB in Sylmar again and the supervisor «Nancy» 818−898−4201) answered the phone stating that she was just looking at the message she received from UPS about the incident. She apologized for the way that this «#2» had acted towards me and went about trying to get an ETA for me. She has told me that the driver will be here at 1pm today (we will see…).
Nancy stated that she would address this issue with the crew and asked the name for the individual I spoke with. I told her that he refused to give me his name. I imagine she MUST have some idea of who I dealt with last night. I hope she will actually take action with this this employee because it was appalling to be in a situation where I the customer was upset over the ERRORS and LACK OF COMMUNICATION by this HUB which caused personal losses to me that day and was further aggravated by this «employee».
RESPECT YOUR CUSTOMERS #2 EMPLOYEE at the HUB IN SYLMAR! You are working because of people like me who bring business to your employer UPS. GO BACK TO CUSTOMER SERVICE TRAINING AS YOU CLEARLY MISSED THOSE VITAL LESSONS!!!
FYI: I stated to the supervisor Nancy that I wanted to get the name of the employee that put me through this hassle yesterday and she stated that she had no way of letting me know that but that she would address the issue with her employees. I informed her that I would be contacting UPS Corporate Headquarters 55 Glenlake Parkway, NE Atlanta, GA 30 328 regarding this incident which she let me know that I was free to do however the complaints would just go back to her from them. I am still going to report this however because I think Corporate needs to be made aware of poor customer service employees who really give their company a BAD name.

My experience was neither bad nor amazing. It was for sure not as bad as everyone else’s experience with this location. I was dreading going to pick up my package but it wasn’t so bad, quick and painless and I’m just grateful. Oh and that white woman I read about in the previous post was actually a nice lady and wished me a good weekend. I think it’s horrible for the person that wrote about her appearance in one of the previous posts!

I have had the WORST customer service experience with UPS. Let me tell you how awful they are at working with the customer. Earlier today I received a notification that UPS had attempted to deliver a package. This particular package requires a signature. I called UPS and told them no one would be able to accept the package on Monday and can they 1) deliver it tomorrow-​Saturday or 2) drop it off at a UPS location near my home? I was told that I can «meet up» with the Driver and get the package. At 1:19 pm I received a call from «Joey» who told me to meet the driver on Bennett St in 20 minutes. I asked Joey what the cross street was and he didn’t know. so I guess I just look for the Big Brown Box on wheels! Well, after sitting for an hour… no driver to be found. I called UPS again at approx 2:20 pm… I was told to please hold while they call the Hub. The excuse I was given is gay the driver was at lunch and someone would call me right back.
Guess what??? No call. now my 3^rd call at 4:30 pm. After being on hold for over 22 minutes I was told by the supervisor yet the driver had 30 more deliveries and he would make another stop at our house. The supervisor so as this would be between 6 and 6:30 pm. We got home at 5:30. I checked the front door and he had not shown up yet. At 7 there had not been a knock at the door or the doorbell… so I checked. This time there was note at the door… he showed up and didn’t even bother to notify us he arrived…
Now that I am totally pissed off… I hold for another 20 minutes to get a supervisor on the line. She accidentally connects all 3 of us together with the supervisor at Hub in Sylmar. Not realizing I am on the line. the hub supervisor says «what does he expect us to do? He can come pick it up!»
You know what I expect? I expect web a commitment is made. you keep your commitment. I asked the supervisor what time the driver came by? He said at 9:42 am. I asked about this evening? And he told me there he didn’t record it… I asked if that is standard practice? The supervisor said they don’t record everything! I find that hard to believe.
I ask the Supervisor for his name and he said «Eddie» (spelling). I asked for his employe ID number… he refused and said He is the only Eddie. I asked again. and he said not for you. he told me not to raise my voice, otherwise he would hang up. Eddie-​the word is empathy! Try to empathize with the Customer. apologize…even if it’s not your fault. Apologize on behalf of all the company…
I know there is nothing you can do. and I know at the end of the day I’m driving to Arleta. but Eddie… I am the customer and I am supposed to be right! You need to go back to training Eddie! You suck at Customer Service!
I admit, I was angry and pissed off. but this individual continued to antagonize me… not once apologizing for the mistake made by his driver. I asked him to have the package delivered on Saturday… he said it was too late. that Saturday was already set up. Which I find hard to believe.
At the end of the day.6 hours of wasted time… I still have to drive to Arleta to get my package.
Where has the customer in Customer Service gone? Obviously with UPS it’s not with the customer… this is not the first time I have experienced this with UPS, and it won’t be the last I am sure.
Brown really lives up to the color!!!
So…at 9:42 pm the phone rings and it is UPS! I assured they read my review, got a quick lesson in Customer Service… nope. they just wanted to know if I was going to will call it or have it delivered Monday? Again, I explained why I was trying for 6 hours today to get it… the bottom line… they don’t give a crap about the Customer!!! Yep… I still have to go will call it!
And I paid for the delivery service and I’m the one who is doing the work! UPS failed!!!

MY SCORE IS ACTUALLY –5 STARS FOR THE WORST SERVICE EVER,
I was waiting for a $ 12,000 check that was overnighted to me on May 30. When it didn’t arrive I tracked it and it was sitting the Sylmar, CA facility. The notation online said something about the package not being ready in time (ready???) and they would attempt to deliver it later, but then they never made another attempt. It just sat in Sylmar. When I called to find out what was going on, they had no idea where the check was.
I had to get the company that sent the check to stop payment and issue another check … which they overnighted with UPS again. BIG MISTAKE! When it didn’t arrive today I tracked it and the notation this time says it’s sitting in Sylmar again because «the company or receiver name is incorrect which will delay the package» and they were «trying to update the information». I called UPS who said they have the correct name and address on the envelope, but for some BIZARRE reason, the driver tried to deliver it to a completely different city and zip code than the one on the envelope. They can’t give me an answer on why. I asked to speak with a supervisor and they put me on hold, then came back to say that because it’s Friday, I would have to wait until Monday to get a call from the Sylmar facility. I asked if they were refusing to let me speak to a supervisor so he put me on hold for a REALLY long time. The supervisor had no answers and said that I’d have to wait until Monday to find out where my 12,000 check is and why they tried to deliver to some random address. WOW!!! I WILL AVOID UPS AT ALL COST FROM NOW ON. HORRIBLE!!!
UDATE — Monday 4pm and still no package. Called to see where it was and was asked if I lived in such and such street. No I don’t! I have verified that they have the correct address on the package about 5 times and I know it’s correct on the package. They asked if I could meet the driver in the city that they tried to deliver to Friday (yeah, the one that isn’t mine). WOWWWWWWW! I asked for a supervisor and was told he WAS the supervisor. I said I didn’t even know what to do with this because I had never dealt with a company that was so incompetent. UPS SUCKS!!! Trying to stop payment on the second check and get them to send ANY WAY BUT UPS!
UPDATE: 8÷8÷14 First off I’ll say that after hearing nothing on the investigation of my first check, it did finally arrive WEEKS later. Now this week I received a package that was a lantern (with glass) I had ordered. The BIG red sticker on the top of the box said to be careful, that it contained glass. The box was beat up! Naturally the glass was broken. I order online pretty often so UPS is going to be a BIG problem for me when they’re THIS BAD!

my first time having to come to the ups facility;
due to awkward delivery times, i missed 3 deliveries to my house, so submitted an online request for my package to be held at the location
they even gave me a call the next day as i was on my way saying they were holding it
the receptionist at the front was friendly, and had quick service to gt my item
no complaints here!

UPDATE: After 2 days and who knows how many hours of trying to get this issue resolved I finally spoke with the most helpful person ever to work at UPS! Her name was Cindy and she called me back, listened to my issue without interrupting me, and resolved the issue. I do not know her title or department but she was prompt and professional and really deserves to be recognized for making a very unhappy customer satisfied with UPS. If you need to contact the Slymar facility to resolve an issue the # she called from is 818−898−4201. Thank you Cindy!!!
UPS has to be the WORST shipping company in existence to date! This is the central distribution site for northern LA county, the place you go when the driver either won’t deliver your package or the company just wants to screw you a little more because they can. We had an issue when we first moved to Burbank with our packages from UPS not arriving despite the tracking ticket showing as «Completed — Delivered» on the UPS website. The missing packages continued to happen but only when UPS was delivering something, USPS, FEDex, and DHL seem to have no problems getting their packages to us with out them disappearing between the truck and our doorstep. So at the recommendation of UPS we had a «Signature Required Hold» placed on all packages coming to our house via UPS, this was not an issue when either my wife or I were home most of the time, but now almost 3 years later it is a hassle and completely un-​required since we have a new driver on our route. We contacted UPS to request that the hold, that we agreed to and were told could be removed at any time, be lifted so that packages could once again be left without a signature. They gave us excuse after excuse why we couldn’t remove the hold. 1^st they told us we could only remove the hold in person at this regional facility, 2^nd at this regional facility they told us it could only be done over the phone, 3^rd they told us they would complete the paperwork while we were on the phone with them, forward it over to the Slymar center and they would contact us to remove the hold, 4^th and last a guy from the Slymar Regional Hub called to tell us they would not honor the request because it provided a liability to them and directed us to use the UPS MyChoice feature to redirect packages at an additional cost to us! So after all that we still can’t receive our packages that we paid for because a company we paid to deliver them won’t do their job because they can’t trust the drivers they hire! Its funny because all this time we have never in 3 years had a missing package from any other carrier! DONT USE UPS!!!

Purposely took time off to wait for an overnight package that was supposed to be delivered today.
Purposely left my front door open so that it can be seen from the gate so that the driver would know someone was home.
Barely 5 feet away from the front door and I never even heard anything because the lazy UPS driver didn’t ring my door bell to alert anyone that he was there with a package that required a signature. (My dogs hate the doorbell being rung, they never made a sound either) Instead he just came left a notice that he was there. And not even 10 minutes before that I had just peaked through the door to check if anyone was there.
UPS is terrible!

Its Friday. I was home today with my dog that barks at everything. I didn’t hear a knock and the dog didn’t bark. I have a small house with hardwood floors. (everything echo’s) I was waiting for this package to come yesterday. The driver put a note on my door to call them. They didn’t call back. We called again. they said we can come after 8pm to pick up from them 15 miles away. They close at 9pm. Or we can wait until next week! It was supposed to be delivered 3 days ago. Then Christmas, then the day after. No package. It needs a signature. So he just left a note. I hope we can make it!

Ghetto and shady. Fear for your packages if they’re intercepted by this location. I just received a package from Best Buy through the UPS in Sylmar. The envelope was completely mangled, ripped open from the center and then taped back together with clear tape. The idiot who decided to open my mail did it like a kid on Christmas day. The tape was clumped together and the inner contents was still exposed.
Luckily, none of my items were stolen. I guess there’s too much dialogue in Boardwalk Empire. The street value must be low. But to choose to open a package from Best Buy? That’s too obvious, man. It was lightweight, there was no possible way it could have been an iPhone. Real pea brains work here.

The UPS Customer Center is not a UPS Store but does offer some things the ship & pack’s don’t including same day will call. They’ll also hold your box for up to a week.
You can also ship and get basic supplies here too. Open Everyday except Sunday.

Do not send anything overnight with UPS ever. I had to send overnight to my escrow company with daily interest. I requested a cashier’s check from my online bank on Thursday night which was too late for overnight delivery… it had to be in by 3pm or something… so I knew it would not be in until Monday which was fine. Come Monday, the package with my cashier’s check was checked into the UPS truck but never was delivered. When I called the Center the manager said it was checked into the truck but could not be found… but I had feeling that it was not lost, the delivery guy just dropped the ball and did not deliver it and did not want to go back to deliver it. Instead they just said it was lost but they could not find it in the truck… yet the manager assured me that it’ll be found in the morning when I kep telling him that I no longer wanted the package delivered and send it back to the sender. The manager kept saying «oh no. it’s lost but it’ll turn up in the morning» which told me stupid delivery guy did not deliver and we found the package in the truck but we’re not going to even make an effort to correct the mistake and instead say it’s lost so I stop complaining and will be charged 100’s dollar on interest. Since it’s lost, all they’re responsible is for overnight delivery fee of 20 bucks when I’m out 100’s.
I wrote the corporation letter but lack of response tells me that this is their corporate policy to just make excuses and lie straight to customer’s face so they’re not liable and don’t have to do their job.
TOo ba Amazon delivers UPS but when given a choice in ebay or other online stores, I’ll always go with Fedex or USPS. If they cannot guarantee overnight they should not do it, and leave it to FedEx.
Horribly disappointed.