Hertz Rent A Car

Couldn’t find my confirmed reservations
Late evening & carrying a lot of luggage. didn’t tell me the make of the car or how to find it in the garage. (Row z runs perpendicular to the others and no sign directing renters to it.
This weary traveler is even wearier now.
I love the reps at Avis. Will use them again next time even if hertz orbitz is cheaper

We missed our flight due to weather and called hertz to reschedule our reservation. The clerk said everything was taken care of. We showed up at the counter and were told that there were no cars available contrary to what the agent told us on the phone. I won’t be renting with hertz ever again. I recommend you don’t either. They even admitted to overbooking the amount of cars they had.

This is one of my favorite Hertz locations. My car was ready to go with Gold Counter service when I touched down, and Presidents Circle status was recognized with upgrades.
The lot is adjacent to the airport. No shuttle necessary.
Highly recommend renting from Hertz when flying into SYR.

Syracuse pickup doesn’t have a great selection of vehicles in their inventory. My last couple trips I haven’t received the car I booked/​wanted. Hopefully they improve their inventory. the people are nice and the new drop off location limits your ability to carry a lot. With golfclubs a dog and a large suitcase they kindly drove me around and dropped me at the terminal gate. That’s great customer service. Thank you

I’ve used Hertz many times and always a very good experience.
Customer service was efficient, good clean Ford Escape, prompt service when we returned the vehicle.
Navigation system is great!
Thank you, Hertz!

Terrible customer service. I called twice to inform them that I would be late picking up my rental car during a snow storm with flight delays and cancellations. The first time they asked me to hold and hung up on me after a few minutes. The second time I called back the young woman who answered said «ok» and hung up. She never bothered to get any of my information.

Buyer Beware: Rented a car in Syracuse from Hertz for graduation weekend. Didn’t know there were to be toll roads in the area. Thought that the built-​in «EZ Pass» in the vehicle would handle the fees and bill it back to my account. Utilized three toll roads for short distances and later wound up with credit card statement for $ 26.25. There were no instructions given when renting the vehicle and no instructions for the pass in the car. After renting the car for 5 days and incurring this fee, I later found out that there is a service fee for using the pass per day. Whether you’re using the pass or not, once you’ve ‘activated’ it, you’re being charged this additional fee. 5 days at a service fee of $ 5.00 per day added up quickly while the toll roads themselves were only $ 1.25.
Long story short, save your money and stop to pay the tolls with cash!

I’ve got mixed feelings about this Hertz location.
There is no Gold express service here — meaning no electronic board with your name on it. You walk up to the Hertz counter, stand in line, get your keys and agreement, then proceed out the door, cross the street and go into the garage to find your vehicle.
At pick up, there was no wait. Guy working the counter that night was efficient and was able to give me directions to my hotel.
The car however, was another matter. In general, I’ve had good luck with Hertz vehicles: cars in the past have been clean, well maintained, and functional.
This vehicle had the passenger side windshield wiper falling off the wiper arm. The vehicle smelled like they had attempted to clean it with a substance designed to mask the smell of cigarettes.
Finally, the car would vibrate annoyingly on the interstate.
Upon return, there were no Hertz agents waiting for you. There is a sign advising that you need to note the mileage, fuel level, and lock the car. You then proceed inside to drop off the keys and get a receipt.
I did not have to wait long at the counter, the man working the counter was apologetic and courteous when I described the problems with the vehicle.

I typically go with Enterprise, primarily out of habit, but I had to take advantage of the discounted prices when shopping around for my last trip. That, and I got some bonus miles with my United flyer program thing.
It wasn’t a bad first experience, but wasn’t anything spectacular either.
The check-​in process was quick and friendly. After flying all day, I’m glad I didn’t run into any big issues. However, I had reserved a compact car and all they had left was a choice between a Grand Marquis (not a fan of big boat-​like cars) and a Versa. I chose the Versa.
Not a terrible car. It got from point A to point B and back without any problems. However, I guess I’m used to a few more features in my rental cars… like a built in clock? I had to keep pulling out my cell phone to check the time, all the while hoping some NY State Trooper wouldn’t pull me over for cell phone usage while driving. With my luck, something like that would totally happen.
I will say that the Hertz wooden snowbrush/​ice scraper in the passenger seat was a nice touch. It’s not like I would have thought to bring my own, and it certainly came in handy on the last day of my adventure.
The return process was equally uneventful as the check-​in. Their return guy took all of the information, processed the transaction on my credit card, and wished us a safe trip home to New Orleans.
Would I rent from Hertz again? Sure, if the price is right.

NICE! Exit out of the gate, collect your luggage (if need be), and grab your car — no fuss.
Me likey!!!