Internist Associates of Central New York

I felt the need to write this review after reading the negative reviews.
I’ve been a patient here since maybe 2000 (with a break from 2003 – 2007 when I lived in another city) and I have to say that I love my doctor and his staff. I’ve never once had any problems as a newer patient or as an established patient. The staff is always courteous and expedient, and the doctor and nurses always spend as much time with me as necessary. I don’t mind waiting a few minutes in the waiting room; I’ve always been seen quickly and close to my appointment time. I would never even consider switching doctors, unless mine (eventually!) retires. I’ve never had trouble making an appointment.

Not recommended.
1. Plan on being on hold for a half hour and hung up on during the hold forcing you to call back. Happened 3 times within the ½ hour.
2. They cant handle the workload. They have this massive demand from a massive body of patients requiring a higher level of care; its a high stress environment where the staff although trying to be friendly, is so driven to keep the patient flow when the physicians start running off schedule, then the day turns into chaos.

You will wait a half hour on the phone to speak to a receptionist. Then you will wait three months for your first appointment. Then you will wait an hour or more to see your doctor. Then you will wait for them to fax over all your prescriptions to your pharmacy and your health records to your school, which will need to be resent multiple times because they keep forgetting things. But the bill? That will be ready for you as soon as you walk out the door.

I had a hard time finding a GP doctor when I moved back to the area in 2003. I settled on one practice in Liverpool that I quickly became frustrated with (but that’s another review). About a year and a half ago, based upon the recommendation of a few coworkers I called Internist Associates of CNY (IACNY). I was lucky enough to be accepted to the practice, and since then I have been incredibly happy with IACNY. Their main office is located right across from Crouse Hospital, and the building is connected to a parking garage. I’ve never had to search for a spot very long. When I get into the office, I am always able to check right at the desk, and there has NEVER been a mix-​up regarding appointment times or which doctor I’m seeing (unlike at some other offices I have visited). I usually don’t wait more than 20 minutes before I am in with the doctor. And since it is a medium-​large practice, if my doctor is not available, they always get me into see someone else — and usually the same day. At first I have to admit that worried me, but last year I became ill while my doctor was out of the country, and I was extremely happy with the NP that handled my case. She ordered the appropriate tests, and always called me promptly when the results came in. The office also has its own on-​site lab, so there is no need to go someplace else and schedule another appointment for lab work.
An added bonus is that their office is right across from Marshall Street by the university, so it’s only a short walk to get a cup of coffee or some lunch before or after your appointment.
I really can’t say enough about this office. All the staff, from the reception area to the doctors and nurses, are friendly and helpful. I feel that I get excellent care with this office, and I would recommend it to anyone.