Monro Muffler Brake & Service

Wasted 2 hours after getting here at the appointment time before the car was even looked at. No sense of urgency, and no-​one wrote safety glass

I also called the customer service number left by the commenter. I left a message because I got NO one and I never received a call back. Again let down. Just confirms my feelings of never using this location again. I’m not saying all monroes are bad. Just this one. And obviously poor customer service.

EDIT 4÷30÷15: I’m keeping the same number of stars for this particular location, but I did finally receive a refund and an apology for the service back from 3 years ago. My opinion of Monro Muffler is better than before, but I would not go to this particular location.
EDIT 7÷23÷14: The Monro company is finally on the right track in re-​establishing a customer’s trust after a very, very bad experience (see original post below). We still would never visit any Monro shops again, but at least Monro has recently hired a gem of an employee who is single-​handedly working to revamp Monro’s image. I’m leaving my previous review below, but Alisha’s attentiveness and exceptional customer service is very impressive; Monro is very lucky to have her. She really tried to help us out as a result of this horrible experience, but since Monro still has the same head of customer service, she was unfortunately unable to.
I’m keeping the same 1 star rating for this particular shop, even though Alisha is amazing in trying to help. This particular shop, and Monro Muffler’s customer service department OTHER than Alisha does not deserve higher, but my rating for Alisha’s service is 10 stars out of 5. Thank goodness for Monro that it hired an employee like her.
Previous comment:
This happened three years ago, didn’t want to ever think about this nightmare situation again but now decided to review so others won’t go to this particular shop. Took car to this shop by AAA after alternator broke down on the road. Never went there before was just the closest location to where our car broke down. They «replaced» alternator and charged 300. That night, car broke down again on the highway. Took it to dealership, they said alternator was dead. Monro shop put in a dead alternator. The dealership replaced the alternator, I didn’t think fast enough to keep the Monro one. This happened over a weekend, so when I called Monro to get money back, they refused to apologize, and demanded the part back for a refund. I called the dealership to get the part back, they said it was already gone, no longer available. I called the main Monro corporate number, spoke to some guy who claimed he was the main manager, he was rude, unapologetic, and refused to do anything. Lost over $ 300, very bad experience, don’t go to this shop.