William F Walsh Regional Transportation Center

The buses actually arriving and departing somewhat on time is all that is keeping the Walsh Regional Transportation Center above one star. I’ve traveled through this center several times now, and every time I’ve had a bad experience with the staff. The lack of modern technology (not even letting one use an e-​ticket?!) and apathetic attitude of the workers (for the station, not the eating establishments) are more than enough to create a frustrating experience, to say the least.

I’ve seen some negative reviews for the transportation center, but I think that maybe these folks have never been to a bus station in Eastern Europe and don’t know the luxury they have here. Honestly, this is a clean and satisfactory transportation center in the heart of New York. If you’re traveling by bus through the Empire State you’re like to have a stop here.
On my recent trip home from Europe via NYC, I had a 30 minute layover in Syracuse on my greyhound trip home. It was something like 5:45 when we arrived, and the place was open and ready for business on Sunday morning.
Dunkin Donuts was open and serving hot coffee. The bathrooms were clean. Seating was plentiful. Honestly, what more can you ask for from a bus station? Believe me. It was a much better experience than I’ve had in the heart of post-​communist Europe.

Had a layover here on Greyhound on the way to Buffalo, NY. It looks clean, and there’s high speed wifi throughout the building. There wasn’t anything open, since it was late/​early morning, so I had to use the vending machines. It’s a bit far out of downtown Syracuse, but the place itself is modern and nice.

This is the place you will have to deal with in your travels. Very nice and functional, gets you where you are going… but what to do while you inevitably have to WAIT??? Need a break to stretch your legs and get a sniff of fresh air to re-​energize? Walk next door to the CNY Regional Market Commons Mall 5 minutes out the doorway in the big M and T bank building to your left. We are a new antique shop nestled under the second green awning next to the Able Driving School called BUYING ANYTHING OLD A SWEET ANTIQUE SHOP. We bring in fresh items big and small every day from house barn and attic clean outs and we have special old fashioned Syracuse souvenirs to bring home in your suitcase. All prices are negotiable and it’s something fun to do while you wait. Open Saturdays and Sundays 6 am to 2 pm, and in august we will start to be open daily. A great transportation center that now has a fun neighbor you can visit. See you soon!

Poor, the worker in the bus station make me missed my bus by telling the wrong information. And didn’t even say sorry whey know they make a mistake, and they feel like they did noting wrong. Wtf?

Im not even sure where to begin with this review. This transportation center leaves much to be desired. As it is the main hub for transportation in Syracuse, it could definitely use some sprucing up. It actually gives me the heebie jeebies as I’ve seen alot of suspect characters lurking around. For when your bus or train is late (& trust me, it will), there’s a dunkin donuts, subway and a convinience store. There’s also bathrooms if you’re brave enough. Daily parking is $ 7 and taxis are always available right outside.

Eeek. The regional transportation center is depressing. I remember having to come here regularly when I attended to Oswego to catch Amtrak or take a cab to the airport to get to and from Long Island. Not a place you want to be late at night or stranded alone. I am actually getting the chills just reminiscing. So, the Amtrak area is uncomfortable and very far away from the Dunkin Donuts and Subway. If you are cutting it close to catch a train you really don’t have time to walk over to the food area to grab a bite because you could very well miss your train without even knowing it. There are a few vending machines in addition to these two food options and a small gift shop as well. The bathrooms are not great, although I will say that I always see someone in and out cleaning.
The area by the Greyhound buses is dirty and again, like the Amtrak section, uncomfortable. They need to get new seats. The cabs cost a fortune to get from here to Oswego campus so make sure you plan ahead and catch a ride from a friend instead. As I mentioned earlier, you really don’t want to be here alone. It gets kind of well, creepy here at night.

This place is awful. I caught an Amtrak train for Boston here (an experiment, really, as I had previously caught the same train in Albany — but Syracuse is actually closer to where I live), and this place ranks right up there as being one of the most depressing buildings I’ve been in.
I was on my way to sit in the waiting area for the Amtrak, and, just as I sat down, I literally saw a woman walk into the very back corner of the train section of the center (tucked away behind the sealed off ticket area) and vomit. She VOMITED. Then she LEFT IT THERE. All of us in the waiting area were so grossed out… and this woman just walked away like it was totally normal to go into the corner and vomit… and the staff member that seemed to notice that she had been sick didn’t do anything, just looked away and kept walking.
About 10 minutes later, someone finally came out to clean up the mess… but needless to say, I was thoroughly grossed out by that time. The place was dingy to begin with (and, not only was my train late, but when I originally arrived at the RTC and asked for information on the train? The staff there was just NOT helpful in the slightest), but that just ensured I would never be returning to this station/​center.
TL;DR Never again. Ever.

A small bus station in Syracuse. It’s pretty organized compared to the bigger city stations. The only complaint is the employees are very very slow. I don’t know if its an Upstate NY thing, but people are a little too laid back and slow. The bus could be leaving in 5 – 10 minutes and the one and only person working will be moving at a snails pace. Try to buy your ticket online, if possible.

Amtrak & Greyhound lines. Subway & Dunkin Donuts open 24 hours. Far better than Buffalo’s bus/​train station options.

The Regional Transportation Center is a hub for several city lines within Syracuse, Megabus, Greyhound, and Amtrak train lines.
Depending on the time you head over there it can be really packed or practically empty. There’s a Dunkin Donuts, Subway, and Syracuse souvenir shop available for you to grab a snack. They also have a vending machine full of snacks and a couple of ATM machines for local banks, I believe.
If you have time to kill while you’re waiting for a bus or train then I’d recommend you take the bus to Carousel Mall for $ 1. There is plenty more to do & see at the mall than the RTC.
Other than that it can be a bit depressing to spend hours on end there waiting for the next bus or train to arrive.

Adequate amenities for a little pit stop enroute from Canada to NYC… Clean restrooms, vending machines, ATM (M&T), electric outlets, arrival/​departure screens, a convenience/​souvenir store, a Subway and a Dunkin’ Donuts too… (the latter 2 are open all night, if not, pretty early it seems) At least you have decent food options. It is a college-​town after all. Its seemingly a well kept facility, unlike Albany’s (a college-​town, not to mention the state capital) main bus depot which is a sh*thole. Syracuse raised the bar for bus/​Amtrak depots

Pretty neat complex for a small city. Amtrak, Greyhound and Trailways all in one centre. Certainly not Penn, but a damn lot better than other cities. Has two food outlets — Subway, Dunkin Donuts, and a touristy shop with sodas, candy books etc. Numerous vending machines. Anything more would not be economically viable. Clean facility, numerous TV monitors and comfortable for the amount of time you would spend here.

They certainly don’t offer the number of places to pass the time as you might find at Penn Station, and it’s not as aesthetically pleasing as Grand Central, but overall it’s not bad. There’s a Dunkin’ Donuts, a Subway, and a weird little gift shop where you can pick up a do-​rag. They could certainly do with more seating, but whatever. It’s Syracuse, it’s not exactly the travel capital of the world, what do you expect?

Possibly the most depressing location on Earth (non warzone/​favela/​North Korea category). If you’re into fright/​adventure tourism, this is much worse than the Greyhound Bus Terminal in Midtown Manhattan.
It may have influenced my rating that I spent nearly four hours here in a florescent haze. But I’m pretty firmly convinced that the William F. Walsh Regional Transportation Center is a horrible way to advertise the appealing possibilities of car-​free or multimodal transportation.
Maybe this dump was financed by Chevrolet. Or Sunoco.