Avis

I rent cars often from Budget and Avis. This was to date my worst ever customer service experience. They were out of smaller cars. I got a huge heavy uncomfortable filthy car and was assured by an untrained rude young man. I will be renting from another company from now on and will turn this car in at first opportunity.

Unfortunately, this branch has some work to do with their customer service. Not pleased with how I was treated nor their ability to help. It was as if they didn’t want me to rent a car from them, and I kindly obliged.

DO NOT use this location! Rent from another office! I rented/​prepaid via their website. The pick-​up went fine. I was upgraded to a nicer vehicle. When I got back to town 1 ½ days later, their office was closed. We could not find a night drop (it’s standard to have in these days, is it not?), so I parked the car in front of the Budget office and made arrangements to come back in the morning to hand the keys to someone behind the counter.
Next morning… I commuted an hour to turn the car in. Due to an unplanned house guest, the ferry schedule, and delays due to a mudslide on Schuster parkway, I was a little late, but by less than an hour. The associate was on the phone when I approached and placed the keys on the counter. Once off the phone, he picked up the keys and starting typing. No greeting. He tells me that I will be charged an extra day because I brought the car back late. I told him that I don’t think that is fair since the car was actually parked in front of their office all night… and that was the last full sentence I was allowed to say. In an argumentative and condescending way, I was told that «it is right on the door» that there is no key drop, and «it’s not my problem you’re ignorant». I told him he is not authorized to charge my… he interrupted with «I’m charging your account». I asked to speak with the supervisor. He said «there’s no one here». I told him I have all day and told him to call the supervi… He butt in, «you call.» I asked for the number, and he rattled it off too fast to key it in. He repeated it upon request, but it was a fake number. I tried it twice. I was hopping mad by now. I reminded him that I am not going to pay for another f-​ing day and that I am refusing to leave until I speak to… he interrupted again and threatened to call 911. I sat down and conducted a Google search for the real customer service number, then realized that I will probably want the rental agreement, which I had left in the car. I retrieved the agreement, and got in my own car and left while waiting for customer service to answer.
Corporate Budget took good care of me. I explained what happened, and what was said, an they assured me that they do not condone his behavior. The district manager was going to be contacted. They refunded me the cost of the extra day. Given how I was treated, I could have pushed for more, but all I wanted was not to be charged for something I didn’t use. I may use Budget again because the corporate office handled it the right way. But I will NEVER use this particular location again. I would rather pay more and go out of my way than be demeaned and disrespected by an abusive young man on a power trip.

Easy to reserve online, no problems checking in and out. Because I commute on I-​5 (parking lot of the PNW!) and was worried about being back by 5pm to turn in the car, she arranged it so I could turn it in by 1pm the following day without any additional charge or late fee. VERY much appreciated!
I’d deduct a star due to the car being dirty (some crumbs and coffee stains), but add it back because they are open on Sundays when no other car rental place is! In addition, I ordered a supercompact tiny thing and ended up getting a good sized car.

Great local car rental! Super easy check-​in and check-​out. Courtney was fantastic! Very friendly and very helpful. I was late because of traffic on I-​5 and she stayed open an extra 15 minutes for me so I could return the car. We got a standard rental, but it came with free XM radio and leather seats. I’ll definitely use Avis in Tacoma again!

It is as good as it gets! I had a reservation at a different rental place, but they mistakenly gave away my car. I still needed one and they recommended Avis down the street. Thank god!
The manager was great at Avis. She explained everything and even showed me the basics of the car. I’ll definitely be back :) :) :)

No no nooooo… Booked a car 3 days in advance, and because I’ve done this many times, I called to confirm the reservation. Everything was okay then right? Seemed like it, but the day of pick-​up I’m told that they don’t have a vehicle in the class that I had reserved. But they would be happy to give me a car for an extra fee of $ 80. This wasn’t going to work for me and their excuse was to book 24 hours in advance, in addition to my call to confirm the rental. Great, so I’ll just come back the following day and a car should be available, right? Wrong. The next day there still wasn’t a car available even though I had now confirmed my reservation for 2 days in a row and one of these was IN PERSON. This time the service rep Justin, was both rude and unhelpful. He offered no apology and no other rental besides a $ 100 upgrade. How did I go from an extra $ 80 for 2 more days, to $ 100 for just one? Finally day 3, after complaining to a manager, I was able to get a car — still not the one I reserved, but at least this one came with a free upgrade for all the difficulty.
Bottom line: don’t rent here. You shouldn’t have to complain to receive decent service. And Avis, you shouldn’t be renting cars from this location if they’re not available!