BCI Properties

There are some nice people who work at BCI, but that is overshadowed by poor management practices. For instance, my lease clearly states I am responsible for all utilities, and I have been paying them. BCI however, decided to step in and pay the sewer bill I have already paid, then expect me to pay them too. Furthermore, when I didn’t pay them for bills I had already paid, they took it out of my rent to make my rent negligent. I diligently tried to work this out early on, but multiple emails to the 12 different addresses went unresponsive for nearly 6 months. (Long enough to rack up some charges). Every sewer bill they have paid on the account was late. I would not recommend this business to anyone. I hate moving but when my lease is up I’m out.

BCI Properties is the absolute worst organization I’ve dealt with in my 21 years of being a tenant. I had to hound them to get a response to my inquiry on their listing as well as any communication for repairs during my tenancy. After I submitted my application and paid the fee they tried to raise the price of the listing. Upon move in the home was filthy (I took over 80 photos to keep record), debris was left from the previous tenant, fixtures were broken or non-​existent and it was very clear none of the transitional items were done between tenants (light bulbs were burnt out, the door fell off the hinges, the bathroom shower head was missing the key didn’t work in the front door, and paint was chipped throughout, to name a few). I thoroughly cleaned the home and took over 50 photos on move out. Then was told they were holding $ 850 of my $ 1,000 deposit even though I can prove most all of the conditions noted were preexisting. During my tenancy I was told I paid rent late, which I did not, and was told I was serviced a 2 day pay or vacate, which I was not. They agreed to remove fees related to it but still charged me $ 100 in fees for a late rent payment that did not happen.

There are so, many words I have to say about B.C.I. if you ever need anything fix don’t call them they will give you the run around. Don Sr. Is a rude man my wife call him talk to him about working out payment plan he got mad at her most made her cry and my wife when I called him we was action like nothing happened. Long story make it sort don’t go with them they will fuck you over. And as the owns of house don’t take this company. Don friend learn that the hard way he dropped BCI PROPERTIES cuz all the games
I give a — 100%

BCI is a nightmare for owners and tenants alike. They cheat the owners and try to get in the tenant’s business as in refuse charges and utility bills and it appears they try to make money on everything with no benefit to the property owner. I have a great relationship with the owner but either BCI has poor bookkeeping or they are trying to strongarm the renters. Stay away from them. I am currently renting one of their properties. They continue to try to charge me for garbage service even though I have my own account and the garbage company affimed that there is no other account for this property. They posted an eviction notice on my neighbor’s door for not having renter’s insurance which they had already shown proof of and then called and told them to disregard. Naturally the tenants were upset and stressed out by this. BCI takes advantage of people’s vulnerability and will sue for unwarranted charges. I can’t wait for my lease to be up so I can get out from under them.

These people mislead me into paying for 4 members of my family to pay a total of $ 180 to do an application which was denied because of a criminal conviction, even though i made it very clear to them that the conviction was on my record BEFORE we paid the money for the application. I even double checked with them MULTIPLE times to ask if they were sure it was going to be ok because of my record and they assured me over and over again that it would be fine. So basically the whole thing was just a big lie to get $ 180 out of me and my struggling family. That is money that we needed to secure a safe place for my family to live, money we could’ve used for diapers, money we could’ve used to put food on the table. Don from BCI properties and his company are crooks and they stole from my family.

Stay away from this business. They are quick to take you to court if you complain about their lack of service. Find someone else.

Our last property through them we lived in for like 3yrs or so. the foundation was sinking. Then we had a busted water pipe under ground beneath the house. took bci 2 months to get a plumber out there then another few months for that plumber to show up enough to getting around to fixing it.
The place we have now isnt sinking at least but the back porch roof is unstable by far and it’s got a poor excuse for a wiring job as far as lighting goes. Most of the rooms are on 1 breaker. Its a 3 bedroom ffs!
Better than nothing I guess!

I am an actual tenant here and i will be moving since my lease is up. Im warning all renters bci propertie will be the worst kind of people… first theyre located in tacoma so i can partly understand why theyre really really shitty. Secondly every time the system has been down i always end up getting calls or letters saying i have to pay the late fee like rediculous amounts like $ 200 dollars. Even if you make an effort to fix the situation they will only threaten to keep charging you untill you pay with no options. And hangs up on you. Even if you do compromise a situation out they wrote me a letter 4 months later saying they want more money after i payed an initial fee i shouldnt of even had to pay. Their excuse was well you should of went to our website and seen there the website is down. Its your fault. Moving out is the best thing that can happen to me. I heard they cant even fill theyre rental locations either. Not surprised karmas a bigger bitch then i will ever be. But i was actually nice because i wanted things to work out longterm but how can it when you feel ripped off, and theyre computer system doesnt even work correctly half the time. And dont notify their tenants, then blames them for not checking their email for a confirmation of payment. Well i guess i thought your systems would be better. Guess i thought too highly of them. It was efforts wasted. I wish them the best of luck. But really hope they get shut down… idk how peoplw give these type of people jobs…

I wish I could give this company a negative rating. This is a HORRIBLE rental company. Do not rent from them… not matter how much you like the house. Just like everyone else here said, their communication is terrible, they are dishonest, and unprofessional.
First of all, we could NEVER get ahold of our property manager. She was rude, lazy and her communication skills are non-​existant. That made moving out an even more stressful experience.
Second, we were moved to BCI from Willow properties about a year or so before we moved out. We were prorated in to our home and told that we would also be prorated out of our home (military family) and BCI failed to honor that.
Third, We moved out of our house which we left in great condition. I spent $ 450 on carpet cleaning service and $ 320 on a maid service to make sure we covered our grounds. Inspection went through and they returned our deposit… all of it except $ 128 for minor damages and repairs to fix some nail holes. 2 MONTHS LATER we get a 2^nd invoice for over $ 800 with very vague documentation and no pictures saying that we owe an additional amount for a 2^nd inspection?! Ummm… no. That’s no how that works. Once we are cleared and moved out THAT’S IT. The «stuff» that was «overlooked» should’ve been documented during the FIRST inspection. I don’t know who’s been in that house between the time of move out inspection #1 and the time they mailed me an additional invoice for further repairs. It’s complete BS. We took legal action and decided to settle on $ 400 (half the amount) just to get them off our backs and firmly believing that Karma is really going to come around and bite these people in the you know what.
In total shock and disbelief that this company is still in business. Absolutely horrible.

What can I say about BCI that hasn’t been said already. I rented from them for a year and that was long enough to figure out this company doesn’t care about its renters. They only care about one thing, money.
While doing the inspection report I came across numerous items that needed to be addressed and fixed (The blinds were broken, the front door didn’t latch shut because it sat crooked in the frame, the hot water heater leaked, the garage was FULL of crap). When I told BCI about these issues, they made it sound like they were going to fix these problems. After a few weeks of calling them and getting their voicemail, I gave up.
They finally sent someone to look at the hot water tank. Their conclusion was that the water tank was fine and I must have bumped the valve and cause water to slowly leak out. So the guy «tightened» the valve and charged me $ 110 for a 5 minute visit.
When I moved into my place in Tacoma the previous tenant had left the garage FULL of crap. I managed to get rid of most it, but still left some items that could have served a purpose to someone else. Upon moving out I left these items because I figured it wouldn’t have mattered too much because it was only taking up a small corner of the garage. Well BCI charged me $ 175 to take the stuff to the dump. I mowed the grass and pulled weeds exactly 1 week before I moved out. They did the inspection 2 weeks after I moved out and charged me $ 150 for lawn care. These people will nickel and dime you.
Do Not Rent from BCI.

The rudest people in the business. My fiancé and I are moving to Seattle and are looking for a place to rent until we figure out where we want to buy. We called about a particular place we’d seen on HotPads, but instead of acting interested and being helpful, BCI told us we could go see the place, enter a code, and have some time to view the home on our own. OK, a little different, but that’s OK. First sign of trouble was their disinterest. And then they didn’t tell us that the place was so far out of town down a 35 mph road. But the worst part was when we got to the place and found out that we had to go online and set up an account to be able to access and enter the code. And then they wanted $ 1 to get the code. That was it for us. BCI acted disinterested, sent us way out in the middle of nowhere, and asked for a dollar so they didn’t have to get their lazy asses up and do some actual work. When we called in to complain, they acted like it was our fault and besides, what was $ 1. We told them it wasn’t the dollar that was the issue, but rather their lack of interest in a potential client and lack of full disclosure about the property and the way to get in. If they act that way before you’re even a tenant, imagine what they would be like after you’ve signed the lease and are stuck with them for a year. We should have checked Unilocal first!

I dropped BCI Properties because of their poor communication and TERRIBLE accounting practices. They deducted a tenant’s security deposit from my account by mistake… twice! It took almost two months to get the first mistake corrected.
In one year, they never stopped by my property to check up on it and my tenant never dealt with them again after signing the initial lease. They also seem to have a frequent staff turnover and they don’t have a common email account, which makes communication problematic if email is your only option for contact (during a deployment).
I left this same review with the BBB as well. However, I trust Unilocal more than the BBB because guess where the BBB receives it’s income… that’s right, the very businesses they «accredit.» Does anyone else see a conflict of interests with that?
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Response to Don below:
No, sir… you should do YOUR research:
Perhaps you should pay Unilocal to remove negative reviews instead of paying the BBB for your A+… Yes, user reviews can be falsified on both Unilocal AND the BBB. It’s just another venue for advertising as far as I’m concerned. The consumer is still responsible for making the final determination. I’m just documenting MY poor experience with your company. I’ll let your customers decide if it’s relevant to them or not.
Yes, all that work was done in Aug. My tenants moved in in Jul… That’s nice you did a mid-​term «drive-​by»… nobody told me about it and my tenants had no idea. But I’m sure just driving by the house once every 6 months is a sufficient determination of its condition… really? My tenants also complained that it was difficult to get a hold of your employees. When I got home from deployment in April, they said they would rather work with me directly.
I didn’t drop your company because of your fee increase. I was planning to drop you after my one year contract was up so I didn’t have to pay the $ 500 early termination fee. You’ll notice you have no «complaint» from me for raising your fees, because it was simply irrelevant to me at that point. The fact that you were raising your fees just made me laugh. I thought, «Ha, awesome… they’re charging even more for nothing.»
As for your accounting, $ 250 was just MISSING from the Nov statement (11÷9÷12), the total was $ 250 short with no listed expense. I emailed your accountant twice and received no response after 20 days. I finally emailed you to correct the issue on 12÷11÷12. I received the funds owed on 12÷27÷12… 48 days to fix. Another mistake was made on the final rent payment (which was 10 days late with no warning)… another $ 250 missing, but I did receive it 5 days later, so I guess you’re improving. You also didn’t prorate the property management fees for the last month, but I’ll let you keep that to help pay for getting this review removed…
Bottom line is I dropped you because my tenants complained and your employee’s communication sucks. If your employees responded to my inquires even half as fast as you responded to this review I would’ve thought about keeping you. I still have two email inquires with no responses… I was paying your company to act on my behalf. If I can’t communicate with you efficiently, then I’m paying you for nothing.
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By the way, thanks for posting a portion of my gross income on the internet for all to see… real professional…

He claims Unilocal hides good reviews, but if he looks in the filtered reviews they are mostly bad as well. What happens when they terminate an owner? The tenant gets screwed as well. You need to do more investigative checks on the owners of the properties as well, because any bad thing they do looks bad on you. Remember, you are the agent for the owner of the home, you choose a bad owner and the tenant gets reamed. All of your problems cannot be blamed on someone else. Also, quit with the whole « Unilocal hides the good reviews unless we pay them» bullcrap. The last instance something like that was 4 years ago when they were a relatively new company. All of their policies now have been remediated. I solely use Unilocal for any new business I want to do anything with, the BBB is outdated and completely worthless to me and most young technologically-​savvy young people these days.