Genuine Auto Glass

My car got broken into at a New Years Eve event that I attended to ring in 2016. It was at the Northwest African American Museum and six other vehicles were affected besides my 1996 Jeep Cherokee, like a Chevrolet Avalanche and a two-​door white Audi. They just ended up taking a High Sierra backpack with some things in it from my car, but it wasn’t the end of the world. My front passenger window (the rolling part) was completely destroyed as a result of the vandalism. Safelite Auto Glass was booked for three days forward each time I called for appointment availability. So I called this shop at 8am this morning, they got me for a 1pm appointment. They even came into the café that I had lunch at next door and they said the info they were sent from my insurance company was for a front windshield rather than a front passenger window. The glass company did straighten out the issue, and at first they didn’t know if they would be able to get me a replacement window. They did get a replacement window for my car, they must have good relationships with other shops in the area. And they got my car back in my hands 15 minutes before 3pm today, which is the time they said I would get my keys back. It wouldn’t have mattered to me if I had gotten the car back at like 5pm, I had the day off work and I got errands done this morning that needed to get taken care of. So I only had to pay the $ 100 deductible that was on my comprehensive insurance for Geico, and Geico paid all the rest of the money. This auto glass shop has a free coffee pot, and there is a 7-​Eleven across the street in addition to Marcia’s Silver Spoon Café next door. Now I have yet to see to what extent Geico can help cover the theft of the things that were stolen from my vehicle.

I had a great experience with Genuine Auto Glass. The staff were very friendly and knowledgeable. They got my in for an appointment to replace the front windshield the same day. It was ready in less time than expected, as I waited for them to do the work in the shop. The waiting area was very comfortable and clean, well stocked with magazines to keep me entertained. This was the second time I had to have the windshield replaced in a very short time frame. The first company (not Genuine Auto Glass), to which I had been referred by the insurance company, did a terrible job. They didn’t install the correct windshield (the heated version), severed some wiring, broke a plastic molding piece and didn’t bolt in the piece properly. The technicians at Genuine took the time to show me how they would take care of the errors the other company made. Vacuumed the car and cleaned all my windows. Excellent service for sure.

These guys made my brand new F-​150 look even better then new! And the customer service was fantastic. My wife and I were shuttled to the Tacoma Mall so we could enjoy some shopping while the professionals at Genuine replaced my cracked windshield. They set the standards in professionalism, friendliness, and customer service! Well done Genuine Auto Glass and thank you very much. You have my recommendation!

What a stellar experience! Customers are first here. Pleasant waiting room with lots of magazines and a cool leather couch. Free water and coffee. These guys got me the best price available. Then when it was ready, the price was even lower. The installer found a less expensive solution. how many businesses would do that? I would not have known a difference, and my price was already the best. Trust me, I am cheap and always call around before spending money.
I am thrilled with the quality of the install. No one else could have done it this fast. No one else can get parts this fast. John Perkins, the owner, greeted me and made sure everything was perfect.
they have 8 locations, now I can send all my friends here for great service. go ahead and check the reviews, no one else has this many positive 5 star reviews

Was getting my car serviced at the dealership and asked the guy about replacing my cracked windshield. He said that they send all their cars out to Genuine. I gave them a call and said the dealer had recommended them… the quoted cost was about $ 200 which is about half of what I had been quoted at a couple of other places. They said they could fit me in that day so I went for it.
Couldn’t be more happy with the job they did. Quick, clean and at the quoted price. Also the place is next to Marcia’s Silver Spoon so I was able to indulge in a most excellent meal while I waited.
On my way out I asked about the cost to replace the glass on my wife’s car. It had a couple of chips and was ready to go. It was a little more $ due to the rain sensor and they didn’t have it in stock but could get it quickly. I said I don’t need it right away but would give them a call when I did. Over a year later I made that call and they had the glass in stock with my name on it. They had ordered it so it would be ready when I came back. Could not be more happy with these folks and the excellent service they provide.

Had our windshield replaced today. I called at 9am, was quoted a great price and was told they would come to me for the replacement. The tech, Jim, showed up around 11 and handled the rest! We are very happy with the entire process and would recommend their team if you need glass replaced!

My 2006 Subaru Impreza had a couple of dings in my windshield– one was right in the driver’s sight line. Replacing the windshield was about 3 times the cost of one ding repair, so i decided to replace the windshield rather than fix the two dings. I called a competitor, but this place had a lower price by about $ 20. I called at about 10am to inquire– they said they could do it at 3 pm on the same day. Promised to have it done in 90 minutes and they had it done in 80 minutes. John, the owner, was the one who checked me out. My conversations with him and his staff were insightful. 1. They give military discounts. 2. This is a family-​operated chain of 6 different stores with a warehouse in King County. The warehouse allows them to stock a large assortment of windshields. 3. The truck evidently transits between the store and the warehouse once per day leaving the warehouse at about noon. So, I was lucky to call in the morning before the truck left the warehouse– and my windshield is relatively common. 4. If you’re planning to do work, arrive on time. They send the employees home at 5pm promptly so they won’t start a 90 — minute job after about 3:15 in the afternoon.
I liked the family-​feel of the place. I will return if I need another windshield or a ding repair.

Hands down best service and treatment I have ever had at a glass shop. Friendly, prompt service. Incredible pricing. I had a rock chip repaired and you can’t tell it was ever there. I would highly recommend going if you need any kind of auto glass work.

I called Genuine Auto Glass for a simple tint job done on my 2000 Dodge Durango (front right and left windows), they have a man there, his name is Jason, he does all the tinting for Genuine Auto Glass. I talked with him to see if I could get a professional job done, Jason said he was the best and all would be good. So, a week after the job I notice my panel on the door is bent and the clips are not snapped in, and also bent. He skimped on just taking the hole panel off. I called him out on it. You know Jason you do tinting «for years». I work for my money, I call a «pro» to do a simple job on a vehicle, that took me a lot of time and money to get. Then to have you clinicaly say «thank for fixing that for me», then saying «i make mistakes» I hope this business modal works for you.

This week while on a drive a rock hit my windshield leaving a small crack. I contacted Genuine Auto Glass to inquire about the cost for repair. The price seemed reasonable. They asked that I call about a half hour before showing up to insure that a technician would be available to make the repair when I showed up. So, before leaving I called. They asked who I was insured with and when I told them they said that the repair would be free. All I had to do is give them my agents name and they took care of the rest. When I arrived at their facility, they immediately went to work on my car window. The repair was made within 20 minutes. My car was spic and span when it was returned to me. They had vacuumed the interior and cleaned all of my windows. Friendly, fast and efficient.

After having the windshield in my Range Rover hit by a rock for the second time in 6 months, damaging it and needing to be replaced, I chose to go to Genuine Auto Glass the second time around. The first time I went to a place the dealership recommended (not Genuine) and was completely disappointed when they left glass chips on my dashboard and the black sealer on my very pale grey interior. Genuine did a fantastic job and left my car in great condition with a new windshield and it even cost less than the first time. Thank you Genuine for a great experience! You need to get the Land Rover dealership to put you on their list of recommended glass shops.

Update —
I was contacted this morning by John Perkins, the President and owner of Genuine auto glass. He inquired about the incident in which an employee mishandled a vehicle. His deep concern for my experience as a customer and need to resolve the issue with the employee from the business end was more than enough to show me that this issue was a major concern, that they care about each and every customer, and that that type of behavior by employees was unheard of and will not be tolerated. Mr. Perkins informed me that he has begun the process of getting to the bottom of the behavior of the employee, and his conversation with me has reestablished my trust and willingness to refer this establishment to any other friends and family that are in need of auto glass repair. I would definitely recommend Genuine Auto Glass in Tacoma to anyone in need.