Jiffy Lube

Came in and everything seemed to be going fine. They got my oil change done in a timely matter. But then when I got home I noticed how dirty my car was after they «cleaned» my windows on the outside. The women (who kept repeating excessively that she was the manager and there number 1 in the district) said she got the inside and outside Windows all cleaned. The outsides looked filthy and the water residue left on my paint from the window sponge was black. All over my just freshly cleaned car. So then I started looking around the inside of my car and noticed on my steering wheel over where the horn is chunks of god knows what! They looked like boogers!!! And on my dash I noticed water residue so I’m thinking someone sneezed and did NOT wipe ANY of it up. I actually ended up in the ER the yesterday (the day after all this happened) with a nasty bug! I’m giving this place 2 stars only because I was in and out in a timely matter. But I will never again go to the parkland location unless they get a new crew working.

So I drop my car off to get an oil change. Took my dog so I could walk her while they changed the oil. Grab my dog from the passenger seat meanwhile the employee is at the drivers side and I pass him the keys and leave. 40 minutes later I’m heading back (told me it’d be 30 – 45 minutes) and get a call where the employee stated he went to being the car in (40 minutes later???) and realized the keys were locked in the car. I come back and he proceeds to say he’d drive me to my house to get a spare key but he can’t leave his new employee (I would never have accepted a ride from a random guy anyways…). Proceeds to tell me he doesn’t want ME to have to call someone to unlock it. That’s when I realize he’s blaming ME for locking them in the car. I tell him that makes no sense since you locked the keys in the car. He tries to tell me that I locked them in the car. I ask for a mangers number and he states he is the manager. I asked for his managers number and hr immediately says «OK I’ll do it»… so he’s calling his «usual» company and tells me 30 minutes later they are closed and don’t open until 6am and he doesn’t know what to do… I finally just call my own AAA (Which I didn’t want to do because this was not my responsibility). I ask him for a number so I can speak with someone about this and he gives me a number and states it’s the managers number. I told him that was interesting considering he just told me HE was the manager 30 minutes ago and he says «I’m the assistant service manager» aka he lied to me earlier. I call the number he provided and it’s some random girl. I ask if this is jiffy lube and she says no. A minute later he comes out and says «thay was my manager she just didn’t know you were calling». I tell him i don’t want to speak with someone on their home phone (it was probably his girlfriend!) and he proceeds to tell me that all corporate managers use their own home and cell phones for work… I told him I’d find the company number tomorrow and I no longer wanted him to speak to me. Not once did he apologize or offer any discounted services. I have NEVER experienced something like this. Mistakes happen but then you’re gonna blame me? Ridiculous.

UPDATED 12:37 pm, 8÷5÷15: The shop set up an appointment for a technician to fix the windshield. As I believe the incident was isolated, my review now reflects the requested work, the management of this establishment, and the character of the employees and business when resolving a customer service issue. Good work Jiffy Lube, I would highly recommend this shop.
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8÷5÷15 — This review would have been a five star rating for the service speed and excellent team leader.
UNFORTUNATELY: Immediately after our vehicle was serviced, we got in and found that the front windshield had been cracked in the center toward the driver’s side. We were told that a report would be filed and that we would be contacted. We contacted them the next morning (8÷5÷15) for them to let us know that they could only offer us a refund for the oil change. We are currently waiting for the manager to contact corporate and call us back.

By far the best Jiffy Lube I’ve been to. They got me in and out really quick, and they even did their research on my car to see if the extended mileage oil would be good for my car. I have a Mazda Rx8 and it can not use any oils with additives, they recommended the conventional oil.

This place is very dishonest and shady. They will lie to you and charge you for work that was never done.
Basically they cracked my windshield then wanted to charge it to my insurance to fix it. I inspected the crack and there was tiny broken pieces of glass right next to it and there were two tiny chips — one resulting in a crack. I think they did it! How can you have two dings right next to each other, with shards of glass still next to it?
THESE PEOPLE ARE SHADY LIARS AND DESERVE ZERO STARS!
JIFFY LUBE SUCKS.
YOU ARE BANNED FOR LIFE.
YOUR BUSINESS MODEL IS A JOKE.

This is the only Jiffy Lube I ever go to! I’ve had horrible experiences in the past with these shops but this shop in specific has changed my entire experience. Right when I pulled in I was greeted immediately by a younger gentleman who introduced his self as Chaz I believe, he answered all of my questions and concerns honestly and prepared me for my services. My service was quick and efficient which is all that I ask for. Thank you so much! I’ll definitely be back on the near future for all of my vehicle maintenances!

I found my experience with the team at jiffy lube to be very knowledgeable and very friendly. would recommend to anyone and everyone. the gal there is a great asset as to her professionalism and a breath of fresh air seeing a woman in this industry! AWESOME service.

Always friendly when you go in, quick service. I live a 5 minute drive away and was home from my oil change in 30 minutes. Yes they are a little pricey, but I have taken my car to cheaper places for oil changes and said places have not cleaned up spilled oil afterward so my car smelled like burning oil when I was driving it. They also vacuum your front carpets for you here (a standard feature at all Jiffy Lube locations). I don’t think the previous person understood how Jiffy Lube works, you pull up and get immediate service. There is a technician that greets you at your car, at that point he answers any cost questions, then you go inside while they get your car done and get you in their system. The technician could have told him how much an oil change would be without ever getting out of his car, then he could have opted to leave. There are always coupons on their website too, which helps. While there I looked at pricing of other services since I recently paid a private mechanic to change my serpentine belt… the man I used charged me $ 35 plus the part was $ 35…at Jiffy lube they charge $ 89.99…not too bad considering when I checked with the dealer they wanted just over $ 200 for the same thing.

these people don’t know how to do business!!! as you can tell I’m super upset with what my husband just told me when he came home from getting an oil change here! my husband pulled in to get a price check on the oil change and realize that it was way over priced and decide not to get one. but then they had already started changing his oil with out his consent!!! WTF!!! you can just start doing things to peoples cars with out them saying that its alright! do you not train your technicians and service techs to make sure that the customer gives you the okay to start fixing and doing thing to their car! this is a SHADY PLACE WITH SHADY ASS PEOPLE!!! you don’t deserve to be in business and take money from people who work hard for their money!!! we have made calls to corporate and sent out massive emails to everyone and everybody that we know to NOT COME HERE EVER!!! THAT MEANS THE WHOLE BASE ON FORT LEWIS AND MCCHORD WILL KNOW NOT TO COME HERE TO GET ANY SERVICE DONE!!!