McLendon Hardware

After years of DIY projects in multiple homes, I have largely hung up the tool belt and passed along the power tools. I just moved to Tacoma from the East Coast and bought a home here that needs a few fixes and I am so glad to find McLendon Hardware. Excellent customer service and great selection/​prices are a huge relief from the inconsistency in the national chain stores (part of my project burn-​out). I’m a very happy customer!

McClendon’s is awesome! Always able to find the one odd screw or nut to finish my project, knowledgeable staff, and I love the bulk hardware section.

Generally I like to shop at Mclendons because the location is convenient but any time I actually need help from the staff its a nightmare. I was just in to have a piece of glass cut to to match a shelf that broke in my china hutch. I was sent to «Pop’s Workshop» in the back and greeted by what seemed to be the most sullen employee in the store. I said I needed a shelf cut and was initially told it could be done and then when I again said it was for a shelf I was told it could not be done and that I would have to go all the way out to Puyallup for a piece of tempered glass that would have to be special ordered. The whole time I was made to feel like my presence there was an inconvenience. I then asked if I could get a piece of plexi glass cut instead. Thats when the man in the white hat got involved and told me no with so much condescension that he was almost laughing at me. It’s not the first time that I’ve been sent back there to ask a simple question only to have the same man act like I was asking him to move a mountain. Its very disappointing that this happened at Mclendons because I like to shop local whenever possible. I think I will have to take my business to Home Depot where the service is just as bad but at least the prices are lower.

My husband and I are painting our kitchen walls and cabinets. The first color we tried we weren’t happy with so we took it back and they exchanged it for us with no problem and were happy to help us find the perfect color. Shad in the paint department was so knowledgeable and helpful. If it wasn’t for him i would’ve felt overwhelmed and confused, but he had all the answers we needed and steered us in the right direction. We left the store feeling excited to conquer our project! Thank you to Shad at Tacoma McLendon!

This rating is based on knowledge of plumbing issues. Only one person in the store could assist me in a knowledgeable fashion with shower remodeling. This individual acted like he did not really have time for my questions. Three other sales representatives in the Plumbing area claimed to have no knowledge of plumbing beyond referring me to someone else. Very disappointed with the information I received and not on par with other quality McClendon hardware stores.

Love this place! I’m in probably once a week, for everything form sealant to paint to plants, and they have a great staff!

I just bought a floor model bbq unknowingly without an ignitor switch. I get it back to my house while entertaining people. The bbq will not ignite. I figure out the problem and go back to the store to retrieve the switch. The staff tells me the part is on order and that bbq was supposed to be pulled from the floor and not be sold. Long story short I go to Mclendons because I don’t want to go to Lowes or Home Depot. If your guys customer service sucks just as bad as them, I don’t see myself going to this location again. Nobody seemed to care, they offered me 10% off another bbq but who cares right.

Came here a couple of times with my pops in search of some stuff for the house. Every time we go I’m amazed at how orderly everything is. All the employees seem to be informed on where everything is and are very friendly and attentive. Excellent customer service! They always have what we need and so far have never been disappointed.

I appreciate the customer service here. It is the best place to go if you need help and access to a really knowledgable staff. I’ve taken them up on their liberal return policy when I’ve had issues with items and it’s been easy to work with them.

I can not say enough nice things about the staff here. They are fun and helpful. I kind of wish they sold groceries so I didn’t ever have to go anywhere else.

I recently stopped at tire store to see if they could change a tire on my utility dolly. They said if I could find a new washer they would change it. Apparently it they ruin the washer when removing it. So I stopped at McLendon’s to find the washer. Well they took the washer off without ruining it, and replaced my tire, no charge. They just saved me a lot of time. Thanks McLendons!

After posting this review and emailing the Zone Manager, Pat, they honored the price that the employee quoted to me in error that the manager wouldn’t initially honor. I appreciate that but will be careful when I shop this store.

We needed a custom handle for a water pulley system. Mclendon’s staff worked to find a creative solution and when they found the solution they put it together for us. Putting it together included extra drilling through a piece of wood and their time to put the handle together at no additional charge. These guys are awesome!

This one has been the best of their stores so far. I’ve gotten the best gardening help from here. I’ll be back for sure!
The staff was really helpful, they didn’t just shove me off in the direction of something. I had questions, and this one lady, came over, and gave me a detailed rundown, pros, and cons, of choosing a certain product.
I love that they know their stuff, very knowledgeable.

Great News. McLendon Hardware is now in Tacoma! Stopped in today to check it out. It’s awesome. Lots of friendly helpful workers at your service. Selections are great. I love this local company. Hope they have the pancake breakfast at this one! Welcome to the neighborhood. Minus .5 for the super skinny aisles. Minus another .5 for the lighting or lack thereof.