Mercurios Heating and Air Conditioning Inc.

I have had service performed twice on our forced-​air furnace system. One project involved replacing several old ducts, the other was replacement of a failed blower motor. I have been very impressed. The field techs are personable and knowledgeable, do good work, and are conscientious about cleaning up. The communications and coordination are good; people show up when they say they will.
I called recently regarding an odd noise and was told how to cure it myself and save the cost of a service call. I think that’s worth the coveted fifth star, the one I try so hard to be stingy with.

Mercurio’s installed a ductless heat pump for me in early fall. Their service was great from bid through installation. Follow-​up in all phases was excellent. (I had called two other companies for bids, and there was no follow-​up, not even in the sales process). The crew that arrived for installation was friendly, knowledgeable and professional. Office staff is friendly and prompt and efficient. I appreciated their service and professionalism so much that I had them do the fall service on the furnaces for my duplex.

Jeff was awesome, he came early checked the problem, fixed it and now we got heat. I definitely will call them again if we encounter any problem. The price is reasonable with no hidden charges.

Fantastic crew and service. Thanks to Ron, Jake, Jeff, & Frank for replacing our 30 yr old heat pump system. Very fair pricing, professional team, hardworking, clean and on budget .This was a replacement of an old system still running after 30 years, included new outside unit, new air handler, furnace strips, test and reseal existing ductwork and upgrade of thermostat and some electrical work. Super happy with the whole team and hope I haven’t left anybody out. The installation qualified for Penn Light rebate wth Mercurio’s handling all the paperwork. Both the State and County building inspectors commented on the fine professional job by your team. Five Stars!
Thanks again,
Greg K
Gig Harbor

An awesome and ethical company. Definitely 5 stars in my book. The price for the A/​C unit was fairly priced. They have an awesome team of installers. They were professional, friendly, knowledgeable and very meticulous in their work. You can really tell that take pride in what they do. I’m definitely going to Mercurio’s in the future for my primary gas, A/​C and electrical needs. I highly recommend this company!

Furnace went down and needed repair. I called several places in the phone book and they were so rude, specifically Narrows furnace, the lady was not happy I called for some reason. Anyway, I found Mercurios number on Google very quickly and gave them a ring. They very nice over the phone and scheduled me an appointment for the next day. They came out and diagnosed the problem and had a part ordered right away. They were even able to bill TRANE for the part because the system was still under warranty which was TOTALLY unexpected. The whole process was quick and easy and I would recommend them to anyone who needs service. These guys are not out to cheat you as some others may be. GREAT JOB Mercurios!

After a terrible experience with my a/​c installation with another company (Castle Heating & Air Conditioning) who told us that the wires were dead in our wall and that’s why the thermostat couldn’t switch between the furnace and a/​c, I decided to call Mercurio’s for a second opinion.
After an initial inspection, the technician Marvin was able to determine the system was mis-​wired and that the reason the thermostat didn’t work was because it was old and not compatible. What a huge relief to hear we wouldn’t need new wiring! Marvin was great at walking me through what he was doing and then was able to install a Nest Learning thermostat we had purchased. I was impressed to hear Marvin had already been trained on the Nest and gave me great tips on using the technology as he installed it.
After he left, there seemed to be a slight hiccup with the fan not turning so I called the next morning. He was able to come out the same day to check the settings and made one quick adjustment and it was ready to go. He could have easily told me to change this setting myself over the phone, but he made the effort to come out and fix it himself. Another bonus is that the company allows you to pay your invoice via their Ipad and emails you a receipt immediately.
I felt I got great service that made me confident they know their stuff, I’ll definitely be using them for future issues.

Absolutely a 5 star Company!
And now they have Electricians who know their trade, and are incredibly courteous, prompt and priced right.

HUGE thank you to Mercurio’s. A last minute hurry up request.
Commercial account in Tacoma. We needed someone onsite first thing the next morning to do an electrical and gas disconnect. We were under the gun big time with movers scheduled mid morning. Mercurio’s beat me to the location first thing in the morning and had a first class job complete before I got there !!
I wish they did more work in the North end. Mercurio’s would be my new primary gas, heating/​AC contractor. As it is they have all my business in the south end.
Thanks Mercurio’s !!

Our heat stopped working Sunday night, I called Mecurios Monday morning and their boiler repairman wasnt available until Tuesday afternoon. We have a one year old baby and our house is extremely cold so I took an extended lunch to meet the repairman. The appointment was scheduled for 12−4pm. Mecurios called me at 3pm to tell me their serviceman was on a «No Heat» call and could not get to us today and we would have to reschedule. I have no heat in my home for 2 days now, I took time off of work, and now I have to reschedule? I immediately called another company to schedule service and they were able to squeeze me in today. I will not use Mercurios in the future and would not recommend them to any friends/​family.