MultiCare West Tacoma Urgent Care

The staff was nice, but I set in the waiting room for over an hour and a half waiting because some other people came in with a more urgent matter. I guess mine wasn’t urgent enough. Don’t like the system but nice front desk staff. Will try another client next time.
I finally get called to see the doctor and they are extremely slow… I would consider myself patient but sitting here waiting 2 out of the 3 hours is a little much.

I’ve been here twice since moving to this area. The first time I literally stepped on a rusty nail and needed a tetanus shot. It took three hours. There was no one else in the waiting room.
This last time, Saturday, June 27, 2015, I came down with something suddenly Friday afternoon involving a fever and swollen pus covered tonsils (gross, right?). Thinking it was strep, I went in. This visit took maybe an hour and a half total. I’d say that was an improvement. The strep test came back negative so the doc sent a culture to a lab to rule out other bacterial infections. Someone was going to call me back today. I called them at 1:00 — no nurses are available to read me the results but one will call me back soon. I called again at 3:30 — same thing only now the answer is that someone «should call before we close at 8:30 tonight.»
Meanwhile, I still have a fever and still feel like sh**. Maybe I should just interpret this lack of urgency as a sign that this is a viral illness and make myself some more chicken noodle soup. Still, the lack of urgency is disconcerting. Think I’ll find myself a different walk in clinic. Any suggestions?

Where a told 1.5 hour wait turns into 4.
2 hours in waiting room. Another 2 one I got in the exam room.
Saw a doctor for 2 minutes who automatically diagnosed me with strep throat even though I hadn’t had a sore throat and wasn’t even coming in with that complaint. Big shock that after waiting an hour for my strep results they came back negative.
Eventually got put on some antibiotics for my actual issue and thankfully those helped so I didn’t have to come back. But it still pisses me off to see listed on my paperwork that my main symptom was a sore throat when I said I didn’t have one.
Only enforcing the serotype of doctors who don’t listen.

For an urgent care center, this place was great. Although they were extremely busy, they gave me an option of scheduling an appointment for the same day. I was able to rest a couple of hours, and then come back in for the appointment. The physician was very good. I was given the correct tests, and correct pain medication. I have been to 3 urgent care centers, and I would have to say this one was the most positive experience.

Fantastic staff, typically professional, kind and patient. I drive from federal way just to go to this location as it has a great setup for kids. Location had a pharmacy and bathrooms are set up for lab collections. Some locations don’t have facilities that accommodate lab collection, so this is a great find.

The first PA diagnosed me as an ear «infection» and put me on antibiotics and told me to expect improvement in 2 days. 4 days later I called the place to talk to a nurse and request different antibiotics, etc. 10 hours later she still hadn’t called so I just went back in. Unfortunately, I had to see Dr Nguyen who was the most robotic, uncompassionate dr on earth. He twice had to be told by me that he didn’t see me the prior visit. Just another dr that has no bedside manners and just wants your money. Told me that I actually had barotits and that the antibiotcs initially prescribed were just preventive, anyway. He then tried to leave without explaining what my condition actually is, treatment, prognosis, etc. like I said… robotic.

AWFUL! sat around waiting for 2 hours in the waiting room then another half hour in the examination room before I was seen, with a bunch of nurses chatting and shooting the breeze outside the door. Never had an experience like this at any other Multicare.

The staff at this Urgent Care clinic were getting ready to close for the day, but they still admitted me when I came to them with a cut that wouldn’t stop bleeding. They cleaned the laceration and stopped the bleeding. The staff was friendly, professional and speedy. I was treated and out the door in 45 minutes.

The only bad thing about this place is the wait which can be an hour or more at times. Otherwise for things that aren’t life-​threatening, but need to be taken care of, this is the place to go. I’ve gone here for minor sicknesses and bad cuts. Each time they completed the job without any hassles and for a price way less than an ER or a doctors visit.