Pearle Vision

All the people who work here are very professional and courteous. They did amazing work during the eye exam and the glasses fitting. A much better experience then what I had with a previous company. I will definitely go to this location in the future.

Dr Nguyen is the best eye doctor I’ve seen. My husband and I have seen her for 4 years now. She was the reason I got my eye lasix surgery done because I trust in her expertise and recommendations. She’s always very thorough when she does eye exams and takes time to talk to us. Highly recommended!

Great customer service and a good selection of prescription frames and expensive Maui Jim, Oakley, and Ray Ban sunglasses.

I’ve gone to the Eyekea optometrist inside Pearle Vision for the last couple years. The gals that work there — both the desk gal and Dr Nguyen — are so wonderful. Kind, knowledgeable and they explain what they are doing and asking and why, which I really appreciate. Keep up the great work!

Excellent eye exam and customer service by Dr Nguyen and her staff! She was very detailed thro the exam and explained the process as she went. Pearle Vision staff was very helpful and I am a happy patient and customer!

I was referred to eyekea vision center and pearle vision by a family member and was very impressed with the customer service by both departments. Dr Nguyen was detail orientated and Julie was extremely helpful in helping me pick out frames. Highly recommended and I will be scheduling my whole family to get their exams and glasses here!

I needed an eye exam and reading glasses. Friends and business associates recommended Pearle Vision in Tacoma. The experience was outstanding!!! Sokie took great pains in verifying my insurance coverage. Observing her interaction with other patients present or on the phone was awe inspiring. The exam was very thorough and I left with all my questions answered! Big kudos to the doctor’s side!
When it came to picking out my glasses the opticians explained the whole process, gave me options I would never have considered and left me with a much better understanding on how my vision works. What an education!!! I received a written quote and was explained the 30 day no risk guarantee. My glasses took a few days longer than promised. I was kept informed about the delay and they could not have been more apologetic! A friend had run into a similar situation and the folks at Pearle vision took great care of him, so I knew I would be in good hands as well. I definitely recommend Pearle Vision in Tacoma!!!

Made an appointment on Wednesday for a 2:00 pm appointment with the resident optometrist today. I show up and they have no record of it. Wow. Utter fail at basic business practices. I will never be back.

I came in for what I thought was a consult for Lasik eye surgery on Saturday the 28^th of Feb. Suki originally booked my appointment. I had said I wanted to receive a consult for Lasik. At this point she could have said we don’t provide that service here, which I didn’t know. Anyhow, went into the appointment and had my eyes dilated which I did not know that would happen either as I have not had an eye exam that required that before. Also if I would have known I would have brought a driver as I had driven there and driving back home was a little scary. Still waiting for Suki to call me back and let me know of a place that they would recommend me to go for Lasik eye surgery. Basically I got swindled for an eye exam. So now lucky me gets to start over finding a Lasik eye surgery place but now I have to pay for my exam as Pearl Vision already billed my insurance and I can only have exams done ever so often. I called Suki yesterday and asked her why she didn’t communicate with me better regarding what I wanted exactly and she said sorry she was confused and she thought that she could refer to place that they wouldn’t charge me a fee for exam. She called back and referred me to a place in Bellevue. I live in Tacoma and really don’t want to travel all the way up North. I told her this and she said she would call back with a place in Tacoma. I still have not heard back from her and basically have to start from scratch now. I think I will call my insurance and let them know of this to see if something can be done. Oh well live and learn! Never will I go back and anyone who brings up eye places for CONTACTS AND GLASSSES I will definitely be quick to tell them about my terrible experience at Pearl Vision.

Been going there for years but with just one experience with the receptionist Suki, I will never return. I was told that I would receive a call and hours later I still did not. Then when I called back, she told me that she would look up my information. Suki then said bye and hung up on me. After 20 minutes I called back to cancel my appointment and tell her that they have lost a patient that had been coming for years. All she had to say was «I am sorry. I didn’t know I hung up on you, I thought I put you on hold.» I guess she is ok with putting patients on hold for 20 minutes.

I love this location-​Ty and Kerri have been so helpful-​I ordered sunglasses and regular glasses and have had to come in a couple times for adjustments and new lenses-​helpful and friendly every single time it’s a pleasure to shop here. I was within the 30 day limit for new lenses on both of them and I wanted to upgrade and they did it with no problem. Love this place.

So I finally received my refund today which included a letter from the office. Basically the letter states that they assumed the insurance would catch the error and issue me a refund. It then goes on to state that since the insurance company did not, they are doing so… as if to sound like they’re doing me a favor. Ridiculous! My insurance company had to come after them in order to get me my money. The least they could’ve done was offer some sort of apology, but no, nothing at all… they try to blame the insurance company instead. Again… DO NOT GO HERE.

If I could give this place more stars I definately would. My gf Amanda stopped by this place to get a new pair of glasses and a years worth of contacts, I just went along to help her pick a nice pair. Kerry (the manager) was beyond wonderful! She is so friendly, funny and truly cares for her customers. This place has a very welcoming environment and attentive customer service. I actually ended up going back myself and got a pair of customized reading glasses. Kerry gave me many options that would be suitable for my individual needs. She was even my «fashion consultant» during the whole thing, she at times even handed me a few pairs that I usually wouldn’t pick up but she wanted me to have fun and step out of my comfort zone. I ended up choosing a nice pair of ray ban frames that sat on my bridge perfectly.
Overall I recommend this place to everyone! Ask for Kerry, you will not regret it. I cannot say enough good things about her. She will make your experience 20x better, just as she did for me. I will keep these guys as my go-​to place for sure!

I’ve ordered from this store on two separate occasions and have received great service both times from Julie. There is a wide selection of frames and they even have a 30 day satisfaction guarantee if you don’t like the glasses after receiving them. That’s a real relief for those of us who are picky about our eyewear! Another thing I like is that they offer a 40% military discount. The savings really adds up, especially since lenses are usually pretty expensive. All glasses come with lifetime adjustments which can be done at any Pearle location. After having two positive experiences, I definitely recommend Pearle for anyone in need of eyewear.

Truly Remarkable!
After years of fussing around with one pair of glasses after another and never being happy with my choices, I finally found my perfect glasses. Actually, the awesome staff at Pearle Vision found them for me. When these people say their primary concern is making their customers happy … they really mean it. Jacki and Julie are true professionals and have always gone way above and beyond what one would expect. Now with the addition of Kerry, the new manager, customer service at Tacoma’s Pearle Vision has reached a whole new level.

I got exactly what I needed from Pearle Vision, with wonderful customer service.
All I needed was an inexpensive pair of backup glasses, but the staff were patient in my search for the perfect pair of frames, and honest in helping me decide. Although they were just for backup, the staff weren’t pushy or indifferent to my decisions.
I got a scratch resistant lens package, but not the most expensive they offer. The price was much less than I’ve paid at other optometrists. I feel that I got a fair deal. I believe they’re also doing a 2 pair for 1 sale now; I would take advantage of that!
I got my glasses 6 business days after my order, along with a free case and free cleaning towels. I was also told I can bring them in any time for free adjustments.
Great folks here. I love my glasses!