Safelite AutoGlass

Tried to go through Safelite to get my windshield replaced. They have one number to call for setting up appointments for their whole operation company wide and its like dealing with creditors or pulling teeth trying to set an appointment. I mean what do you expect, your talking to a person who is at a call center who will never have to meet you face to face so I’m sure that’s how she justified her apathetic basic B attitude. I went to Genuine Auto Glass on S Tacoma Way, they got me in next business day and took care of me, I talked to a real person on the phone while setting the appointment and I shook that guy’s hand after paying the bill.
Customer service! Safelite. Figure it out!

Safelite charged me quite a bit more than the phone quote was; this is besides the «added necessities» such as disposal fees, etc. that only cropped up after the work was completed. I didn’t catch the overcharge until I got home and I really don’t want to expend the energy to get back my $ 30 – 40. Instead I’ll steer clear of them in the future and warn others: if you go here, there’s a chance you’ll get ripped off as I was.

I had my passenger window replaced in January. First the lock wouldn’t work on the door, so I had to bring it back in. Next, the window won’t roll up now. I hadn’t rolled it down since the sun came out, in the last month, and it now creaks and crackles and rolls up incredibly slowly or not at all. I called them to get it fixed, and they said they wouldn’t do it since it was the «regulator» and they had nothing to do with it. The lady I spoke to on the «recorded call» was rude, brusque and transferred me to someone who never answered and couldn’t leave a message. Needless to say their «Lifetime Warranty» is completely bogus. Will not go back and DEFINITELY don’t recommend this place to anyone.

Have used this company a number of times over the years, and have been a loyal customer. But if you have any kind of technology such as mobile start, rain sensing wipers, or anything else that attaches to the windshield, safelite doesn’t handle these very well. After getting my windshield replaced, they handed me the damaged stickers used for my mobile start system and said I’ll need to go through my dealership to get it fixed. Dealership fixed it and said safelite damaged it to such an extent that the whole system needed replaced. This actually wasn’t as costly as I thought it would be, less than $ 200. My real beef with safelite is how they treat you differently when you are trying to get reimbursed. Very cold and unsympathetic. They seemed like they didn’t care at all about how much of a pain this has all been for me and were completely unwilling to assist me with the relatively minor cost incurred at the dealership. If you have any type of new technology that attaches to the windshield, would recommend you go somewhere else to get a new windshield.

Sergey was prompt and did a great job servicing my needs while on my lunch break. I appreciated the vacuuming of my vehicle and the complimentary glass cleaner!

They were awesome! Super friendly staff, quick efficient processing and one of the gentlemen even stayed late because I lost track of time at work, and couldn’t get there until after they closed. The complimentary glass cleaner was the cherry on top! I would recommend this location to anyone. They made a bad experience like a cracked windshield much better — I didn’t think that was possible. All in all I must’ve spent 10 minutes in the store so I appreciated that too.

They did an amazing job fixing our windshield and were very professional and helpful. They helped us out by taking us an hr before our scheduled appointment and had plenty of things to keep our 3 year old entertained. We would definitely recommend this place to all of our friends.

Guy who replaced my windshield today did a beautiful job. Everyone was all smiles and super courteous. I knew my windshield would be a challenge as it had been really messed up for a long time. I always expect the worst like they won’t have the right glass, won’t have the right tools. I was wrong to think that! I know I made the right choice today after watching my windshield replaced by a true professional. Thank you guys

Excellent customer service, they replaced my windshield quickly and I was able to watch as it was done. They vacuumed out my car, wiped down the windows, and gave me a complimentary can of glass cleaner. The staff was friendly, easy to communicate with, very accommodating, etc., not only with me but with other customers that I watched come and go. If my vehicle ever needs repairs again I will definitely go back to them.

The service was great. The waiting area is kept cleaned, coffee, water and snacks for waiting customers. I have used this company before but had them come to my house to fix my windshield, I decided to take it in and save me some money. Hopefully I don’t need there service anytime soon, but when I do I will return there. Thanks again.

I checked out quite a few places before replacing my windshield, and safelite gave me an actual ‘quote’ rather than telling me I’d get a discount or a percentage off without giving me a total price. I appreciated that. Not only was the service excellent and fast, but super professional. I never was ‘upsold’ or told I had to replace something. They did the work, gave me some tips and window cleaner and I was on my way. I usually don’t give 5 stars, but these guys get it for their waiting area. It’s has the basics: TV, magazines, kiddie toys. It’s also super clean and they have a snack center for you and your kids. A Keurig machine, sodas, water, pastries, cookies. It’s a little thing, but makes the wait far more enjoyable.

Brandin is awesome. Took care of my rear window in my mustang and treated me with excellent customer service. The office guy gave me a better deal by not using my insurance which the cash price saved over $ 150. These guys rock!!!

I took my minivan in to have the back glass replaced after making an appointment online. The technician was ready to do the repair right away, even though I arrived early. The job was finished well within the time they said it would take, as well.
Overall, it appears they did a good job, and I’m satisfied. There were no surprises nor any «upselling» either, which was a relief. I recommend this business to anyone who needs their auto glass repaired or replaced.

First they priced matched and further beat competition, ran into rust and for no additional charge they corrected the problem so they could get the glass in correctly. Plus cleaned all my windows and inside of my truck which was filthy when I brought it in. Super nice all around as well. Very satisfied.

I was very pleased with the costumer service I received when I went in and talked to them the gentleman was very nice and understanding & the morning I dropped off my car she was so nice to me! I called to let them know I was running late and I was on my way! I miss read my appointment time & she was so nice about it.
It was so nice to walk in and be treated with respect.
I called around to other stores and they were rude to me!!!
Safelite is by far the best service I’ve had!
I’ve been recommending my coworkers, family & friends to this location!

I made an appointment online for my mother to take her car for a windshield replacement. When booking online I could see exactly how much it was going to cost which was very important to me (and it was very affordable). They took care of her and took my credit card payment by phone. Very convenient and they did a nice job.

My insurance set up an appointment with them in the shop. I received a very professional service less than an hour plus they also vacuumed inside. They did an excellent job, I would come back at anytime to get my windows fixed.

Wow, what can I say? I haven’t had good old fashioned customer service like this in years! I went to the onsite location and they replaced my windshield in 45 minutes. They vacuumed my car, washed all the windows in and out, and even installed a rain guard around the windshield (an upgrade from what I had before). Really, really great place. I commute often and I have had my share of windshield repairs and replacements. This place takes the cake. They are the bees knees, top drawer! Bravo!

What a great crew here!
I came in to get my brother and sister-​in-​laws car window replaced on the drivers side that someone decided to smash in.
The appointment was at 9am and I left before 10am. On top of that, the interior was completely vacuumed and all the windows, inside and out were sparkling clean.
Fast, tidy, and everyone that helped me was super friendly.
I hope this incidence doesn’t happen again, but in the case that it does, I know here

Living the Pacific Northwest it seems like I get a cracked windshield every 12 – 18 months. I have had one side window replaced in the Safelite store and that experience was great, they had the right glass in stock and it was installed and the broken glass vacuumed up. Sadly, their mobile service hasn’t been so good. My last windshield replacement was done at my house. The tech wasn’t able to reattach my rear view mirror to the mounting plate for some reason… he said he wasn’t familiar with the Subaru mirrors (this is Washington State, Subarus aren’t exactly rare…). I had to bring the car to the dealer and order a new mounting kit since he broke my mount. Awesome. To top it off, he stained the headliner with black grease/​sealant and damaged the dash when he pried off some trim pieces.
For nearly $ 400 I would have expected a more professional experience rather than being treated to a damaged dash and getting to drive around without a rear view mirror for a week. Next time I’ll look elsewhere for my auto glass needs.