Seattle Lighting

They were very helpfull. The items wouldn’t work and I went back for a exchange. Again helpfull. New ones had to be ordered and I got a prompt phone call when they said they would be in.

After trying other stores, I went to Seattle Lighting looking for a ceiling fan with a light. They had a nice selection, and I quickly found one that would work. I asked the lady behind the counter for help. She immediately stopped what she was doing, took the information for my order, and five minutes later I was done. Wham, bam. What’s not to like?

Do you want to be totally ignored even while standing right in front on the front counter? Do you want to be told tsk, tsk, that fixture is out of stock, back ordered or in our Seattle warehouse? If you like to be treated like you are doing these sales people a favor by shopping there, then by all means shop in the Tacoma Seattle Lighting. Terrible, rude, awful, very bad customer service.

Wow! I am impressed…
Unlike the other reviewer on this site, I have no need to have a forced greeting when I walk through the door. I am fully capable of browsing on my own. This is a store where a customer’s experience is based solely on their own personal preferences. If you need help figuring this out then you need more than a sales person to say «hi» to you.
Steve and I were in this establishment in the early afternoon on 1−5−14 after spending ALL weekend searching for table lamps for the master bedroom. We were allowed to browse unpressured and unmolested.
… It was a nice change from the high pressure at the generic big box stores: lowes, home depot, ikea, and the like where there were unhelpful, brainless employees, showing cookie cutter pieces of crap, or pushy sales people that insisted that we order from there store’s website without showing us so much as even an example of the quality we might be purchasing.
That being said, after browsing for a while through a very large selection of lighting (even gathering ideas for future projects) we found two different lamps that we really loved. At that point the sales person seemed happy to help and was extremely informative. Not to mention very VERY patient while we decided on which lamp to buy. Which did take a while, I am embarrassed to admit.
I will probably always return to this store for my lighting needs.
That is the lesson I learned this weekend… It is probably not wise to shop at a big box store as they are so generic in every aspect.
When you need lighting… Go to a lighting store.
When you need flooring… Go to a flooring store.
… etc etc etc.
After all would you buy shoes at Safeway?

Wow, 3 employes at the front desk when I walked in (Monday morning 8÷19÷13 at 915am), Not a single person looked over at me, or even said hello. That’s the first time I have ever walked into a store and not been greeted. I walked around for about another 5 minutes, browsing for floor lamps. Not a single word of assistance from the employees. I will never come back to this store.

I had the opportunity to shop at Seattle Lighting 2 days ago. Brandon was such a gentleman. He directed me to the area that I needed to make my decisions. He gave me time and lots of space to make my final decisions without pressure. He volunteered to look on-​line as well as in catalogs to make sure I had just the right syle, design, and color for my final purchase. I couldn’t have done this shopping elsewhere. When you are looking for inside and outside lighting, wouldn’t you shop at the business that specializes in such? The showroom is spectacular — so inviting! Thanks Seattle Lighting Staff for making my decision making a breeze!
Melissa J.
Spanaway, WA