Sephora

Will never go back to this store Salesclerk totally ignored me, not once did she ask if I need help. Well her loss. I was going to buy a few items but instead I left empty handed.

I took one of their make-​up classes on brows and shadow. I had a great time at the class and learned a lot. They broke down the techniques step by step and made it very easy to learn. The coaches that were present at the time of the class gave great feedback on my technique so that I could get the look I wanted and showed the products that were used. At the end of the class there wasn’t pressure to buy anything which I liked. I highly recommend the classes.
Once we were finished with the class I received help with building my wish list and knew I could come back and purchase what I need when I wanted.

It has been well over a year since I last visited this location. I normally purchase my makeup online because I don’t care for pushy salesmen. I dropped in yesterday because my cousin and I happen to be in the area and I figured I could test some scents out.
We walk in. wasn’t overly crowded. There were a ton of employees working but we weren’t greeted by a single one. We did our thing and saw some foundations we wanted samples of. We saw employees wandering around earlier so we thought it would be easy to get someone to help us. We look around and couldn’t find a single employee. where did they all go?! We continue scanning and see over 5 behind the register with only 2 ringing customers up. That should never be allowed – terrible allocation of employees! And the ones on the floor were trying extremely hard not to look at anyone they weren’t already helping for fear of being asked for help I’m guessing. Being able to multitask should be a prerequisite for working here.
Minutes later, we hunt Davee down! She is hands down the best Sephora employee I have ever encountered! Seriously. So sweet! And so kind! She did not try to push any products on us. Most employees would give someone who was asking for samples no time of day. Davee treated us with the utmost care. She told us about her nail color and even recommended other colors. Bubble Bath by O.P.I, which I tried and LOVED! If you’re reading this Davee – THANK YOU!
This location is really only deserving of 1-​stars but I’m giving it 3because we had such a good experience with Davee.

STAY AWAY FROM THIS LOCATION, unless you know EXACTLY what you need and do not need any assistance from associates. Never going to this store again. Facial care staff have no idea what she’s doing. I asked for a sample for facial exfoliating mask (kind of like mud mask) for my mom as my moms birthday is coming up, and I told her numerous times she has enough moisturizer and she tried to give me sample for moisturizer… plus she told me she can only give out two samples!!! Excuse me??? How am I suppose to know with just two samples if those will work for my mom!!! When I went to South Center with my friend they gave my friend more than 8 samples for facial mask and Tacoma they have limit of 2? You gotta be kidding me, I’m not trying to get free stuff I’m trying to see what will work and once I figure it out I will come and buy numerous products… mind you I also bought $ 98 worth of products that day too. Oh! And the facial care lady never even printed out directions or product information like the one in South Center. Horrible!!!

This is the worst store I’ve ever been in. Not one store associate was helpful. The entire staff was literally in the corner of the store chatting and singing like it was a Friday night at the corner dive bar. I had to flag down a supervisor. Unprofessional, un-​helpful and a joke. I’ve been treated better by Walmart greeters.

What made me finally come in and write a review is the negative experience I recently had while doing a return. I shop here often and yesterday made my FIRST return of an unopen, unused item WITH a receipt, yet the front counter treated me as if I had stolen it and went from smiles when they thought I was making a purchase to a frown when I stated I had a return. I will not be returning to this store EVER again, my business will go to the surrounding sephora’s instead.
The product brands sephora carries are great, but the MUA’s are subpar. They pretend to know what they are doing and many, if not all lack skill. My friend went in to try out the anastasia dip brow and the woman caked on the gel. I had to show my friend how to do a more ombré effect, darkening the tail with a lighter front brow when we left sephora. I have no professional make up exeperience by the way so why is it that I’m doing a better job than their make up artists? I had a similar experience when I was asking for a foundation that suited my skin tone — i have yellow undertones and the girl picks one with a red under tone? If you want to cut down on returns, you should really have MUA’s that know what they are doing. The lighting isn’t the greatest either for a beauty store with people trying to find matching shades. I almost think they do that on purpose.
Word to the wise. treat all customers the same whether they are making a purchase or returning a product.

Went their today and Jessie was the most personable helpful worker. He really took the time to help me learn how to contour and he had me leaving their looking drop dead gorgeous. I even went out of my way to find his manager. Way to go Jessie! I will be back to you.

So, the first time I went into this location, it was my first trip ever into a Sephora. I was replacing my entire make up collection, and desperately needed assistance on all their choices (and their wide selection is the only reason they got more than one star). I waited and waited, and was ignored by the associate that was standing up by the entrance, socializing. Finally, my wife went and asked her for help. She made me feel like I was a huge inconvenience, and made me very uncomfortable. I told her I needed help choosing some options for full coverage foundation. She took me over to one brand, and tested it and said that was as close of a color match I would be able to get (due to my extremely fair complexion).I asked for a sample so I could test it out for a full day, and she acted as if I was just wanting free stuff. Awful first experience! I gave it a few weeks and decided to return. I was again ignored. I finally got some help, and she kept trying to leave, saying someone else was going to help me. (She may have been new, I’m really not sure) Finally she ended up doing the color match thing they have, and that went well. I then asked for full coverage options. I was given a couple options and requested 3 samples… None of them are full coverage, and one is actually a tinted moisturizer. I went in looking to replace about $ 250 worth of make up, and now I will certainly be going elsewhere! I really hope all locations are not like this one!

I went to this store and I needed help finding a product. I saw a girl consultant and I asked her for help she said she would be with me as soon as she is done helping a customer. No biggie. But then after like 10 – 12 minutes waiting, I see her again, not helping any customers. She looks right at me and then then looked away and walked to the perfume section! I was already disappointed by the lack of customer service skills a guy consultant had and so I just put back the stuff I was going to buy and walked out. Never going to that store ever again.

This is one of the nicest Sephoras in Western Washington. The sales associates here greet you immediately when you walk in, and are happy to give you as many samples as you want.
They also have way more hair products here than at the one in Tukwila and U-​Village.
The products here always are in order, and the testers do not look gross and mangled like at some of the other Sephoras.
I had a return and lost the receipt, but instead of giving me a hard time and flat out rejecting my return, the assistant manager called the corporate Sephora to ask for the cost as the product wasn’t carried at the Tacoma store. She then processed the return and gave me a gift card to use.

Parking is really easy at this one, since it’s in Tacoma Mall.

I love this store! It’s too pricey to buy all my makeup here though.
All the sales associates were super helpful. It was slow when I was shopping so I got help from like 3 different people. They made me feel special… Lol

I Love this place! Very energetic and excellent customer service. They are always busy but find time to assist me with my needs.

I was walking through the mall today and noticed a guy with eyeliner on. I told him i was sorry for staring, but his eyeliner looked AWESOME! He was outside the store leaving work apparently. He said oh come inside, i will show you what I’m wearing. He took the time to even show me how it’s used. Great guy!!! I wish i had his name. I will find him next time.

Five stars for Cecile. If you need to book studio time, look for her. She is a veteran in the industry and a huge boon to this location.
While many of the associates are knowledgeable at Sephora, it’s a Russian Roulette type situation. I brought a bag of my foundations with me in case the person doing my makeup wasn’t good at color matching. Fortunately, I didn’t have to worry. Cecile sold me on a bunch of great retro-​colour make-​up that I’ve been dreaming of for quite some time. No one’s ever gotten it so right before.
Not as big as some locations, but they have all the basics… where does the smaller size show? Newer lines or products are slower to come in. For instance, on my last visit they didn’t have a full range of OCC (Obsessive Compulsive Cosmetic) items…
I don’t find all the staff uniformly expert for make-​up application or tips, but everyone is friendly and welcoming. Don’t forget to sign up for your Very Important Beauty-​insider card!

Every time I go there I find exactly what I need, sometimes I go in to just look at all the pretty things I don’t want to spend money on. Either way, I’m always greeted sooner or later by the staff and help is offered in case I need it. Most times I don’t need help, they have testers and plenty of mirrors around so I can try on products myself without the assistance of the sales people, I prefer it that way.
Today I bought Urban Decay’s naked foundation. It is so nice, worth the $ 39 or so I keep telling myself.

Once again, I got pulled into shopping in a mall with my friend and as soon as we got into the mall she made a B-​line right to Sephora. I’ll never understand why people want to spend $$ to buy make up but I guess people have been doing it for ages and to each his or her own.
So the general set up is just rows of seemingly endless makeup and cleansing products and colognes and cremes and brushes separated by makeup stations where some of the workers help to apply the latest and greatest on your face. We went on a Sunday afternoon and surprisingly it was like busy in spurts. It felt like it was elbow to elbow for a minute. All the mirrors were taken up by one to three people trying to put on as much «free» makeup as possible and then scatter like ants. I was also surprised by the amount of guys in there getting their makeup done or cramming palette after palette of make up on and leaving without paying for anything.
Also lord help the one makeup artist on the floor trying to balance consulations and mixing samples and answering questions. Tell me why there were like 5 people on the register and there was only like 3 registers? Get out on the floor and help people. My friend, who seriously needed help finding the right color and collection to use had to wait until the one girl on the floor, who was very busy but looked like she was calmly and gently inhaling and exhaling the tide of customers rushing in an out, was done helping a guy with his brows.
Everyone just putting make up on without using the proper applicators or their fingers, which I think is highly unsanitary and somewhat gross. One girl nearby took a lipstick right off the shelf, already uncapped mind you, and put it on. The lipstick looked like it was melty and had lip crusties on it before, and then she goes and basically puts it on like she’s sucking on a popsicle. Get it together… please.
Also, there was an odd smell, not quite perfume, not quite B. O, not quite Bath and Body Works.
Anyway with everyone hogging the mirrors trying to make them beautiful but possibly making themself look worse than when they came in, this place seems like not a place for serious beauty gurus. It’s pricey but that’s the price people will pay for just the hope.

Natalya did my makeup for a formal event and she did an AMAZING job. I was so thrilled with it. If it wasn’t for her, I would not have given this store higher than a 2 star. Other than Natalya, I found their customer service very poor that day. I honestly think the men and women that work than can learn a lot from her — she engages every customer that walked in, even when she was doing my makeup. She was awesome.

This is a really good Sephora. Ok, they are all basically the same — but, the staff here was far better than I’m used to encountering.
So…I was in need of a lipstick but I’m super, super, super picky. I told the friendly staffer that I wanted something that was a similar tone to my natural color, mostly matte and nothing that screamed «I AM WEARING LIPSTICK Y’ALL». Basically, I am insane as the whole point of lipstick is to look like you’re wearing it but I digress…
Super Staffer found me a Dior lipstick that is MAGIC — for real! It looks like an awful, Barbie-​doll pink Walgreens color — but when you apply, it has magical color changing properties to enhance your natural lip color. I am serious — SCIENCE, bitches!
Anyway, my new magical lipstick is fabulous — thanks Sephora!

OMG! I cannot believe that I’ve been to Sephora a million times (okay, maybe not exactly that many), and never checked in, or reviewed it! Well, it’s high time I do, because I have nothing but love for this store.
You can make appointment for a makeup artist to spend an hour doing your makeup w/​a $ 50 purchase. Or you can do an express appointment (like for me, I only wanted to learn how to put fake eyelashes on — it’s still a work in progress). I didn’t know this before! Usually, they’ll do your make up if it’s slow in the store for no charge, but since I went on the weekend of «homecoming» for a lot of high schools, there were tons of teenagers getting their makeup done for that night and I had to wait a bit. But not too long. I ended up finding a new product that I like also. The staff there knows a lot of about each product line, so if you ask them a question, mostly likely someone in the store has tried it out already, and can give you a review or a recommendation.
I guess I spend a lot there, since I’m in their VIB program, but you get points an you can save them for bigger gifts set. Some of them are not bad at all.
Great store, even though I suck at putting on makeup… But I learn more every time I go and ask questions. And no one there is ever rude to me.

If you’re strictly coming to this Sephora and not walk around the mall, make sure to park over where Forever21 is.
I really like the staff that works at this Sephora. They’re informative and knowledgeable and really nice. They seem to REALLY want to help you. Store is always clean and organized.