U-Haul at 12th & L

The employees at this location are so wonderful and helpful and have a great attitude. We were renting a motorcycle trailer and found out we didn’t have the correct wiring harness hookups for it and their location didn’t have any. Instead of turning us away Wesley took the extra time and helped us find another location that did. We went and picked up the harness and came back to rent our trailer from them. A+ service to what could have been a very frustrating situation.

I reserved an 8′ pickup online to run an errand and was delighted that I was able to get one day of; now I understand why. Dude was nice enough when I picked it up, but when I returned the truck he tells me it has 80 miles on it. I didn’t think that sounded right for driving to a couple spots in Tacoma and I said as much and he feeds me some garbage anecdote about how you can «lose track of time behind the wheel.» I commute from Tacoma to Seattle 5 days a week; I know how far 80 miles is. Considering I had the rental for less than four hours and hadn’t taken it on the freeway, I would have had to be sitting in that truck a loooooong time (averaging 30 mph on city streets). Sure enough I went home and Google mapped my exact route: and I’d only gone 18 miles. I knew I’d forgotten to check the actual mileage on the odometer when I checked it out, so shame on me this time. The truck was fine but watch that you don’t get hustled too!
EDIT: One of the folks here looked into the issue and refunded me the difference and gave me a call. Mistakes happen; I appreciate their initiative. That being said, don’t forget to double-​check all your readings before you leave the lot!

I was having a Really crappy day, trying to move while simultaneously dealing with graduation hype and chaos and these guys made the process smooth and painless. As a young woman making the trip in her own, I was nervous about the whole process, but the employees here dealt with my sour attitude with humor and kindness, answering all of my questions without making me feel dumb. Even though it has been a couple months, I still just wanted to spread the word about the good people who work here, so thanks. :-).

This review is specifically about my experience with U-​Box. We have used U-​Haul in the past (truck rentals) and had good experiences, and so when it came time to move across the country we decided to try their U-​Boxes. Unfortunately we did not know that the Tacoma location is the busiest location in the U.S. and they can’t keep up with the amount of business they are taking on. After I paid for this service I found out they have no tracking system… You are left wondering where your boxes are until they call or email you (which could be days, or in our case weeks.) Because they are so crazy busy at this location we had a difficult time getting help and a lot of mistakes were made –our shipping date was entered in their system wrong, we were overcharged, our boxes wouldn’t latch so we had to fix the hardware ourselves, no orange rain covers, and our requested drop off date had to be changed because they didn’t have enough drivers. After many phone calls they did help us resolve our issues. But we didn’t get our boxes for 2 weeks after we had moved into our new house. Not convienent and had I known they are that busy I would have gone with another company. If you have to ship in or out of the Tacoma location, make sure to ask about shipping times BEFORE you pack your boxes, and what their process is. They will not guarantee any delivery date. Expect delays. The U-​Box side of U-​Haul is new and they haven’t worked out the kinks. Hopefully they will because its a great idea if they can staff they way they need to in order to keep things running smoothly.

I had a very good experience here. I made my reservation online — very easy. I was a bit late to pick it up and actually got a call to see if I still needed my truck. I showed up and the place was swamped, and there had been an employee snafu with locking the keys in a truck, but the gentleman who was taking care of customers was still patient and courteous. He told me later that 90% of his customers are distraught and upset about their reasons for moving (death, divorce, foreclosure etc.), and he tries to take this into account. I found this to be very compassionate.
Also, I neglected to check the fuel level in my walk around, and didn’t note it was a bit lower than was stated. I refilled it to the same spot, and this came up when I returned the truck. However, when I explained, they understood and didn’t charge me extra for not putting enough gas in. I was very grateful for their lenience with me, as it was really my mistake for not checking in the first place. I would definitely use them again and recommend this location.

Absolutely trouble free, in and out very fast! Showed up at my reservation time and they immediately brought the truck I requested around. Did a quick walk around and verified the gas was full and away I went. I rented a 10′ truck for 4 hours, round trip was 25 miles and it cost me a grand total of $ 47.
Some tips:
1. Make the reservation online at U Haul’s web site, it worked perfectly and no talking to humans needed.
2. When making the reservation it says in large bold letters that your auto insurance will more than likely not cover damage to the rental. So they want to sell you their insurance which was either $ 14 or $ 28 depending on the coverage. A quick call to my State Farm agent and I found out my comprehensive coverage absolutely covers the rental. Saved the money!

OK, so who knew you would see excellent customer service at U-​Haul. Not talking excellent for U-​Haul, we’re talking EXCELLENT for anywhere as in topnotch. Called looking for specific moving item and Steve the manager was very helpful. In person, he was already assiting two customers and one was questioning the charges and starting to get agitated. Steve was extremely patient & professional and very calmly answered and addressed her concerns. She walked away happy. The service witnessed is the type every business should aspire to have. Now if only retailers could provide service like that…