USTravel

Our last experience with a Globus Travel Agent was great. She advised us and set up our tours, checked with us to be sure all was going well and made the trip exciting and fun.
Times have changed. Today we went into «ustravel» and — well never again. They were a suggested Travel Agent by Globus but guess what — they don’t even have Globus books and instead recommended two other tour plans. Globus — are you hearing that?
Every question we asked was greeted by — «I don’t work out of this office and are just filling in». Question is why are you filling in — shouldn’t someone who knows travel be filling in — supposedly she came from a different office but apparently they don’t get customers.
Even trying to get catalogs — she first hands us last year catalogs. When I pointed that out guess what her answer was? After her disclaimer she said to just choose a tour in that book and then she could check if they have it this year — ahhhh why not get this years catalogs.
Any specific questions about tours and she would just read the book to us — I guess she thought people that came to this office couldn’t read — and if she is a representative of Fox Travel customers {whose name is on the office} who come back to this service — she may be correct.
It was obvious she just wanted to return to her office — where again — they apparently don’t have to deal with the public. There was another lady in the office that spent her time on the phone. Anyone else thinks — perhaps they should change jobs and the lady who apparently worked at this office should have helped — nah — that might have kept customers.
Anyway there are travel agents who do a great job and care — just not at «ustravel». I am thinking the name means us {referring to the company) travel and so I would suggest they «hit the road and don’t come back no more no more» — remember that song.