Vance Philip MD

I’ve been seeing Dr. Vance along with other family members for over 20 years. He is an awesome doctor and I can’t say enough great things about him. He and the staff have always been professional and helpful.

I am so disappointed on how my experience ended up with this office, because it started out so well! I saw the ARNP here because the doctor was booked out weeks, which was totally fine. She was great the first appointment. The second appointment was okay – although you could tell she didn’t remember who I was or why I was coming in (even though it was at her direction). I went back a couple times, the last time being at the end of october, and it was always okay.
It wasn’t until the beginning of November, when I tore my meniscus and needed to get in (even for just 5 minutes) so that she could give me a referral that it started to go downhill. Her office staff refused to fit me in, and then was so incredibly rude on the phone. The woman was sarcastic on the phone, and when I told her she was coming off that way, her response was, «Well I’ll be sure to ask the woman right next to me if she thinks the same way.» I took their earliest available appointment (days away – while I couldn’t even walk) and that was that.
She called me back later that day and pretty much accused me of lying about going to urgent care the night before, until I offered to send her my paperwork. So I faxed that in, and with it, a note that I would no longer be going to their office due to the interaction with the front office staff.
I never received a bill that month (I always pay as soon as I get them, or at the office – whichever is first), and then this month I received a bill for coinsurance ($ 9.00) and a $ 2.00 late fee threatening to send me to collections. If that isn’t retaliatory, I’m not sure what is.
Good riddance! I hope Dr. Vance has a discussion with his office staff after reading all these reviews. It was reassuring to know I wasn’t the only one with this horrible experience!

This review is for the Nurse Practitioner, Deb Berger, that works with Dr. Philip. My husband saw Dr. Philip last year for depression, and he liked him. We got him in for an appointment today as he is having really bad anxiety that is leading to suicidal thoughts. He had the worst experience with Deb Berger today. She basically told him that he was helpless, waisted her time, and that he should be admitted to the hospital. He laid out his feelings to her in desperate need of help, and she did everything but help him. The least she could have done was refer him to a psychiatrist, but instead she could have very well pushed him closer to suicide. It takes a lot for him to discuss his feelings and seek help, and this is what he got when he finally does it. We will never ever be going back to this office because of her. People in the medical field are supposed to be considerate and sympathetic, she was absolutely awful!!!

Fantastic Doctor. Very knowledgable and helpful. Not sure what all the hub bub is about with the other reviews as it appears they actually never saw the doctor but that’s their loss. Dr. Vance is great at listening to me when I have a medical issue.
I’d tell the 1 star folks to look at zocdoc. 229 reviews and 4.9 stars

I just had a very bad experience with the front reception at this office and thought «should I put this on Unilocal… people don’t comment on doctors offices on Unilocal do they?» Well they do and apparently I am not the only one that has this issue with this office staff.
I first called to see if the Doc was accepting new people– the woman (in a not very nice way) said he was but only if our insurance was through my work… hmmm…sounds like profiling no?
I then proceeded to tell her my insurance was through my work and she then ordered me (again, not very friendly) to call my insurance first to make sure Dr. Vance was on my insurance list — never has a doctors office reception asked ME to do THEIR job.
But fine… I did it. Called back and got another, equally unfriendly woman, who said I could not make a physical exam but rather had to jump through all these other appointments (ca-​ching) first before I could take my yearly physical.
I finally just wished her a happy day and will go to another doctor. What a shame that people trying to see a doctor are put through such a bad experience.

Rude? I’m not sure how it’s even possible to be rude at a doctors office. Anyways, this place is awesome. So easy to work with and I’m always in and out in a very timely manner. Both DR. Vance and NPC Berger have a relaxed attitude that helps you forget where you are. It feels very casual at least to me. Staff is also awesome and very easy on the eyes, if you get my drift…5 STARS.

Rude. Caustic. Toxic. Profoundly discourteous. I cannot comment on the doctor himself as we could not get past the extremely surly and very angry office staff. But if he is willing to allow such ladies to represent his office, I cannot have very high expectations. We cannot fathom why they feel compelled to verbally attack their patients or what it is that sets them off, but its very strange and surreal. You would honestly probably be better off going to a «doc in the box» or just dying of your ailments. At least you would not be subjected to their abuse. Good luck.

Very rude. They lose their patient prescription records and then accuse the patient of lying about taking their medication! I have never talked to two people so obviously consumed with their own inaptitude as these two callous lost souls. I should be impressed that they are even able to comprehend their opposable thumbs long enough to operate a receiver, but the joke’s over when these two open their mouths and the floodgates of verbal diahrea ruin your day.