VUE25 Apartments

While in the process of relocating to Tacoma from Los Angeles, I visited over 20 apartment buildings. Vue25 had every single thing on my check list and surpassed every other «luxury mid-​rise» building BY FAR. The building is exactly how it is advertised as. It is smoke free, clean, new and has beautiful, spacious units! As I was about to give up in my search for the perfect apartment, I was referred to Vue25 by another building downtown. I made my way over there just before closing and Tiffany gave me such a wonderful tour! I explained to her that I would be working from home so she took me to the 1bed+den apartment first. I LOVED it! Finally an apartment with stainless steel appliances and full size washer AND dryer IN UNIT! I asked her «Where do I sign!!!» She said…“But wait! There’s more!!“
She took me to the 5^th floor, in their large 1 bedroom. My jaw dropped. The view is INCREDIBLE (The picture I posted doesn’t even do it justice!). The bay, all of downtown, Tacoma Dome AND Mt. Rainier? Don’t mind if I do! I fell in love with my new apartment right on the spot.
Tiffany walked me through the VERY easy online process and the next time I was in town, I signed my lease! Tiffany and Rachel were both incredibly helpful and willing to make appointments around my weird schedule since I was still in CA most of the time at that point.
I chose my paint color for my accent walls, and I even asked if I could get more shelving put into the closet. Everything was PERFECT! DONE! Oh! Aaaaannnnddd… the deposit is SO CHEAP!
Let’s talk amenities. The gym is not too shabby! It doesn’t get too crowded so I’ve never had to wait to use any of the machines or treadmills or anything. Also, there is a vending machine in there incase you forgot your water which is nice! The resident lounge is KILLER. There are computers and printers that you are welcome to use (since I work from home. this has certainly helped me! I don’t have to buy a printer!). Also there is a pool table, a big TV, a kitchen and you can rent it out at no charge! There is a cool little movie theatre! I haven’t used it, but I have seen families and friends watching movies in there pretty regularly!
Time for the Staff. one word. AWESOME. Rachel and Tiffany are the bestest building managers I have ever had! They are super easy to talk to and incredibly lively and friendly. Never in a bad mood and always resident oriented! Also, there is a great package pick up system! (Amazon Prime member over here… so I am in there a lot haha). It can get pretty busy in there, but the ladies are ALWAYS willing to make time to hear you out! If you ever have any work orders, or issues, they are always taken care of right away! The maintenance staff is super chill too! Very easy to schedule things with if needed! Light bulb out in the hallway? Just let them know and it’s basically fixed already haha.
Negatives. I don’t have a balcony to enjoy my view. But, I have noticed a lot of buildings like this don’t have balconies so I think it’s more of an area thing and not just a building thing haha. Not to mention… there are courtyards with BBQs… with almost the exact same view, so it’s easy to satisfy my urge to relax outside! The only other one is that although this is a very pet friendly building, (big plus for me!) I am not allowed to get a mini pig haha. I don’t think they would allow that in any building, I heard something about them being considered «livestock» so I think there is a law preventing it, but still a bummer.
Overall…freakin LOVE this place! Again, Rachel and Tiffany are the best managers I have ever dealt with!

I referred a friend here since I had such an amazing living experience and they did move in in June! They’ve had a great experience and have thanked me numerous times for referring them! They did look at other places too and were less than impressed with many of the people they met that showed them around and were supposed to be helping them to find their new home! Their experience here was different from the moment they walked in the door as the girls in the office were friendly and inviting. This was the same experience I had every time I went to the office for a package, to pay rent, to ask for a repair or for anything.
They will hopefully write a review also soon but I wanted to share my update in the meantime!

I have just moved out of Vue25 after living there a year. I have to say that I had a positive experience. I liked my simple unit. It was clean, modern and enjoyable. My floor and neighbors were quiet and kind. There was a time when the microwave had a short. It happened on the day when I had the flu. I went to the front office and asked if maintenance could take a quick look at it, but not to take too long because I was sick. I thought it might take a couple of days to replace the microwave; but when I returned from the clinic, it was completely fixed! I had a couple of maintenance issues, all of which were taken care of same day, and early. I have never encountered this in any apartment complex! Tiffany and Rachel are kind and helpful, and are quick to answer any questions. I also like that they have purchased more rolling carts, like Thea’s. Yes, the elevators are rather slow, and can be a little bit cumbersome when people are moving; however, I did not find it too burdensome to wait a few more minutes for the other elevator. I did find it rather cumbersome that the office is usually locked during lunch hours during the week. I may have a package, or need to ask questions, or something, and I usually have to work before the office is opened and after it is closed. 12 – 12:30 is my only time to stop by. Yes, Vue25 is located on Hilltop, and theft can be encountered. I think the complex tries it’s best to keep these things from happening. Overall, I had a very positive experience, and I would have continued my lease if I had not bought a house. I will miss my neighbors and all the cute dogs and parents I met in this little community! I have not yet received information concerning my deposit or cleaning bill. I will have to update upon full completion of move out.

I’ve been here about 19 months and have experienced two management teams, the current one being ConAm.
The first 6 months I was here one of the two elevators was out of order because the old management team was too cheap to fix it. In addition, a hot water pipe burst in my wall causing extensive damage to the apartment below me (and to mine). There have been numerous thefts, including mail. My $ 700 Trek bike was stolen right off of the wall and it was locked with a ½″ shank commercial lock, bolted to the wall. This is supposed to be a secure building but it’s really not (as you can see from the thefts). This is not a low crime neighborhood. You are on the edge of Hilltop and should expect that you are living in the ‘hood. You can read other reviews for their experience with crime. I do walk to work downtown almost everyday and I don’t feel threatened by anyone. However my roommate who is supermodel hot gets rude comments when she walks to the train station, but she hasn’t had to mace anyone yet. One thing about this and every apt. complex; they will never tell you about the crime. They will tell you to contact the police to get that info.
The response from ConAm about theft is, sorry for your loss. This is even though they claim it’s a secure building. And yes, tenants are responsible for their property. However, when a company is negligent, they should compensate the lease holder, just like they will charge me if I leave huge holes in the walls.
You will occasionally find dog poop and urine in the hallways and parking garage leaving a nasty smell behind even after it’s cleaned up. This is more of a statement about the «classy» tenants and not the staff.
I have had frozen pipes for the last two winters whenever the temperature drops below freezing and it can take two days for them to thaw after the temperature rises.
The HVAC units in the apartments are very loud and you can’t hear your TV at a normal level once they click on. They leak cold air all winter. The building also has a ventilation system to reduce the chance of mold (a good thing). But it costs tenants (some) money because it sucks up your heat in the winter and AC in the summer.
Speaking of noise, there are many discourteous tenants who think that sound doesn’t carry through the walls. I’ve had to make numerous complaints about the same neighbors in each of my apartments. I could scramble eggs on the floor from the vibration. I have talked to my neighbors 1:1 to resolve this. Sub-​woofers are not your friend if you like quiet.
The parking is not free but many people park in the garage anyway (there have been tow promises made). So you’ll pay $ 65 a month while others get to park for free (they have a solution but it hasn’t been implemented yet). The garage door for the lower parking garage is open during business hours so anyone can walk/​drive in and do whatever they want. There are a few cameras and they do review the footage when there is a complaint (but no camera on the bike rack with all the expensive bikes).
After I moved from one apartment to another I was hit with a cleaning charge and a carpet cleaning charge even though the place was spotless. It is not in the lease that they will do this, only that the tenant is «responsible» for cleaning. Apartment buildings must clean and restore all apartments between tenants. ConAm uses your «deposit» to pay for something they have to do anyway. Since I had the «fee» waived when I moved in, I was pissed when they tried to retroactively hit me with it.
Don’t be fooled by the word «deposit» because it’s a «fee» that you won’t get back. Deposits can be refunded, fees can’t. There is a lot of word play in the lease so be sure of what you are signing.
There are charges for everything, even if they say their rent is $ 1,000 a month, be ready for a ~$ 70 a month water/​sewage bill (for two people). Plus service charges for the involuntary separate billing for the water/​sewage. Plus electric, internet and cable (if you want those).
The onsite management team is okay to talk to but the company policies they have to enforce suck. ConAm is not a company that seems to want to make tenants happy, especially if it’s going to cost them any money.
There is empty retail space on the ground floor that has never had a tenant (and probably never will) because of the neighborhood.
The amenities are ok, there is a gym, except when rude tenants are blasting the TV (that shouldn’t be in the gym) while I try to quietly listen to my headphones and workout.
I think that’s substantive enough. I’m sure there will be a reply from their main office as there always is. I will update this review as needed and appropriate. I always write reviews based on my personal experience and since this is an apartment complex, things change all of the time.
I have updated this review twice since I wrote it and upped my review one star.

To add to the list of red flags of Vue25, on March 17^th, at around 3PM, I was on my way home and noticed the roads were blocked off by police. About a block down S 25^th Street and a block of Yakima Ave, in both directions of the building had been blocked by police vehicles (as seen in the provided photo). Cop cars blocking the street, and yellow caution tape around Vue25. I struggled just to get into the parking garage trying to find alternative routes around the police. As any concerned resident would be after coming home to a scene of multiple cop cars and a cautioned-​off building, I went to the office and inquired about the situation to the managers. Acting nonchalant, as if the many police officers weren’t outside, and while also playing with a dog, they informed me that a gunshot had been fired. With no concern, the manager kept reiterating that she, «didn’t know exactly» what was happening, as if a gun being fired did was not a big deal. The situation was taken so lightly and without any notification to residents who have the right to know what was happening. I was extremely disappointed in the irresponsibility of the property manager. I believe it’s common courtesy to inform your residents if such an event has occurred! So to anyone who is considering leasing here, be mindful — if a gun shot is fired, don’t expect any information from the managers here!

The place is drop dead gorgeous. The office help Racheal is top notch, very friendly and welcoming. I was offered a 1bed room for a great price and jumped on it with a 200.00 deposit. I made sure to ask if for some reason it does not work out and I do not choose this appartment my money will be returned? The answer was a very straight forward «Yes.» only if you were to move in, then move back out.” (Read the fine print, that is not true.) That Yes is why I felt comfortable holding the apartment for that great price for ten days. Had the office had told me the deposit was not returnable I would have waited. After reading the reviews on Unilocal,I started to have concerns on crime and location. Also after paying the rent you have seperate bills for parking, a seperate bill for water, a seperate bill for electric. The great price was still okay but keep in mind 60 parking 60 water whatever for electric plus what ever else. Plus the six month lease aposed to the 12 month was going to cost me $ 100.00 extra a month as well. So now the great price that attracted me is no longer sexy. :/​I will be paying well over a grand for a handicap accessible apartment street level facing an ally?! I did not mind the akward handicap features to save a buck but now $ 100.00 more for a shorter lease? I found for the same price a luxury water front apartment willing to do a month to month. It fit my life style better and had a killer view I could not pass. The Vue 25 offered me a handicap apartment facing the street at the back side of the building. I kind of wanted a view, Vue. The inside of the Vue 25 is so beautiful it will sell itself. The extras like a 24 hour gym and great patio view are great sellers. Had the Vue 25 returned my $ 200.00 deposit via the conversation that was previous held, and offered me a better view apartment, when one opened up I would have «definately „continued to do buisness with them. Telling the Vue on move in day I had not chose them was an akward encounter with Tiffany O B. that was pretty much your not getting your money back according to the fine print. So much for the sweet office treatment. I told them that was not the conversation I was told personally but since it was in the contract that is fine. Tiffany insisted on akwardly pointing out the fine print on the paper work. The hospiality was over, no congrats on the new place, or we would love to do buisness in the future. Just a very akward we are keeping your money. I pretty much jetted out of there and took note of how buisness good or bad is done there with other reviews deep in mind. Your returnable deposit will not be returned regardless what they tell you, you will never see it, even if you don’t live there a day. Most places have a 100.00 holding fee that is understandable, However the Vue feels good about keeping your full deposit. Thank goodness it was only 200.00 and not 700.00! Bad buisness. Keep your word. A deposit is suppose to be returned after your lease is over and no damage is done to the apartment. They will sell you „its the only apartment left in the whole building“ „they are going so fast you better jump on it.““ I got five phone calls just today». Since your so popular and in demand then I am sure you wont mind giving me my money back right, keeping your word, and integrity to return my deposit, right? Nope.

Current resident– first let me start by listing the problems when I first moved in one of the two elevators didn’t work for almost 8 months. Next that precedingNovember through the beginning of the year 10 – 15 vehicles got broken into inside the parking garage that they make you pay 50 to $ 60 for. their response Woodberry sorry call your insurance. The trash seems to be always overrunning and they want the residents to make them comfortable by instead of dropping the trash off in the trash shoot on your floor to completely go out-​of-​the-​way to another floor to the main trash room. completely unacceptable !!! Next to keep Bob’s were consistently going out for anywhere between six and seven months that would block off access to a whole side of the building to which you had to walk all the way around to get your own place again we’re sorry you just have to deal with it was a response. Next I asked on several occasions to speak with somebody above the girls in the front office no response. Next without merit or investigation these girls put a note on my door of the a noise complaint and that I had 10 days to fix or move out bearing in mind at this point I had lived there for approximately 11 months. And never had a single complaint at any kind and I pay my rent up three months in advance because I travel. (you would think that that would build up some type of equity with in a business relationship but no even though at their investigating they found out that it wasn’t me never got an apology. Following that they allowed with this lax security for somebody to break into the management office and obtain access to all personal and financial information of every residents in the complex. So you would think they would do something to smooth this over… no just check your credit report and its on you to fix if by some means your identity was affected. This is the response or the way they handle every situation. Just kick the can down the road and hoping that it goes away. Next somebody broke into the outgoing mail and stole all outgoing mail so checks, money orders and any other mail you might have sent off and thought it was secure. NOPE!!! I pay $ 1400 a month to live in miserable service. You would think for that amount of money the service that comes with it would be up to par as well that is not the case. You get condescending and passive aggressive management which is less than adequate, to the point you would have more success trying to get North Korea to come to terms with South Korea. I I WOULD NOT RECOMMEND this apartment complex to My Enemy and if you care about your peace of mind you wouldn’t come here either. As soon as my lease is up I am out of here there’s no explanation for this level of incompetency!!!

Current Resident — leased ²⁄₂₀₁₄.
I relocated from GA and chose Vue25 based on location and proximity to my job. Vue25 is nice, yet pricey based on location of the area. It is literally 5 – 10 minutes from everything which is great. Close to the highways (although I-​5 is currently under construction), grocery stores (although the ones immediate behind the place are sketchy), and schools (however McCarver is a ²⁄₁₀ rating).
I have a spacious studio which I pay under 1000 for, my lease — if I choose to renew– would go up 110.00 with parking fees that range from 50 – 65.00.
I enjoy the washer and dryer in the unit, however the washer collects mildew because it is a front loading washer. I’ve asked for assistance but was told to «leave the door open to let the water dry out.» Doesn’t work.
The appliances are modern. I don’t believe all of them are updated yet. The amenities are great. A theater room, fitness center, and recreational room with free WiFi if needed.
Water/​trash/​sewer are added to the bill with rent every month. Water is based by floor which is really unfair if there are less tenants on the floor. When I first moved in there was a different management. The water bill was considerably less. Once ConAM came, the water bill was 60.00+ a month. Once questioned– Tiffany stated «well… it shouldn’t be that much but be happy because I pay 100.00 a month.» Not that great of a response. Each month I went to the office to question my bill. I provided a copy to Tiffany and was told I’d get an answer from Rachel, never happened.
That isn’t to say Tiffany and Rachel aren’t nice people. They are. They remember my name and my daughter. They are regularly in the office during office hours, unless stated otherwise. Complex activities have picked up which I am happy about. I like living in a place that thinks about their tenants.
Now… when thinking about moving to a new neighborhood — look at the community. October 2, I was held at gunpoint on the back side of the building– Yakima Ct. My car and purse were stolen, along with my keys. This occurred around 9:30pm. The police were called by a neighbor on the backside of the property. Remember, I moved to Tacoma from GA for work. I called the emergency line to get someone to open my door just so I could go to sleep in my own bed. The call was returned stating they couldn’t let me in due to policy. Even after explaining the situation with police contact. It was a blessing that my coworker who lives in the building came out and saw what happened and let me stay the night with her and her husband. When I spoke with Tiffany and Rachel, they advised per policy, the maintenance guys were unable to open the doors for anyone and they would have to call a locksmith. SO, due to this being a big area for singles and military… if this happened to someone else, where would they sleep if they couldn’t get back into their own building.
Tiffany explained they would have electricians out to add additional lighting. It hasn’t happened. I do appreciate them making the complex aware –after I made a statement about it. I also received free parking in the garage and a grace period for late rent.
Vue25 receives 3 stars due to location and amenities. I haven’t moved out yet as I still have a few more months on my lease. I pray that I don’t experience the deposit issues that my fellow neighbors have received. I chose vue25 based on the security features — however it hasn’t felt that safe.

I moved into Vue 25 a year ago to be closer to UW Tacoma and my work. Upon signing my lease to move in, Vue 25 waived my deposit fee as a special so that I can move in right away. After about a month of living there, my car was broken into from their ‘secure’ garage parking along with about 5 other cars. It had to have been someone from the building because you need a key fob to get around the place and into the parking garage. I still stayed living at Vue 25 even after having to pay out of pocket for my glass to be fixed which was about $ 250. Vue 25 didn;t do anything about the break in’s. They said they would provide security guard checks but I never saw anyone appearing close to be security. And then finally, I moved out recently since my one year lease was over and I found a great house. Six days after I moved out, I get a letter from Vue 25 telling me that I owe them $ 350 because I didn’t «leave the apartment the way I originally rented it». She was practically yelling over the phone, I was at work when she called me and I had to leave my desk because she was being so loud. I had to tell her to lower her voice. Never been treated so poorly. They said that because I put a quote on the wall and because I hung up a few things, they need to do a full carpet cleaning and paint the walls and then tack on 2 months of utilities out of no where. Why didn’t they give me this utilities bill in any of the prior monthly rent that was due? On top of that, I received another utilities bill straight from their utilities company. That is $ 400 out of my own pocket because they feel that I didn’t do a good job of vaccuming the apartment. There was only one prior tenant before me, and sure I hung up a mirror but the walls didn’t need to be painted. Vue 25 called me to discuss this, well let’s say raise their voice at me to tell me that I didn’t leave the apartment in the shape I rented it and that I have to pay this amount. I’ve never felt so violated and treated so poorly for being such a good resident and never being late on any of my payments, always remembering to be a good tenant and I just got kicked when I was down. I will never recommend anyone to rent this place and will be telling my fellow students about not signing a lease when Vue 25 says they want to waive the deposit. I’ve never dealt with such mean spirited people who have no sympathy for a full time student who needs to get by anyway. Rude and rude — never rent from here.

My husband and I moved into Vue25 from another Tacoma apt. We loved living here, we only left due to moving back to CA. The management has always been awesome for us, the prior and current. Yes the elevator was down for awhile but the other one was always operating and we usually took the stairs anyways. The view from our apt was great and we loved the new modern feel of Vue25. They have really added to the gym to where you can get an awesome workout without paying for some gym membership. Rachel and Tiffany are awesome apartment managers! Always attentive, let us know when we had packages, asked for feedback and addressed any issues we had promptly. All in all it was worth every reasonable penny to live there. Being a military family I know sometimes you have to rent without seeing the place yet so I hope this review helps someone out there, and Vue25 is suuuuper helpful for military. Thanks Rachel and Tiffany!!! + Francisco!

The elevators have been down for over 4 months now and the management refuses to fix it because they want to wait to get the lowest bidder to come out to fix it. They make tons of money yet refuse to fix something as dire as the need to get thru a high rise apartment complex. There are old people here that cannot walk 7 flights of stairs! Then to top it off they give the only working elevator key out to people moving in and out leaving residents without the ability to get to their units without walking up up to 7 flights of stairs. This place has gone down hill really fast and I wish they would respect their residents enough not to disregard things we are paying for. The garbage gets picked up twice a week at 6 am! That means everyone in the complex has to hear a garbage truck loud as a rock concert these mornings for about 15 – 20 mins as they try to get the garbage containers cleaned out. Its ridiculous to be woken up that early for no good reason. Why haven’t they set up to have the garbage picked up later on? Again no regard for their residents. Also multiple break ins in the garage now. I believe it may not be the ladies in the office fault, it more than likely is the owner of the building who is refusing to fix our elevator problem. If it doesnt get fixed soon, I have heard from a lot of residents that they will be moving out soon. Also the walls are paper thin if you live on anything under the 7^th floor your ceiling will sound likes it’s being demolished by just people walking around. Too bad this place could have been nice had they not disregarded the residents like this.

STAY AWAY! I’ve been here 3 months. In this time 14 cars have been broken into. My bike has been stolen. The elevators have been down the ENTIRE time. The neighbors are noisy. Folks in the condos next door make a ton of noise til early in the morning. Do yourself a favor. Avoid this place.

I’ve been at Vue25 now for 9 months and the experience & service that the apartments and staff provide is unrivaled to anything anywhere else I’ve rented. These apartments are top notch in the area … expect comfy carpets, new fixtures, and new appliances. The complex is quiet, has plenty of safe parking, is very pet friendly, and has super easy freeway access whether you are going north or south on the 5. Shared space like the grill, bathrooms, movie room, gym, or lounge are always kept clean and cozy. Jacky and Mary are the best rental property team around and support staff are top notch as well. They are punctual, flexible with requests, give you top attention no matter if you are a new customer or a long time resident with a need, and best of all will get you a great deal. They really go above and beyond by maintaining the events and promotions calendar at the complex. On it expect some fun mixers several times a month, deals on massages, interesting events in the area, and any other deals. In a nutshell I’d highly recommend this place to anyone looking for quality and proximity to downtown Tacoma.

As a new resident, I can say for sure that vue25 is a great place to be. A great staff and spacious yet affordable rooms have everything I want out of an apartment. I’ve lived here just over a week but feel like it’s been years, that’s how friendly Mike, Nadia, and the other members of the staff are. A short walk to downtown and a quick drive to I5, it takes me about 20 mins to get to JBLM, vue25 is perfectly situated for me. Definitely worth your time, so stop by and check it out! You won’t be disappointed.