Adventist HealthCare Washington Adventist Hospital

This place is old, appears dirty, smells horrible and the staff is completely overwhelmed with number of patients. The nurse assigned to my Mom couldn’t tell me what the medicine was for that he was ADMINISTERING to my mother. When I asked him, he replied «I don’t know, my brain is too cluttered.» As he was scanning her IV, medication, he muttered «one thing at a time.» Does NOT instill confidence in level of care!!!

She is starting to get better care now (thanks Rose, Cinnamon), but the behavioral health unit at Adventist cant explain knowing what they know, why her previous care givers Vienna Johnson and Dr. Katherine Byrd.(discharging Dr) would have ever released her when they did (especially knowing what they knew as well).
I will provide an update when we see what sort of care she ultimately receives.

We visited the ER for an allergic emergency in the middle of the night. The staff were attentive and upbeat. They got him up and out as soon as cautiously possible.

This place is HORRIBLE. The staff comes off as annoyed by everyone. From the front desk to the doctors. It’s quite simply the worst ER hospital visit I have ever had. The place is dirty and the equipment is old. The place is overcrowded and overwhelming. The ER rooms aren’t really rooms. They are divided by sheets so no kind of privacy is available here. You can hear EVERYTHING.
Be CAREFUL. This place is dirty and incapable.

This hospital has the worst psych ward EVER. The food is awful and the staff should all be fired and go work in a field for soulless people who dont care about other people. The building is also very old and needs many repairs. Probably the cleaning people do the best job. Also security is very handsy and unnecessarily aggressive.

This place just screams neglect. Everything from the inattentive staff to the broken down equipment, leaky faucets, and garbage on the floor. The people seem generally friendly, yet nothing ever seems to get done. A model for a broken, wasteful, and uninspired healthcare system.

It is hard to imagine a place more poorly fit to help someone heal. As bad as the facility is, the people are worse. Uncaring, unkind, unprofessional, dishonest, from nurses to doctors to administrative staff. If you need medical care of any type, go elsewhere. This is a bad place.

This review is only conducive of being admitted to their ER for several hours, upon being voluntarily admitted to their upstairs psych ward unit.
The downstairs ER people seemed okay, so for them I’d give 4 stars.
For the upstairs however was not so professional. They didn’t seem to really give a shit about you, very unorganized and would’ve lost my wallet had I had not spoken up. The psych ward back in Wauwatosa Milwaukee WI was so much better than this quasi-​jail.

If you call the main hospital number, they can refer you to a doctor. Just give them the area of specialty you want. The only original part of the «Sanitarium» as it was called, is Lisnor Auditorium, which now hosts human resources and employee health. Parking is an issue but you can valet park for $ 5 during the day. Cardiac care is decent. The ER nurses are awesome. The gift shop has interesting gift choices. The vending machines on the cafeteria level (L2) have better choices than the lower level (ER) floor. There are translators for many languages. The cafeteria choices are limited but good.

It’s flu season so I totally get Adventist being overcrowded and the staff being overwhelmed. That doesn’t excuse one particular nurse, Daniel, being extremely rude and condesending. People are waiting in the ER facility in the hallways, against walls and equipment. So why this horrific nurse is giving everyone a hard time, I’ll never know. After he asked me who I was with in the ER and I replied my daughter, he threatened to call child services on me because I was on a side wall taking a phone call away from the crowded wall where my daughter was sitting. I kindly told him that my daughter is 22yrs old. Geesh! People are packed in here like sardines and I’m just trying to find a semi-​private space to update family members on the situation. The times we’ve been here before (not that many), we’ve never encountered such behavior from doctors or nurses. Maybe he’s been up for 24 hours working… not sure. Maybe he’ll do better the next time. I hope so.

My wife had to come here for an outpatient cardiac catheterization and it went very well. The parking for patients was conveniently located, the admissions staff were friendly and efficient. The cardiac staff were great and the equipment was state of the art.
No one wants to go to the hospital but if you have to go, this is a good hospital to go too especially for cardiac issues.

Beware: Washington Adventist carelessly handles personal possessions and, if they lose them, they make little attempt to locate them afterwards
The ER staff lost several of my possessions (worth over $ 75) and Washington Adventist Hospital provided no form to fill out to describe the lost items and had absolutely no procedure in place to handle this situation.
When I (politely) persisted, the staff begrudgingly handed me small yellow «sticky-​notes» to describe the lost items. Be forewarned; it’s obvious that these people don’t care at all if they mishandle or lose patients’ personal possessions.
Too many of the Behavioral Health unit staff act very burned out & apathetic and often avoid doing their jobs in favor of engaging in office chit-​chat, staring into their smartphones pretending not to hear/​notice patients, etc. One staff member called a patient an expletive right in front of me. Others made insulting & condescending put-​downs to my fellow patients in the middle of interviews.
Luckily, some staff members are responsive and compassionate; these folks should be thanked and commended and they should work harder to recruit such people rather than continue to hire such apathetic, unresponsive personnel.

My mother was taken to Wash. Adventist to have a quadruple heart bypass. It was a decision made in a hurry, as we were at Shady Grove and they do not perform this surgery there. The surgeon (Dr Petro) was warm, professional, and did an amazing job fixing my mother’s heart. The staff is wonderful. Nurses, physical therapists, surgical staff, nursing aids, all fantastic!
It is easy to get lost inside the hospital as the signage is awful, but each time, a janitor or cafeteria worker happily walked us to the correct floor. So friendly!
The place is not pretty to look at (seriously, dead flowers in the flower pots outside? Ever heard of curb appeal??), and the food is lousy, but the staff is attentive and quick to respond to our needs. We are delighted with the care and are keeping her there for rehab, even though we could take her someplace closer to home. They earned it.

This hospital deserves less than a star. My father-​in-​law was taken here this morning for GI bleeding and hypotension. He has been here since 9:30am. After a complete work-​up, we were told that he will be prepared for endoscopy (so no food and drink) as soon as he is seen by the GI doctor. It is now, 6:30pm, 9 hours since being admitted and, you guessed it — — no doctor.
It kills me that whenever a patient interrupts a group of giggling nurses talking about their boyfriends, patients get this death-​look and attitude from them. Geez ladies get a hold of yourself and do your job. To the doctors, stop twiddling your thumbs, then maybe, just maybe, patients can move along, get the care they need and finally free up some room in here.

I am paying for healthcare to see dtrs who can assess my medical condition rather than treat my symptoms. I can google for that. The dtr in ER tuesday was not competent to do either. Adventist hospital should evaluate and explain her purpose as a dtr in ER.

I went to Washington Adventist for an outpatient surgical procedure. I went in for pre-​op, which was quite a situation. I was told at check-​in for short-​term stay that the appointment time was not necessary. That was fine, except I scheduled it around my work schedule. After waiting for 15 minutes, I informed them that I scheduled the time based on my work schedule. The intake people who handle registration and insurance were busy so the front desk person called a supervisor, who came and helped me immediately. I was then sent to pre-​op and THAT is where the appointment time was needed. Someone must be available to handle testing between certain hours. Once I informed them I was there, they worked quickly and got me on my way. Pre-​register if you are pressed for time.
On the day of my surgery, everyone was wonderful! It was my first experience and I let them know it was my first time at the rodeo. Everyone was kind and informative. I knew everyone’s name and they worked well together and with my doctor. The anesthesiologist talked with me prior to surgery to explain everything he was going to do and was joking right before he put me to sleep. They called my family every hour to inform them of my progress during the procedure and my doctor, Dr. Kreitmann, called them after the surgery was complete. He gave special instructions to the staff, which they informed me of and they followed them completely. Everyone was extremely professional and wanted to make sure I would be taken care of after surgery. I am very particular about my healthcare providers and I would recommend Washington Adventist Hospital for outpatient surgery.

This hospital is more than disappointing. Dirty, disgusting and just way below standers that a hospital should meet. My best friend told me this is where people go to Die!

So a follow up. As I have avoided the ER at Adventist and the cold ER docs and useless staff who treat the patients like they are annoyance rather than their job, I had my mom in from out of town and she was sick. She checked her insurance and Adventist was in network and she insisted on going there.
IT WAS THE SAME HEARTLESS TREATMENT!!!
My mother was in pan doubled over in the ER for 4 hours with nothing. No exam. Pain meds were ordered but not given. No one checked on her. She could not keep down anything not water.
The ER doc told her it was nothing and wanted to send her home with two vicodin. The doc did not want to run any test.
MY MOTHER HAD AN ACUTE APPENDICITIS. The ER doc wanted to send her home with two vicodin. My mother could not walk. She was in pain. If her appendix and burst she would have been in really trouble.
She did run a CT and then a sono before diagnosing appendicitis after I called for the ER chief to concur.
THE DOC WANTED TO SEND A PATIENT HOME IN SEVERE PAIN FROM AN ACUTE APPENDICITIS.
This hospital ER is a menace to the community. They should be allowed to leave and build there new facilty on Colesville by the SDA world headquarters and let a real hospital come in.

Well, it was the worst hospital I’ve ever experienced. I went in with a cut finger. It wasn’t going to fall off (fortunately for me) so I know I was relatively low priority. But I waited 2 hours without being told anything other than the initial «have a seat over there» and they only started talking to me when I asked if I should just go home (2 hours in). After about another hour, half an hour waiting in the main waiting area and another 45 minutes to an hour sitting in a little curtained room. None of the nurses were communicating with patients. No one was telling anyone except the person they were treating at that moment what was going on. It took 3 and a half hours for a cut to have disinfectant poured over it and glue shut by a doctor. The doctor was actually quite good for the 20 minutes of the 3+ hours I saw her, but that can’t save the rating.
Second, it was unhygienic! There was mud everywhere, some of the patients in the waiting room had bare feet in these conditions. They had everyone sitting in close quarters in ratty or plastic seats and the ill people were in the same close quarters with injured people.
Third, billing is a nightmare. The hospital charges separately for facilities and for care and the care billing company so far is incapable of billing insurance properly. So, guess who gets to sort it out? You do.
If you have a choice, go elsewhere. If you don’t… you’ll probably get decent medical care someday… if you stay/​live long enough.

My lady-​friend was admitted to Washington Adventist on Tuesday December 18^th. She’s a COPD sufferer as well as having had a heart attack and a stroke. She could not get her breath so we called for EMTs to come to her apartment. They responded promptly and professionally.
When she’s finally admitted she’s diagnosed as having «walking pneumonia» which she was treated for at the same place more than a year ago! Turns out she’d never really totally recovered from her first bout with pneumonia and this was lurking in her lungs alll along. Not her pulmonalogist nor her cardiologist who’s also he primary physician caught this after many scheduled check-​ups!
One of the first things that Washington Adventist does is to start pumping her full of saline solution which she’d already told them (as did her doctors) that this procedure was a negative one and shouldn’t be done. They did it anyway! Only a couple of days later do they finally stop the saline IV in the insistence of her pulmanologist!
Since then they’ve increased the number of pills she’s taking from 6 to 20. She’s still having problems breathing. They talk about putting her dialysis as her kidneys are not 100%
A couple of days ago they insisted that she take a shower. Now she as a cold on top of her other problems!
Her meals are terrible; sloppy-​joes with lots of salt; eggs scrambled a otherwise; They want her to elevate her feet but they don’t provide anyway for her to do that. I guess she’s supposed to improvise this on her own.
She’s crowded into a room meant for one but instead is made to accommodate two!
This will be the 7^th and last time she will ever use this hospital. Every time she’s had to say here, things have only become worse. Now her care more resembles what she’d receive at PG-​Hospital or worse.
Please keep watch here because as soon as she’s able to she will write her own review of this «hospital». Her advice and mine is to avoid this place if at all possible because if you don’t you may be in for the worst experience of your life!
She’s still in there after 11 days!