iCracked Professional iPhone, iPod and iPad Repair

The first time I used iCracked, I had a wonderful experience. The second time I felt pressured into buying their insurance service, after I had said I did not want it. My phone’s display became busted after falling one foot on a carpeted floor. I assumed when I got my phone back it would be in 100% better condition than I left it. It was better, in that I could see the screen, but the touch sensitivity is still off. I’m assuming the technician replaced the screen with new glass, but it seems to be lesser quality glass. The last time I got it fixed, I was given a screen protector sheet, but not this time. The glass has somehow already eroded a bit in places on the sides, despite me having not dropped it once. The home button works even less than it did before I called iCracked. It’s still a better alternative than sending your phone to Apple to get it fixed for the same price, but because of the inconsistencies in the service, I won’t be using it again. I have a big overseas trip coming soon, and I only hope my phone stays usable until then.

This is a great service — rather inexpensive repair of my iPhone (as compared to the Apple Store) at my location — but that is only IF you can actually get a tech to respond to your repair request! It took me 3 days to schedule an appointment…
However, when the tech arrived, he was very professional. I would definitely recommend James Anderson to friends, but only to those willing to do a lot of work to save a buck.

Fantastic experience. Professional, efficient, and friendly service. Anthony was a lifesaver!

My iPhone 5S was repaired three weeks ago by an iCracked technician in Nashville who insisted on putting tempered glass on the device to protect it. That made the functionality wacky, so I phoned Anthony this week to see if he could fix the problem. He came out to my place on a Friday night … and proceeded to remove the tempered glass for me. Doh! Problem solved though, and he didn’t charge for the service call. He’s a great guy, and I would highly recommend him for any iPhone-​related repairs.

Anthony was a life saver! My toddler threw my phone on the ground and the screen shattered and I contemplated not fixing it, but then I got 2 splinters. We were leaving the next day on vacation, and he came within hours to our house and replaced the glass. I accidentally told him that my phone was the iPhone 4 instead of 4S (which would have been a higher price to fix), but since he had already quoted me the lower price, he didn’t charge me more. We would recommend him and this service to anyone.

I worked with Anthony at iCracked and was impressed by his professionalism, timeliness, and quality of work. My iPhone had water damage. He cam out to my office and fixed it up within a few hours. My iPhone was up and running in no time. Top notch service.

A bum audio cable’s pin had snapped off and was stuck in my iPad’s audio jack. I reached out to icracked and Anthony was in touch with me right away. He quoted me a very fair price, came out the next day to my office to pick it up, and was back the following morning with a fully functional iPad. I could not have been more pleased with his professionalism, courteous demeanor and efficiency. I will be recommending him to any friends who need iPad/​iPhone repair. Super experience!

I had a cracked screen replaced on my iPad 4^th generation. Anthony picked my iPad up in the evening and returned it the next morning. I was a little hesitant about letting my iPad go home with a stranger, but I understood that Anthony may need time for adhesives to set. I did not feel comfortable giving Anthony my pass code to unlock my iPad and set it to airplane mode for my comfort level. This meant that all the tests needed to make sure the iPad was functioning correctly with the new screen had to be performed when the iPad returned to me and the adhesives were already set. Fortunately, everything worked perfectly! I am very happy with my service and would definitely recommend it to a friend.