Capital Transportation dba Yellow Cab

DO NOT use them. Terrible service! The cab driver was rude and horrible. Customer service is fraudulent and DOES NOT protect the customers. BEWARE!!!
The «NOLE CAB» service (for FSU Students) that they claim to offer is a SCAM.
Let me tell you an incident with Cab# 27, license plate H53-​OLQ. The drivers name, as I could make from the unintelligible talks «Mac»
They have a zone map on their website. So, students with a valid FSU ID can ride within the zone from a «Restaurant, Club, Bar, Theater or any Commercial establishment to their home» and they charge you $ 5 (Five dollars). Only one student has to show their FSU ID card. I am taking it right from their company rules. They transport up to 4 (four) students and up to two stops per ride. The service is offered from 10 PM at night to 4 AM in the morning.
So, we (two people) called the cab from a Theater (which ironically is mentioned in their rules. In the phone call with Yellow cab, it was SPECIFICALLY and repeatedly mentioned that we wanted «Nole Cab» and the woman answering the phone said «ok let me check if we can send a Nole cab in your zone» after 1 min of probably asking some supervisor she replied” Yes, we can send a nole cab to your address to pick you up”. After around 10 mins waiting, the cab arrived. Because we had made certain by repeatedly mentioning we wanted the «Nole cab» as students, little did we suspect when the driver left the meter on!
He drove on a rush, cutting corners and we were worried that he might crash into oncoming traffic. But the distance was short and we decided not to make a big deal of it. When we reached home, the cab driver demanded the price on the meter!!! We were surprised and thought it was a misunderstanding. We tried to explain to him that we already spoke to their company personnel but he kept uttering profanities. And when we said we spoke to a woman in your company, he said «She lied to you». So, we called their company once again, a woman named «Laquisha» answered the phone (and probably the same woman who agreed to send a Nole cab”. I asked to speak to her supervisor and a woman named «Denise» answered and she said we cannot call a Nole cab unless we are going from a bar!!! Where they already AGREED to send us the Nole cab over the telephone and their rules specify students can be picked up from Theaters! I asked to speak to a manager and she said I cannot speak to him until Monday morning! It was Friday night then.
The cab driver kept threatening that he will keep the meter running and we have to pay more and also threatened to call the police. So we asked him, «Ok please call the police, we need to speak to them too». So the police came. The officer listened to our situation and saw the rule page and agreed we (the passengers) were on the proper side, and asking for more money was wrong. Then he spoke to their supervisor «George» who also said we should pay only $ 5. Then the driver took the phone and started yelling at the person «You not taking my side in this George» etc. etc. and then the person spoke to the Officer again and said «They have to pay whatever the driver asks».
We were astounded!!! The officer replied,“George, a second ago you said they were supposed to pay $ 5. You are changing your words.” But he kept insisting we have to pay «whatever» the driver is asking for.
Then the officer said to us that he cannot do anything as it is a «civil» suite, he can only interfere if there was a crime committed. He also mentioned all we can do is pay the driver and later file a dispute against the company. We ended up paying four-​five times more the fare we originally agreed upon with the Company.
The customer service was absolutely bullshit… they DO NOT care about the Goodwill of the company or try to prevent harassment of the customers.
We shall never use their service again and advice you not to, if you don’t want to be ripped off and harassed.
N.B: This incident was a while ago, I tried to post it several times on yellow cab page but it won’t let me do that or maybe remove it. Hopefully this time it will post!!!