Enterprise Rent-A-Car

Very easy, simple & quick process! Great customer service overall A++ at this location

The State of Florida recently switched their car rental agreement from one of the other big car rental agencies to Enterprise /​National. As this Enterprise location is the closest to me, off I went to get my car for a business trip that starts tomorrow.
The first thing we noticed is that the rental facility is far nicer inside than I would have expected. Clean, lots of windows, well lit. Sets a nice tone. And the counter staff were friendly and helpful. They quickly processed my rental paperwork for me and we were walking to take a look at the car in under 10 minutes. When I saw that the car only had manual seat controls, I asked if there was something with electric controls (no, I am not a car-​seat-​control snob. I have a bad lower back and being able to adjust the seat while driving, especially in a rental, helps make sure I can minimize any lower back pain). The agent quickly looked at the other cars in the lot, saw one with electric controls, and switched my original car for that one. Great customer service!
The car was a 2015 and clean (and when the cars were not clean, I saw that the desk agents would run out and take them to the car wash station themselves so that the new renter could quickly be on their way and not have to wait).
The only reason I am not making this a 5 star review is because I want to see how the actual rental car is during my trip. I’ll post an update when I get back.

On Monday night around 10 pm, my husband went to gas my car up, comes back and tells me there is a noise in the front wheel, he didn’t trust it to drive to JAX’s and back. Got on line with Enterprise, they hooked us right up! Arranged for us to pick the car up early! Great service on pick up and return. As a wrecker company we have taken motorist to other locations, Enterprise on Sharer Rd. has earned the top spot on our referral list! Thank you Josh and Britney.