U-Haul at Florida State University

I rented a Uhaul with a hitch to toe my car and drive it to South Florida. An employee at the store itself hooked my car up and everything. I was about an hour into the drive when my car FELL OFF THE HITCH as I’m pulling over at a gas station; my worst Uhaul nightmare. It damaged my car in several places and I spent hours on the phone trying to get in touch with someone to come out and reattach the car and file a claim to get my car fixed. I was told there was nothing they could do but to call a local tow company to come out and Uhaul would reimburse me. I’m in a strange town, it’s pouring, and I’m livid. Luckily, there was a bystander at the gas station who worked for Uhaul locally (not on the clock) and inspected my car and the hitch. He assured me the hitch was hooked up incorrectly and not all the way. Hours later, I get ahold of someone who will come out. $ 60 later, a guy reattaches my car, and by now it’s night time so we had to stay the night at a hotel. Back and forth in the phone trying to set up a claim, customer service is assuring me that they will reimburse me for the towing company, the hotel room, and fixing my car.
I finally get home and settled a few days later and follow up with my claim. I spoke to my claim adjuster ONCE in this entire process, left countless messages and have been absolutely NOT HELPED WHATSOEVER. It has been EIGHT. MONTHS. My car is still damaged severely, and nothing has been reimbursed. Not only have I not or will not ever use Uhaul again, but I’ve told lots of people of my experience and all are appalled because Uhaul is a respected international company.
All I can say is that if there are any Uhaul executives reading these reviews, I expect somebody to contact me immediately.

I had a hitch installed and it went without a hitch. The staff seem very professional and got the job done within the time they thought it would take.

U haul has provided me with the worst experience I could ever imagine. On May 19^th, I ordered a U box to be shipped from Burnsville, MN to Tallahassee, FL. My contract states «We are scheduled to have your U-​Box pod loaded and back at our shipping location before Monday, June 02, 2014. Your guaranteed arrival date at our neighborhood U-​Haul location in Tallahassee is Monday, June 09, 2014. We automatically charge your card for shipping five days prior to your guaranteed arrival date, we will charge you in the amount of $ 1,457.00 on Wednesday, June 04, 2014.» I do have to original contact if you would like to see it. «I promptly picked up my U-​Box at Burnsville, MN on May 31^st (as instructed) and there was no U-​Box ready for me. The U-​Haul representative was able to load a U-​box on the trailer, and I brought it home to load. My father then dropped the U-​Box off at 7am on June 2^nd, as instructed. The representative told my dad that everything was good to go. Neither my father nor I was instructed to provide a lock or given any paperwork or tracking number. I did not receive any emails or phone calls stating that my pod had been shipped. However, the online reference showed that my U-​box was in transit and set to arrive June 9^th in Tallahassee, FL.
My brother and I drove to Tallahassee, FL, arriving June 8^th. I called the U Haul center in Tallahassee, and my U-​box had not arrived yet. My brother took an entire week off of work to help me move and unload my stuff. On Monday, no one gave me any answers. I kept getting routed to the call center and no one knew where my U-​box was. I had to purchase an air mattress to sleep on and some clothing for my new job. On Tuesday, someone in the call center told me that my box had arrived and that I may come pick it up. So my brother and I rented a U haul truck to come pick up the U-​Box. After waiting in line at the center, the sales associate (Alvin), told me that they did not have the box. So I rented a UHaul truck for about $ 50.00, drove to the location, turned around with no answers and had to fill up with gas for no reason. On Wed, my brother had to leave to return home. Now I had no help moving. No belongings. And no answers. On Wednesday, I was told that my U-​Box shipped out of MN on ⁶⁄₉ and that it should be in Tallahassee by middle to next week (6÷16−6÷18). It was supposed to arrive on ⁶⁄₉!!! I start orientation at my job (RN), where I would be gone 7am-​7pm, and need all of my nursing clothes and supplies. Delivery one week after the ‘guaranteed’ date of arrival is unacceptable. I refuse to pay full price for this service. I have been inconvenienced for 5 days, received horrible communication between centers, and have only been offered a $ 50.00 refund + moving services (from Jodie Lacher).
Finally, on Saturday, my U-​Box arrived. Joseph dropped off the U-​Box around 1pm. My movers were scheduled for 2:30pm. After dropping off the box, I noticed that there was a «U Haul» lock on the box. I did not put a lock on my box. I was not told to do so. How can a company allow locked boxes? People could easily put drugs or other illegal things in the box that U-​Haul would be responsible for. In addition, I was never told that the Burnsville location placed a lock on the U-​Box for me. Around 1:30pm, I called U-​Haul of Burnsville, and they had no idea where the lock came from. They said that they would investigate and call me back shortly. It is now 5pm, and I have not heard anything from them. After contacting U-​Haul in Tallahassee around 2pm, they have no records of a lock. They called me back around 3pm, confirming that the box was indeed mine. By now, I had to cancel the moving company because there was a lock on the box and U-​haul told me that I needed confirmation that the box was indeed mine. I used local services to clip the lock, but the moving service can no longer come today. After researching some other companies, I found some movers that could do the service for $ 165.00. I called U Haul, and Bobbie Grafnitz informed me that U Haul was only willing to give me the initial amount requested (110.00) and that I would need to cover the remaining balance. So now I have an unlocked U Box sitting in my parking lot with no moving company.
In addition, I asked that my credit card be charged for this service. U haul has now charged the wrong card (my debit card) three times. Once on ⁶⁄₉ for $ 74.76. Another charge on ⁶⁄₁₂ for $ 1457.00. And another on ⁶⁄₁₃ for $ 246.00. I have only received a receipt for the $ 1457.00 charge. I have no idea what those other charges are or where they came from. And I requested that they all be placed on a separate card.
This experience has been absolutely horrible. And they refuse to get me any type of discount. They believe that paying for my movers was compensation enough. What a joke! Do not trust this company with your personal belongings. Such a nightmare.

I used the u-​haul ubox service (do not do this btw) and already reviewed the place we dropped it off at, here is where it arrived to. i’m going to copy and paste the general ubox stuff and review this location
Fun facts about uboxes:
1. There is no central tracking system for uboxes/​uhaul. Everytime you call you will need to provide all of your information all over again, and no one will know what you are talking about.
2. The store rarely actually answers the phone, most of the time calls are forwarded to the national hotline. ESPECIALLY with this store. I get it’s a busy location, but hire more staff in the summer! Come on! They tell you they will leave a message for the store to call you back, which never happens. You just keep on calling and wait till you actually reach someone at the store. Even then they may or not be able to help you depending on whether they deal with uboxes or not.
3. Once the ubox is on the way, there is no way to track it. So you just have to wait and call the new location on a daily basis until it comes in.
4. All the charges for the ubox are made at different times. You get no receipt, if you request one you may get one for that one charge, but not the others. I personally would rather have it all at once and one invoice because I am keeping track of the charges.
The store that shipped out our box screwed up majorly and didn’t end up even shipping out our box until a couple weeks AFTER we dropped it off, so we got the thing almost 4 wks later. It was a nightmare dealing with and I do not suggest it to anyone who enjoys being sane lol.
This store in particular never answers their phone. They called us to let us know our box came in which was actually good. We were supposed to have door-​to-​door service, but that would have taken an extra day. We decided to just haul the thing ourselves renting one of their pick up trucks. It was impossible to reach them via phone, so we just showed up. It was about a half hour wait just to talk to someone. At that point, it was another 15 – 20 minutes to rent out and set up the pick-​up truck.
This location is wayyyy understaffed and generally uboxes are godawful. If you need to just rent a truck, I would probably go to a different location even if it is farther just to avoid all the FSU moving madness, esp in summer. Walking in there everyone is depressed, pissed off, and looks like they are about to go on a homicidal rampage (customers and employees alike). I also dealt with the manager and he is pretty unprofessional.

I really wish I could give 0 stars.
I learned some things while at U-​Haul and feel it would be unfair not to share.
1. A reservation isn’t a guarantee you’ll have a truck
2. All tires have cracks in the side walls, by design. According to the manager TROY this is so that as you use the tire it can expand.
We arrived at 9:00am for our reservation. We are told flatly: «Um, that truck isn’t due back til 9:30». We wait. No truck. It’s now after 10am and we are paying movers by the hour to SIT AND WAIT.
Magically, after seeing we weren’t going to leave, they found a truck. Everyone else was told to walk around the truck and inspect it, but we were not. I asked should I look for damage and I was told «Don’t worry, you have the insurance». So like an idiot I got in the truck and drove off. Two miles down the road I realize there’s a flat tire with a FIST SIZE hold in the sidewall. Obviously, when they gave me the truck they didn’t even look at it. I called for service and they wouldn’t send someone then, they made me get to my destination and call back. Horrible service, especially since we were paying movers to just sit around and wait.
Because of all the issues I got the regional manager to give us a free 5×8 trailer for some extra stuff. We go to pick it up and TROY, the «manager», told us NO, he wasn’t going to hook it on the Tahoe, he would only hook it to the U-​haul truck. I told Troy our movers were still using it and he still refused. I called the regional manager back and she basically forced him to give us the trailer. We signed the paperwork and went outside. Troy then gave us the lesson on cracked sidewalls, because the trailer he tried to give us had many large visible cracks. He was dead set on making us take that trailer until he couldn’t get the back down. Then once again magically another trailer in great condition appeared.
Because we had already signed the paperwork and Troy said «Good to Go», we left. Troy then called me screaming telling me to «COME BACK RIGHT NOW YOU DIDNT SIGN NO PAPERWORK». I told him that yes, we did and told him that we had waited on him for 5 hours he can wait on us for a bit. He calls back and tells me he will call the police if I don’t come back right now.
I hang up on him, call the regional manager and she says «I don’t know what his problem is, I see the contract right here».
Troy also IMPROPERLY and WITHOUT AUTHORIZATION returned over $ 900 to my card, then charged it again, meaning I didn’t have access to that $ 900 credit for my trip. I guess that was Troy, the manager, punishing me. He’s on a power trip and needs to be knocked down a few pegs, imo.
WHAT A JOKE.