Universal Collision Center

I have had a similar experience as another poster. NO CUSTOMER SERVICE. They have had my Lexus for over 2 months on an accident where no airbags were deployed and the only damaged part was one corner. LOTS of runaround answers and no return calls from owner or supervisor. Will be filing complaints with Florida Department of Agriculture Consumer Division, BBB, Progressive (to attempt to get them pulled as an authorized repair facility) and any other place they are registered. I like to support local business. .. but only good ones. This one STINKS! DO NOT USE THEM!

Universal Collision repaired my Lexus in 2006 after all sides were damaged in an accident. The car looked brand new when they were finished and still does today. Since then I have brought 2 other repairs to their team and was so pleased. Today, I was in there and the owner Frank still remembered me and my Lexus from all those years ago. I recommend and only trust Frank and his team with all my collision work!

What a terrible experience. I would give 0 stars if I could. Horrible employees, NO sense of customer service… it took them 3 weeks to even give me any kind of status update on my car. Then, they provided me with an estimate of $ 10K in damage + labor, but a week later turned around and gave my insurer a $ 16K estimate and totaled the car. I called multiple times and nicely asked for a supervisor to call me, but my calls were never returned. They also ignored my insurance adjuster’s multiple voicemails. A fun cherry on top of their feet-​dragging and irresponsible customer service practices: they leave the cars in their lot unlocked AND unsecured (not behind any kind of fence). When I mentioned this to my adjuster, she called the shop. They told the adjuster that the car was only unlocked because the car was being worked on, and that as soon as they were done with it for the day they would ensure it was locked. I didn’t believe them and went by after hours to check. Totally unlocked, hood popped, trunk unlocked, etc. I called the next day to ask why it was unlocked, despite their lies to the contrary to my insurance adjuster, and the manager (FINALLY) answered the phone and told me that it was unlocked because «the car doesn’t run», so they couldn’t put it behind their secure fence. A) my car was not the only one sitting out unlocked, so what’s your excuse for the rest of your customers? B) if it doesn’t run… YOU ARE A BODY SHOP, most of the cars you have are not running or working right! What do you expect? That doesn’t give you the right to leave them unsecured, ripe for the picking of any chop shop guy that comes along. This business lied to my insurance company twice, lied to me multiple times, refused to let me speak to a supervisor until the third time I called and asked, never once updated me on the status of my repair or even provided me an estimate until I went in and asked… and that’s just the beginning. What a disaster. They should be embarrassed to even continue to stay open.