Stoves N Stuff

HORRIBLE Customer service! They are extremely rude and act like your an inconvenience to them while your there. They will even go as far as to argue with you and call you names. My wife refuses to go back to this place and for the past 2 years I have sucked up the bad vibes there because I needed the pellets and service parts.
I had a terrible experience the other day and finally said I’m done. I contacted the manager «Pete» and told him about the problem and he told me that it was uncharacteristic of his employees to act like that and he wasn’t sure what happened. I told him exactly what happened! He couldn’t care less about my upcoming cleaning appointment or the 6 ton of pellets I buy every year there. Well, it’ll hurt eventually when you alienate all of your customers.
Please go anywhere else, you will have a much better experience… BELIEVE ME!

This place should be called stoves and stuffy (salespeople). I went to get a few sections of stove pipe (supporting local businesses) and the sales guy was so rude from the second I walked in. I had called ahead to confirm they had the pipe but when I got there he started talking negative about how, «oh this Sampson pipe is not the XL version and I’n not sure if it’ll fit, yours is the cheap kit pipe.» I said, hey I have the pipe in my hand, let’s just try it, so he huffed off asking the other guys if it’ll fit. It did.
When I asked about the fresh air intake, he starts telling me how crappy my stove is and I won’t be able to get parts.
I drove an hour (each way) with my baby in the car because the stove place in quakertown had an attitude on the phone and I like supporting local businesses.
Never again will I set foot in a «stove store»!
Unless you’re there to buy a $ 3000+ stove, they treat you like you’re dirt.
I’ll order online or at lowes or home depot. I tried, they failed!
I guarantee the same pipe sections 1.5ft are less than the $ 75 I paid there and HD is only 10 minutes from my house.