Pep Boys

These guys are a complete joke, oh don’t I have a great review for Pep Boys coming up. It’s ridiculous that «Costs and Fees» could not be explained correctly or before the work was started, I mean an additional $ 40 install charge on a hybrid car, and that’s ONLY told to You AFTER it’s installed. It was originally $ 14.99, then at the end I get hit with a $ 56 bill! Shit I even had to carry the battery to installer right through the service bay, like WTF?? They even tried to initially charge me $ 400 to install a 12v auxiliary battery. Just beccase the «Service» manager doesn’t know how to simply follow on screen directions, let alone have a grasp of the company procedures. Final result, this has to be the Worst service location ever. Stay away! Oh watch out for that rude chic Alicia, she has absolutely no clue what she’s doing. I’ll be posting this at every social media outlet I can find. My voice needs to be heard!

This place is a joke. customer service. ya. when they get off the phone at the FRONT desk. lady talking to Rick” … i was there BEFORE the phone rang .
i had bought some hose clamps the day before which both broke, my wife put them in a Advanced auto bag by mistake … this RUDE customer service wouldnt look at my account to see i had bought them yesterday ‚
i also need a new heater hose … and asked where they might be. she pointed. around the corner .got on the phone then. so i walked back to the hoses. for about 4 minutes or so then she came around. and told me YOUR NOT ALLOWED BACK HERE WITHOUT A ASSOCIATE… wow i thought, as i passed to walk out. noticed the hose clamps on the end-​cap… went to the register to pay. but Alas. the phone rang .Rick … blah blah blah. ignoring me. as i wanted to pay for the clamps…
i said. are you going to do my sale. she turned around towards the back of store. her back to me. i asked couldnt she do TWO things at once ?
she then called the manager. who was nt any help … paid the 2.68 cents again .for the BROKEN ones they would nt take back because the bag was advance auto ???
btw. advance auto across the parking lot. has more friendly employees. go there instead, by the way … i never did get a chance to find the heater hose (she had not time to help) at Pep boys. advanced auto had it.

Kris Fletcher & Kristoh worked together to get me in and out of Pepboys in no time. They handled my car quickly and with much care. Be sure to see these guys whenever your car requires service, as I do. Greatly appreciate you guys!

Fred Wilson was unbelievable! !
He really helped me out when
My tire exploded on commercial blvd!
Kris also was fantastic! !

This is what I have been looking for, when I come to have my vehicle service. Professional customer service, certified tech support, and reasonable prices.

I used to come to this Pep boys all the time for batteries and quick fixes. Last time I came here I needed a plug for tire. It took 5 minutes and was out. In fact they didn’t charge me. Old school way. Take care of a loyal customer and they will do your advertising for you. Talk about a 360! I recently needed another plug. Pulled in talked to the ONLY mechanic and he said no problem can be done in 2 minutes but need to go inside to tell manager. Went inside and 3 people at table. Told guy needed a plug. He said it would be 2 hours. I needed to fill out forms ect. I told him it would take 2 minutes. I explained to them about previous visits there. Guy said that’s why there is a new mangers. So let’s get this straight. Old manger — customer service and quick results. New manger no customer service and 2 hour wait. Please avoid the place like the black plague. Maybe next time they won’t have 3 people sitting at desk and 1 mechanic.

Well I went back for my second service visit to get new tires and I am so happy I did. I met Service Manager Omarie. What a gentleman! My service was done in less time than quoted and I’m very satisfied. I will be back again and I will recommend this store to all my friends and acquaintances. Thanks for the great service.

I have used Pep Boys for simplicity in the past. Batteries. Tires. One semi large job in 2009.
But just received a price on a part and installation that was double what I found in a few other shops. When I talked to this «Whatever» at Pep Boys. His excuse was that because they are a large place their price’s are higher. I laughed so hard I almost peed my pants!
I then gave this knucklehead a short lesson on how business really works. Why a place like «Home Depot» or «Walmart» is «SO BIG» and why their prices are «SO LOW»!
I still don’t think he has any idea why they were so incredibly bad! When we first told them forget them doing the work. They started with how they would take off the computer readout charge and give us a $ 120 coupon. I told them keep it.
They were trying to rip us off. They are a place to stay away from!

I came in to purchase windshield wiper fluid; I was filling my reservoir in the parking lot when I realized that all of the fluid was draining right back out onto the ground! I went back inside and asked a mechanic named Paul to check it out for me, he told me to pull into the garage and he’d have a look. He determined my fluid reservoir was cracked, but went the extra mile to make sure my coolant reservoir wasn’t damaged as well because they are nested together. He topped off my coolant reservoir and assured me that I’d be okay, just to keep an eye on the levels. I really appreciated that he took time out of his day to help a frazzled, panicked young woman, and made me feel at ease about the situation. He really deserves some recognition for his customer service and integrity!

This store is a joke.
I went there to buy some parts and I had to wait for the Cashier or Manager or whatever she was to finish talking about the coffee and cookies her co-​worker just bought for her… all in front of me!!! Then she barely spoke any English and when checking out, she asked me for my License. what in the world? I asked for what and she said to enroll me (without asking for my permission) in some rewards program. Like I would give all of my personal info to a random company for whatever purposes they want.
Not to mention, like all mechanic shops, they will try to up-​sale you.
Not recommended. Service alone was enough to disgust me. You never put your personal issues and conversations with co-​workers before your customers, especially if they are in front of your face waiting to be served!

My first time experience with Pep Boys was excellent. My starter and battery died on a Sunday and I needed my car Monday! Went in and Fressia (sp) the manager was super helpful and Paul Cepeda in the Service Dept. ordered my part and had me out the door by 5 PM. I was really impressed with the service, especially on a Sunday. They were friendly, polite and efficient. Plus the prices were good. I would definitely recommend going there! (Store #382, Tamarac, FL)

I called to make an appointment as early as possible, I went in at the time they had scheduled and when I got there they said my appointment wasn’t scheduled until a later time.
That was after not greeting me for 15 mins when numerous workers were just standing around or walking right past me.
They said they only had one guy working and that’d I’d have to wait an hour and half.
I ended up just leaving not even worth my time.
Every time I’ve gone there the service is crap. This was the last time.

Needed auto repair and made appointment for car service. Had my car towed to tho shop but the guy at the service desk told me that they cannot work on the car because no techs available asked me if I could leave the car and said the guy sorry and that they cannot help me. This is the last time I am going to this place horrible service why schedule appointments and not honor them or at least have the courtesy of calling the customer and letting him know so his time won’t be wasted

I recently moved here from Santa Clara, California. I have been an avid user of Pep Boys for many years and hoped to receive the same excellent service as I did in California. I must say, I felt well taken care of last week, when I went to this Pep Boys to have my brakes checked and a synthetic oil change. The process went into several more hours than it should, and when Service Manager, Peter Hogge got involved, he made sure things got done and that I was a satisfied customer. I will definitely be back for future wok on my car. Thank you, Peter… Barbie

This place was fast and easy! Brandon was phenomenal, all around employee! Catered everyone’s needs from, doing paperwork, to managing phones, and knowledge of our cars. Am definitely going back! Thanks Brandon!

Me and my girlfriend just went to pepboys for an oil change. Brandon was extremely efficient and helpful. I had a nail in my tire and they found it removed it and patched it free. Brandon seemed very knowledgeable about the store and the process of removing the nail and changing the oil. All questions were answered immediately. The store was pretty busy and our vehicles were still completed I a timely manner. Most definitely will be going back!

Had what I needed. Sort of a long wait, though.

Great service! I went on a Saturday to get a tail light fixed, which cost about $ 15. The car was somewhere between 1,000 — 1,400 miles overdue for an oil change, which I didn’t know about (not my car), so the mechanic working on it brought me out to the shop to show me everything going on inside and talk to me about it – no oil came out on that dipstick!
When he was changing the oil he noticed a near bald rear tire and worn front tire that he took me back out to show me. They never pressured me to get anything done, but he went over the consequences. Before doing anything he always notified the manager, and she quoted me the new price for my approval. I think the manager’s name was Juanita; she was working the counter and was really great. I felt that they were honest at this shop (which I am always worried about when I go to a mechanic) and they had great customer service.
Later, I noticed the tail light was out again. I’m not sure if I had told them the wrong one and the mechanic didn’t confirm by checking the lights first or if they did fix the right one and it just went out again. Someone else took the car back and they replaced the right one for free. He said the same manager (Juanita?) helped him and was very polite about everything.

I recently visited this Pep Boys to get some tires on a Saturday evening. They had a special going to buy 3 tires an get one free. Nobody else was open and i really needed the tires so i definitely appreciated that. I was a little frustrated at first when it turned out that it was a mail in rebate. The service person was very helpful though and prepared the paperwork for me. The tires were put on quite quickly as nobody else was really there since it was a Saturday evening. I would rate the store as a four star except that i found a couple of days later that one of the tires they gave me was the wrong size. When i went back, they had no problem replacing the tire but had me come back a couple of hours later instead of replacing it right then.