Collections At Sandpearl Resort

My husband and I, having not been on a vacation since 2010, decided upon a week long vacation at the Sandpearl resort, based upon reading some reviews and familiarity with the beauty of the Clearwater beaches. We spared no expense, reserving a one-​bedroom suite facing the gulf at approx. $ 600 a night (not including the resort fees and taxes).
Our room was decent, however, the bed was awful, not resort quality AT ALL. It was lumpy and concaved where the 100s of bodies before us had slept. We brought it to the attention of the front desk on day two and they immediately sent housekeeping to our room. Their answer to fix it was to add two additional mattress covers, which only served to make it even lumpier. on day 4 we again raised the issue at the front desk, she indicated she’d have a manager contact us, no one did. Upon checkout this morning we brought it up a third time indicating that with the price of the rooms we would not expect such poor beds or complete silence on the matter from management. The young lady was very apologetic. We indicated that we’d appreciate reimbursement, since management didn’t feel their guests satisfaction was worth a call.
It’s a given that vacation is to relax, unwind and have a good nights rest. Unfortunately the latter was missing on this vacation, which tainted our overall experience. We were disappointed with having to pay parking and the additional fees as well, on top of the 4k we paid to stay in a high-​end room where the bed was subpar and as stated affected our overall comfort and satisfaction.
Our biggest disappointment however, is with the management of the Sandpearl in not contacting us. That indicates to us that at the Sandpearl it’s a business first and foremost and guest satisfaction is secondary.
We will not be recommending the Sandpearl nor will we be back.