Big Time Camera

Big Time Camera took my order on December 20 for a camera that my daughter needed for a photography class she is taking. I placed the order on the internet and paid extra money for 3-​day shipping as this was the majority of what I was purchasing for her so wanted to make sure that I received it in time for Christmas Eve. First, they called me on December 21 to see if I wanted anything else as the camera as I ordered was completely useless with no charger, etc. That in itself is beyond my comprehension. When I buy a phone, the charger is included; when I buy a computer, the charger is included; when I buy ANY chargeable electronic, the charger is included in the purchase price. But, here they just send you a camera and it is useless and unable to use until you pay more money for the charger, etc. So, after spending an additional $ 200, I have now purchased a $ 600 camera PLUS the extra money for the 3-​day shipping. I am assured by the man on the phone that I will receive the camera, etc. in time for Christmas. Well, Christmas Eve comes and there are no deliveries made to my home. I go online to find the tracking information so I can see when it should arrive only to find that the tracking number is BLANK. So I have no way to find out what is going on with my package. I try to call the company but nobody is in and they are closed. I try again on Christmas but they are closed. I try again on Saturday but they are closed and try once again on Sunday but they are closed. FINALLY, on Monday the camera arrives at my home. It is now FOUR days past when it was supposed to arrive! Today, I call them to see what they are going to do about the late delivery only to have them tell me that it isn’t their fault. It is UPS’s fault. I did not place the order through UPS — THEY did. They should be taking care of this. I should not have to now contact UPS to get this taken care of. Oh, and btw, when I called them they said to look at the tracking information and I would see that there was going to be a delay. HOWEVER, they never sent me this information until AFTER I called them today. Then they forward me the information that I should have received before Christmas! When the man I was speaking to would not do anything, I asked to speak to a manager — they put me on hold for 17 minutes while I waited for the manager to come to the phone and then he was EXTREMELY condescending to me! Asking me if I have ever placed an order on the internet before, etc. They have done nothing about this error so between the bad attitude, the lack of a charger, etc., the refusal to take responsibility for the shipping mishap and the complete lack of ownership, I am writing this negative review about them and advise anyone who is considering buying something from this company to RUN and DON’T LOOK BACK!