Brighthouse Networks

Avoid at all costs. If I could leave 0 stars I would. We pay over $ 150 per month just for cable and internet. The Internet service is terrible along with the tech support. The connection keeps dropping off and we’ve had 4 techs out in less than a week and all of our devices checked for issues. I was also home waiting for a tech and then got a cancellation call saying that no one was home when they tried to come which is a blatant lie. It’s been over a week this past time and our internet is still unusable on all our devices. This is just the most recent problem in 3 years of terrible service. Sadly they are the only company available in our area. I make a point of checking every few months to see if by some miracle I can switch. If you can get ANYONE else I would highly recommend it.

This is literally THE WORST cable company EVER!!! Every time I try to do something with my account I’m quoted one price then when I get my bill it’s ALWAYS more. I set up auto billing because I was only paying for my DVR service (due to the fact that I have to stick with this God awful company because of the complex I live in) 3 months later one of the technicians pounding on my door demanding I give him my equipment or pay a $ 92 bill!!! They take total advantage of their customers and have no consideration for their extreme LACK of customer service.
In the past I’ve had Time Warner, Comcast and Verizon and I would take any of them over Brighthouse!!!
I would rate this company –3 STARS if I was allowed!!!

I came to this location over the weekend to return some equipment I found a year after a move. I am happy to report that even thought I did not renew my contract with bright house the customer service given on site was excellent. I have been to this location a few times while I had Brighthouse as a provider. Each time I have never had an issues with the representative at the site. This time in particular Caren waited on me and she was courteous and knowledgeable. I definitely recommend asking for her if you need to go to the location.
I also recommend keeping your eyes peeled for the location because if you are driving to fast you will zoom right past it. FYI read my tips on this location :-)

What a joke! Run as fast as you can to Verizon. The absolute worst customer service in Tampa Bay. We had 4 appts for a tech to come out and only one time did anyone show up. I wasted an entire weekend waiting on them to show up. The one time they did. The guy wasn’t able to complete the job. I have spent 3 hours on the phone waiting and have gotten nothing but excuses as to why the service has been so terrible.
Do yourself a favor and don’t live in a brighthouse unless you want bad service, your bills increased every year, and less than stellar customer service.