Carrollwood Collision Center

CCC was so understanding, they even helped me with my insurance issues (calling customer service, etc.), knowing i had a language barrier. They placed an order for a new door as was needed and were fast.
My husband was worried about pricing, but I shopped around. And they were most reasonable.

Wow, I am surprised at some of the bad reviews on here. I also have USAA and was referred here the first time. Since then I’ve requested to have my car repaired here!
Unfortunately, I’ve had to bring my cars here multiple times over the years (15 years) I say unfortunately because you’re typically not visiting this shop unless you’ve had an accident.
Every time, though, these guys have done a stellar job! I never had to pay more than my deductible. They’ve always done a fantastic repair job (truly…if I could share before and after pictures, you’d be astounded) and my car has always been detailed and spotless when I pick it up.
The last accident I was in was a particularly bad one. I thought for sure my car was totaled… damaged/​sandwiched on both sides. But, to my surprise, it was not a total and these guys fixed it like new. I and my friends could not believe the fantastic job they did!
Another thing I should mention is that these guys are super polite and professional. They have also given me rides.
I will always take my car here for body work.

I wouldn’t give this place ½ a star!!! They totally took advantage of my mother. Not only did they do more repairs to her car than the insurance would cover after she specifically told them not to bc she couldn’t afford it but she ended up having to come up with over $ 700 out of her own pocket. It took them over 2 months just to replace her bumper and muffler. They would never return her calls and when he finally did respond it was through a text message. I eventually drove her up there to see what was going on because we felt like she was being avoided and the owner rudely told her he will call her when it’s ready. Two months later she finally gets her car back and it was filthy on the outside, rims were dirty, side mirror was broken and they didnt even put her mud flaps back on. Unfortunately we did not check the mileage before leaving it with them but we’re pretty sure they were driving her car considering she takes it through the car wash once ever 2 weeks and I have never seen her rims so filthy. This is the first time I have ever wrote a bad review or any kind of review about a business before but this guy is a real joke!

Rude. I was recommended by USAA to have an estimate done on my car at this place. I walked in and I was not greeted and I had to speak to the front desk clerk first. The manager came out and mumbled, took my keys and went to look at my car. No customer service, no compassion or empathy for my vehicle or myself. I felt like I was burden to their work-​flow (I guess). I chose NOT to get my car repaired fearing they would treat the repairs like they treated me– like CRAP…

I have had my car repaired here on 2 occasions & was quite pleased with their professionalism and workmanship. I recently went for an estimate & felt for the first time I was being spoken down to as a woman.
What I was saying I wanted done, was not being heard. The response I was getting is what they wanted to do, a really different story.
I am really quite suprised with the recent encounter & hope they get some training in customer service. What’s a girl to do? Ask for what she wants ts & receive she asks for.

I have to say I thought that this was going to be an awesome body shop, based off of their reviews. I was very wrong, and now I am extremely disappointed. I figured I’d at least leave a review, so others would not share my experience.
I went here after I was involved with an accident; my insurance company USAA referred me to this shop. Upon arriving the place is clean and look like a secure lot to leave your car in night after night while getting it repaired, the front-​end staff was friendly (Jackie is a sweetie) and the gentleman Kenny that quoted me seemed nice until I started asking question.
I explain to the Kenny what happen during the accident; once I was done he started writing his initial estimate. The original estimate that was made, is made before my car is even worked on and is just preliminary; this is not a true or accurate estimate since the car has not been worked on or disassembled to see further damages. However Kenny definitely did a less then par-​look of my vehicle that he told be needed about $ 500.00 in repairs. What a Joke.
This was odd to me because I had taken it to a non-​USAA body shop before taking it here, so that I could have an unbiased estimate. When I started asking Kenny question he quickly got defensive about the quote stating that this is all USAA would cover.
This confused me an truly contradicted the 1^st body shop I choose to stop at (Which was Infinite of Tampa) Still I think its funny that I got quoted at a few other very well know and highly rated body shops in the area later that day that were also not on the USAA list and they quoted me a proper and accurate quotes so that my car was not two toned and it was a complete repair from the loss.
Kenny said statements like: **(«Each of these additional areas contain pre existing damage not related to this loss (stone chips and sub standard prior bumper repair.»)** Kenny was happy to quote me but not happy to submit a supplement estimate that would cause about $ 2000 more worth of charges. He said things like «USAA will not over it.»
So verse Kenny backing up his new customer, to help the insurance company see why the repair needed to be done this way, he decided to tell me I will need to do the run around to get it cover. What a bunch of cowards… You would think that they would want all the business they can get, like most small businesses. However I understand why they wouldn’t do the repairs, it affects their relationship with USAA, because they would have had to express to USAA that the cheap amount of $ 500 that they already distributed to me was not going to cover the true repair.
Advice For Kenny:
Most cars in all of America have normal wear and tear damages that are common and irrelevant, to the accident. Which in this case damage the right of my bumper and right fender and right H.I.D. I think every driver in America can agree that they have some random scratches and stone chips on the their vehicle, this shouldn’t stop your insurance company from doing a complete repair. People like Kenny should genuinely be ashamed when saying things like this to insurance consumers trying to hoodwink them out of a complete repair.
However I guess when your business is fed LEADS from USAA it is necessary to keep USAA happy, by doing the cheapest possible repair to your car. I don’t think as a consumer it is at all wrong to tell your insurance companies that the cheap quote from they’re less then par-​auto body shop won’t do. The Fact is a USAA adjuster never said that the repair couldn’t be covered you Kenny just thought it couldn’t be covered, and misleading customers in no joke.
I want everyone to know that if you choose this body shop base on a USAA recommendation, prepare not to be heard and your concerns invalided, with trivial insurance BS, as you will only get the repair that they think they will get approved with the insurance companies, and not the repair your car deserves.
Side Note:
USAA cover all the cost that this auto body shop said they wouldn’t. Thanks USAA, as I know consumer who pays the monthly bill to be insured properly is your number one concern. Big thank you to Infiniti of Tampa for sticking by me to make sure all the repairs got covered.

I went in to Carrollwood Collsion Center today for an estimate after being involved in an automobile accident. Immediately, the gentleman asked me why didn’t I go to the place the insurance company referred me to. I found that odd being that he knew as well as I did that it was best to look around. I also went there because its close to my home and the other place is far across town. He hurriedly looked at the back of my vehicle and ignored obvious damage to my vehicle. I guess because he assumed my vehicle had prior damage. I pointed it out to him that the accident damaged the entire back end and he stated that he could not write a complete estimate until it was repaired. That made no sense because he knows the insurance company isn’t going to pay for repairs after the fact. I then realized that for some reason he just didn’t want my business and that is fine. He even took the time to attach a paper to the estimate stating that it was illegal to defraud insurers with false claims. Well that was a first! Everyone that doesn’t look like you isn’t trying to get over. Don’t write me the lowest estimate out of spite when it isn’t even accurate and thorough regarding damages to my vehicle. I just wish he knew that I wasn’t naïve to how he was treating me and he should treat all customers with the same level of respect. I will never, ever go there again but based on his behavior, he would appreciate it.