Computer Doctors

Update from original review — news flash — they still suck — just funnier now that I can read his bs excuses. I’ve dropped any hope of resolving this issue long time ago — I just wanted everyone else to know what they did to me. However, this Jacob guy keeps sending me excuses on why he can’t honor is 100 percent satifaction claim or how that means he can break your stuff and just not charge you anything and its all good. His excuses are actually getting entertaining — in person he wanted me to buy insurance and then scam them to pay for his mistake. Yeah — I’m not into criminal activity especially to cover clowns like this guy. Once I paid another company to fix his mistake and posted my original review — he first claimed I was a competitor making false claims — then I had mistaken his shop with another shop — then that employee most likely doesn’t work here any more or something like that — then the prices I quoted were not his prices — then the company that fixed his mistake charged me too much… I shouldn’t have paid $ 600 for that repair — he could have fixed his mistake for only $ 300… then Oh wait that employee now does remember that a little bit and says it wouldn’t power up when I brought it in so its not there fault… Keep in mind — he is contacting me with these lame excises. This was my challenge to Jacob. I challenged Jacob to pull the security cameras for that day — if I didn’t power up that laptop in front of his employee at the front desk and set a personal password at the same time and personally show him how the power adapter works well when held at the right angle as did the computer than I would do FAR more than just replace these reviews but if I did and that computer worked like I said it did when I dropped it off — he owes me nothing other than he can just accept the fact he owns a crappy business in South Tampa that does crappy work and gets crappy reviews and leave me alone by no longer sending me messages full of bs excuses. At this point — I would rather see everyone avoid this place then get anything from him. These people are scammers — they broke my lap top and refused to fix their mistake — I am 100 percent positive about this. The second shop opened my laptop in front of me and showed me the splattered solder on my mother board and missing screws clear as day. Absolutely 100 percent positive that the crappy soldering work from this business fried my mother board. This was a great high end laptop that I wanted to keep for a long time not some used piece of crap he tried saying at the end of his long line of excuses. I don’t want anything from this guy — the only way I would change a thing about this review is if he finally said he was sorry and admitted he made a mistake truly tried to fix his mistake other than try to change my mind and review by making up excuses. I just want everyone to please learn from my mistake and take your business elsewhere. I live in South Tampa with my family — scammers like this need to move on. This is way to nice of a town.

Untrustworthy. I took a hard drive in to try to recover data that had accidently been written over. Initially I was told that it should be no problem recovering lost data and that it would only cost $ 99. Sounded good to me so I left it there. A few days later they call and tell me they could not recover anything BUT they could if I left there longer and paid an additional $ 100.
I was reluctant but in a jam, and they guaranteed that this «deeper scan» would recover lost data, and it was worth the additional $ 500 if I really want the data back, so I gave my okay.
A week later they call and tell me it’s done, data recovered! I was happy as could be. All I would need to do is pay for an external drive for them to put it on, which they charged me $ 160 for. Really having no choice, I paid for it and went and picked it up.
I plugged the external hard drive into my PC and every file that was supposedly «recovered» was corrupted! Completely useless. I asked to speak to the store owner but they claim he’s only there on Friday mornings but they gave me his email, so I send him an email and asked him what the hell is going on? I paid all this money for nothing.
He writes back and tells me I can bring it back and they can run an additional, more in depth scan… this time for $ 500! I tell him no way! We go back and forth and finally he agrees to do this in additional scan for no charge.
I take it back and a week passes, then two weeks, then three weeks and I’m calling asking what’s going on. I keep getting excuses. Knowing I’m being jerked around, I tell him I’m going to file a complaint with the Better Business Bureau. Suddenly, this mysterious scan is completed, and he agrees not to charge me for it. I come in to pick it up and he claims it was one big mistake, that the original scan did work, but somehow they misplaced the original recovered data! Yeah, right!
So in the end I got most my data back (I never expected 100% of it back) but it was like pulling teeth. They’ve got the ethics of a flea. One thing I found out during this ordeal is that the owner, Samuel Jacob Lott, has a criminal record, which can be found just by Googling his name.

Super quick and efficient service. In less than 5 min, my doc cleaned my charge port and accurately determined my Mac had a dying charger which was responsible for my computer not working. Got a new apple compatible charger at the store ($ 45) and was out the door. So much better than making an appointment days later at the Apple Store! Will definitely use Computer Docs in the future.

They did not charge me to diagnose my problem like everyone else wanted to. One of my computers could not be fixed but, at least I did not have to pay to find this out. The other one is now faster then ever.
I will be sending all my friends and family to these guys!!!

They were really good to us and are super knowledgeable about everything at about half the price or best buys geek squad. I recommend this place highly and I will go back if I need the service.:)

Not much to say I came in requested a service and the service was completed and they were very respectful.

Basically this is two reviews.
1) The first time I walked into this shop with my laptop, I was very happy with the service. The tech took my computer apart on the spot, told me what I needed and by my choice I ordered the parts and returned this time with two laptops. My wife’s and mine. 2 days later I received a call saying they were both done, 1) my personal computer could not be repaired because it was missing a certain piece that needed to soldered on but it could be used with an external keyboard. 2) My wife’s computer was working great. When I arrived it turned out my wife’s computer was not working it was exhibiting the same symptoms. The tech said he didn’t understand it was working just fine, but because of those working sometime, and not working other times symptoms most likely it was the motherboard and it wasn’t worth fixing. Well, my wife was now without a computer, so I decided to buy one right there.
I took the computer home, ran all the updates, put an anti-​virus program that I have trusted for years on it and started downloading. My broadband at home gets up to 150mbps per second but this computer was really slow. When I went to download the restore DVDs, it was going to take like 3 – 4 hours per DVD. Well, I wasn’t happy. I returned the settings to default factory and boxed it up.
2) I walked in a week later with the laptop clean and exactly back in the box the way it was. It easily could be resold. Since he sold it to me at a discount because of all the issues with the other laptops I was prepared to make him whole. I told him I would like to return it, and I would pay him for the diagnostics on both the other computers and the 10% restocking fee. No such luck. He told me that since there was nothing wrong with the computer I could not return it. I thought, «What?» I only had it a week. He threw that back in my face. «You used it for a week and now you decide to return it?» I told him I took it out of the box and returned it just a couple of hours later after I decided I wasn’t happy with it. Unfortunately, with the short hours they are open and my work schedule I just couldn’t get back there until now. He called his boss who supported him, but refused and then blew his temper. I was trying to say, just give me a break, my wife doesn’t like it and it is just too slow for our needs. Nothing, he just blew his stack. As I left, I mentioned that he didn’t even ask if I wanted to look at another computer that had a faster processor, because I would have bought one.
So, in the end, they couldn’t fix either computer of mine, and the customer service when purchasing equipment was less than desirable. To make matters worse I walked into Sam’s just today and found the same brand notebook with a much faster processor for $ 75 less than the inferior notebook they sold me.
*Prices are to high
*Technical skill is inferior
*Customer Service is lacking