Extra Space Storage

So far all is good, price was right service was good as well. Unsure about the flooding will know soon enough when I return to check on my items.

Needed a place to store my RV for a few months while I fly home for the holidays. Facility was clean and well organized. Friendly, helpful, and knowledgeable staff made paperwork quick and efficient. Staff available via phone, in like other storage locations I’ve used. Security looks good. Location close to Tampa airport.

I’m completely disgusted after my experience with Extra Space Storage. I was a few months behind on my rent and I got a call on Saturday 6÷16÷12 that my unit was going to be sold at auction on Wednesday 6÷20÷12 unless I could come up with the entire past amount due. They would not negotiate. They would not take 1 or 2 months of payments. They would not do anything except sell the unit because, in their words: «Legally we can do this.» I got the money together and called to say I was bringing it over and they informed me that they had already sold the unit. I never received any notification of the sale prior to that Saturday and when I spoke to the district manager, he told me that the letter they sent had been returned to them. I feel horrible. Decades of my family’s belonging gone and they wouldn’t negotiate and they didn’t even notify me.

I had my worst business experience here. This location also runs the Benjamin Road location too, which will be the unit I will be reviewing but since it’s run by this location (Anderson Rd), I am posting the review here.
The manager of this place really needs to learn how to do business especially customer relations. You would think it’s easy, you show them the place, if they like it you rent it to them, give keys and locks and if there’s any problems with the place exterior you fix it.
Well apparently it’s a little difficult for him to handle and he said he has 10 years experience.
It’s all great at first, when he was showing the units we were interested in. We asked all the questions we wanted, one of them about flooding because we know this area have a flooding issue before. He told us it’s fine, it hasn’t flood for 4 years because they fixed the drainage ditch out front. One of the other question was about one of the units having plaster on the ground, left behind by previous user. We asked if he could have it remove, he said no. This was before we move anything in there. He said we’ll have to do it ourselves but he can reimburse us the fee for renting the tools to do it. Red Flag in my head was, well if I rent the tool and I do it and let’s say something happen to the floor then I’m going to have to pay for it. Since we really need the space at the time we still rented it and we did some adjustments on our own on space usage for that area, which turned out to be fine.
This is when things starts going bad.
One day during our move in date, it started to rain and water was getting in from one of the vents they had on the roof. We called the manager and he flat out say it’s impossible while I was standing next to the puddle that formed from the water. He finally gave in and said he’ll have someone over to take a look tomorrow. After his own people took a look, they realize the vent was made too big and water was getting in but no apology what so ever from the manager.
Now remember that flooding question we had ask earlier and him replying it doesn’t flood. Well what do you know, a month after we moved in, it FLOODED! Not once but TWICE! One entire row of the units had about 2 – 3 inches of water at least, so it’s not just my unit that got flooded but everyone that was in the same row. The wooden furniture, and carpet I had stored in the unit was pretty much soaked, especially the carpet. The first time it happened, I didn’t say anything. I just cleaned up the mess. The second time it happened, which was about 2 days after the 1^st time, I started cleaning up right away since I still had the equipments. While cleaning up, the manager dropped by. His reaction, «oh I didn’t know this place flooded today or the other day.» Um you’re the manager of this place… aren’t you suppose to be keeping up on the condition of the place you run? Then I brought up our previous conversation about flooding before we signed the papers and he pretty much didn’t want to talk about it. Then he left.
I started talking to the tenants of the other units that came to do a little clean up and they all said this place always floods so they only put certain items in the units and the manager doesn’t know anything about this location and he rarely drops by. So by now I’m getting a better idea of the manager. Soon after that day, mold started to show up on the walls, since it’s all dry-​wall. Then it got onto my wooden furniture and even some of the boxes that never got wet.
So now I want to get out before I pay another month’s rent. How bad did I want out? I hired some people to help and moved everything in 3 days flat working from 8 AM to about 9 at night. It originally took me and 3 other people about a month to move in.
I would avoid this place at all cost.