Firestone Complete Auto Care

Have been here a few times with no complaints. Was previously using the Brandon location but after being turned away at 2pm on a weekday for an oil change because it was too busy I decided to try this location. This store is busy too but is supported by more staff. Staff at the front desk are helpful, honest and I’ve never felt like I’ve been taken advantage of or pushed into service I don’t need (which is an issue for a young, blonde woman like myself). Staff are always looking for a discount or rebate to offer with their services which is always appreciated.

Called on Sunday for an oil change and they got me in at noon. I specifically ask how long will you need the vehicle? He said an hour and some change. I go next door for a sandwich at Marcos come back in an hour and boom the truck is coming off the lift just a promised. Now I can get in with my day. Another good experience at Firestone.

Wow, where do I begin. I had to get my car towed to Firestone because the starter was out and this was the closest mechanic. I’m now kicking myself, WISHING, I would have read the reviews before coming to this god forsaken place. I get a call this morning saying that the starter replacement is going to be $ 700 dollars. When I told Michael, that was outrageous he did me a favor by knocking off 100 dollars off the price! WOW, thanks Michael. What a guy! I suggested bringing my own starter, nope, that is not allowed at this reputable establishment. What a surprise. The starter was $ 450 dollars at Firestone, when autozone has the same one for $ 140. A guy that worked at auto zone heard about my Firestone issue and HE even said Michael is known for over charging people. I call back and tell my good friend Michael I will be taking my car else where. When this happened Michael told me all offended like, «ok, fine, but you know your car won’t start right?» Duh, Michael, This is why the car is here. I’ll get it towed, shoot I would rather push my car five miles to the other mechanic than have you work on it anyways. Oh yes, I forgot to mention, when I got my car back there are 4 grape sized dents on my driver side door, looks like hard taps from a screw driver. I am just so appalled at this whole experience. I hope this is a warning to those of you that consider Firestone. Shame on you Firestone, shame on you Michael. If any of you are indeed looking for a reliable, trust worthy mechanic that’s not going to price gouge you just for the hell of it, I recommend cross creek auto repair. They took me in with open arms and charged me 150 to install the starter for me. So, that being said, it’s safe to say this is the last Firestone experience I will ever have.

I arrived at this Firestone at 10:30am because I need a wheel cylinder replaced. They tell me that they will get me right in! I thought, fantastic! The other reviews had bad experiences, but mine will be good! I wait. And wait. And wait. Then, being around noon, I cross the street to eat at Burger21, which was honestly pretty good! Come back, thinking they may have my truck in the bay. Nope. Wait, wait, wait. 3:30pm I see them driving my truck into the bay. Finally, I thought. I will be out of here in no time. Original bill was $ 211. After a brake inspection, fluid was on the brake shoes so they need to be replaced. Fair enough. And the drums need to be replaced since they absorb fluid. Wait, what? Steel absorbs? Hmm! And we may need to fix your emergency brake. It «MAY» not be functioning properly. Final bill, $ 830. No. On top of that, they say it won’t be ready till tomorrow! I work for a living. I have to have transportation! The auto store is literally across the street. I can walk across, get the parts, and walk them back for you to put on and put back together in 45 minutes tops. I waited all day, now I can’t even drive home? Finally got them to do the repairs that really are necessary, and walking out the door with a $ 330 bill. Maybe I should get a chunk of that $ 160/​hr labor fee. Lost a Sunday and now I have to get a ride with a coworker. Thanks Firestone of Wesley Chapel for confirming your rating! (I just hope nothing else «needs to be fixed» when I pick it up tomorrow!)

I gave my 2007 Hyundai sonata for AC check. The AC used to cool, but not super cool, so just wanted to check if it was bit low on freon or something. They inpected the car, and told me that there might be a minor leak, which would cost 129 for recharge/​setvice etc. I declined. When i received my car back, it started blowing just hot air, no cold air at all. The shop declined that they caused anything. Disgusted with the service.

I find this establishment to be very dishonest and quite reckless. On 3÷16÷15, I had an appointment at 0900 to have 4 new Bridgestone tires placed on my 2010 BMW, which I have alway kept in immaculate condition until last Monday. I had just left work prior to arriving at Firestone and I had my car backed into a parking space in the hospitals garage and the only object behind my car was a wall.
Once arriving at Firestone, I backed my car into a parking space and folded the mirrors as I would normally do. I stood at the door for approximately 30 minutes before going outside to wait for my ride. I was outside when the technician took my car into the garage. I looked at it as he drove past me. There was nothing wrong with the rear bumper on my car.
Upon returning about two hours later, the manager said the car should be ready in 15 min. I was standing outside when the technician drove my car up and parked it. To my surprise I had a large dent in the drivers side rear bumper. I asked the technician what had happened and he stated, «I don’t know.» The manager came out and took pictures as well as myself. It was quite obvious that it was recently damaged. On the inside of the shop, the technician stated that he did not know how to fold down the mirrors. Really?
I was told to get estimates and I did. However, the bumper will need to be replaced and of course the car depreciates after an accident through any insurance claim. The car has always been kept in the garage and has only 32k miles on it. Needles to say, I’ll never return to this Firestone. All I wanted was new tires and not to spend my valuable time running around getting estimates. Who pays for the depreciation of my car as well as my time?
An update:
After speaking with the regional and district manager, I was first offered $ 1000 and then $ 1600. I declined each offer. The repair was just a little over $ 200, not to mention the rental. I had asked the manager who had made the offers if it was common practice to note any body damage to a car that they take in. He stated yes, however, the technicians said that they had saw the damage but forgot to note it. How ironic. I went through my insurance company for the repair and they are going after Firestone for reimbursement. However this situation turns out, I continue to express to everyone that I know to avoid going to this particular Firestone if they value their automobile in any kind of way.

i agree with all those people here who gave 1 star for this place. I went for an issue with my car alignment issue. They said tires needs to be changed and rotor needs to be worked. But within a week i had issues again and now they are saying shocks and struts are leaking and needs to be replaced. When i asked why they did not let me know earlier their reply was even more irresponsible saying that they missed to check that which is the root cause of the issue. I would suggest anyone not to go this place and lose your money. This place and ppl are absolute rip off.

Despite all the negative reviews here I had a very good experience here.
Had a tire blowout on the i-​75 highway and still had to drive another 300 miles that day (tire wasn’t repairable due to sidewall puncture). Went to several tire shops in the area to no avail (no tires of right size). When I called Firestone they had my size tires but were booked for that day (it was late in the day). However, the clerk actually offered to call another tire shop to check if they could help me and when they weren’t available he agreed to replace the tires on the spot (thus saving my road trip from veering off schedule). That’s some good customer service!

Brought my car in for an oil change on a Friday and they were slammed busy, I’m not sure that I’ve ever been so glad to have had an appointment. Annemarie was an absolute pleasure to work with, she made sure to keep me updated on my car’s progress despite how busy their shop was that day. Make sure to ask for her when you visit.

BEWARE: I went here for the $ 21 oil change. Went on Unilocal and read the reviews so I knew what I was walking into. So based on the reviews I checked all of my tires thoroughly, which only have 20,000 miles on them, and they were free of any damage prior to going. I drove 2.5 miles to their location and while at Firestone I am told that I have a huge screw in my tire in an irreparably location (see picture) and it’s going to cost me $ 200+. The odds of that actually accidentally happening in 2.5 miles is beyond belief. So you be the judge.
Update: I have responded to Firestone’s request, as seen below, without any real resolution on their part.
2^nd Update: Received a phone call from the district manager and he sincerely wanted to make things right, so that was good. I will update again when he follows-​through on the jester to make it right.

Beware of this Firestone. Nothing like the others I have used in the past. Seem to be perpetually short handed and over booked, also a bit scam oriented, tacking on extra cost for services and attempts to dodge warranty obligations.
I had an appointment for 10:00 am and waited three and a half hours to get 4 new tires put on. The truck wasn’t even pulled into a bay until 12:00pm.
I’m back less than a week later warranty in hand due to an early morning flat, couldn’t find any punctures, but they guy is trying to charge me $ 129.00 before he even looks to see if the tire is defective and accusing me of turning down road hazard insurance they never mentioned. I said «no thank you» and asked for my keys back. Two other customers overheard my situation and also asked for their keys — suddenly the desk guy is bending over backwards to accommodate me and offering to repair the tire without charging me «this time».
I probably will buy the road hazard insurance (at $ 10.00 per tire for «today only» if you can believe it) but I recommend going to the Firestone near University Square Mall instead of this one.

I was helped quickly and promptly. They didn’t try to get me to buy services I didn’t need. My car was done in about an hour and a half and I got two new tires, an alignment, and an oil change. I have no complaints.

The service was terrible. One of associate said it will take about 45 mins ive been waiting for more than 2 hrs to get service done and i see my car is in the parking lot but nobody even told me about it. I even made an appointment for the service it took a while. one of the stuff was rude he didn’t even apology saying sorry for the wait or thanks to a customer. I am very dissatisfied. What a wasted of a day just sitting there and do nothing.

Two words: Scam Artists
I mention these guys only to steer you away. I know of at least one other quality automotive shop in the area (Cross Creek Auto Center) and I’m sure there are others much better than these crooks.
Long story short: I know something about cars. I like to pretend I don’t when I bring them to new mechanics. These guys basically tried to rape me on the lifts. What started as a routine inspection and muffler service turned into the possibility of spending many hundreds of dollars on unneeded services and fabricated repairs.
On top of that, they REFUSED to stop trying to pitch their Firestone credit card to me. I’m in financial services. They couldn’t believe that their 24.99% interest rate shocked and offended me.
A completely disgusting and sleazy experience that gives all automotive service centers a bad reputation.
Caveat: I obviously didn’t get any service done their, I walked out and will never return. As such, I can’t vouch one way or another for their actual service quality. I’m betting it’s poor.
Stay away.