Greyhound Bus Lines

Never using Greyhound again. They never answer their phones and they are extremely rude and unhelpful

More like half a star!
Let’s start with bus station. It’s so dirty, and out-​dated, not to mention stinky, wish they would clean up that place. It isn’t just the Tampa station, Tallahassee feels the same.
The buses aren’t any better. They offer comfortable seats, complimentary wifi and outlets. It was 4.5 hr from hell.
Most of outlets don’t work, very annoying. I had to skip from one seat to another so I can find a working outlet for my laptop. Their complimentary wifi sucked, I chose the bus route so I could do work guess the universe had another plan. The pages were loading so slow, ate my battery before I could start anything.
There’s nothing comfortable about those seats, very hard and almost no cushion. Faux leather of some seats were coming off. Very attractive.
Did I mention amazing sounds the bus was making throughout the trip? One of the metal beams on the side of the bus was loose and it made a banging sound. So peaceful.
I am not looking forward to my trip back home. I will never ever make another reservation thru them again.

Today I went to help a cousin that was traveling though town so I went down to Polk Street to meet him. This bus station is as simple as it gets. There is seating, restrooms a vending machine or two and a TV. Tampa is considered a metropolitan are so I admit I was expecting a little more.
I waited by the information booth till someone came to the front. A gentleman carrying garbage told me to wait behind the black rope and that someone would be with me shortly before entering a door. Three minute later her appeared behind the counter and asked if I needed assistance. I am guess this dude is the clerk and janitor. LOL!!! What kind small town crap was this? All I could do was laugh! I then asked where the schedule was for the buses, he responded on the wall. I asked was it on the screen and he advised it was on the paper. Keeping it real old school here!!! I am however mad he looked at me like I was slow!
I will say that the building was clean but there were a lot of riffraff and homeless poeple hanging aroung. I dont prefer to travel by bus but if I had to atleast I know where the station and schdules are LOL!!!

This entire experience is just as piss poor as it comes. It’s not just this location. It’s the entire process. You BARELY get what you pay for. Allegiant airlines fare is just as good or better (for now at least). But if you have family members that won’t fly (let’s face our fears people) I guess you will have to deal with this substandard service. My three problems
1. I needed to Change travel dates so I called and customer service is only available starting at 5am on weekdays. Hmmm
2. I felt uneasy and the next day I found A number and found a way to talk to a person. The person tells me I have to pay $ 20 to change ticket -«YES!!”-but «You have to do it AT the station (I live 45 minutes away) or you forfeit your ticket. — AND you have to do it by midnight before your day of travel.“So it’s 9:00 pm and I hop in the car and go.
3. I get there at 9:45 — 9:50 and wait for the attendant. Attendant shows up and says– I’m sorry we’re closed-​and I explain what I was told — «she should have told you this station closes at 10:00pm. You have to come in the morning. It’s a waste of time to expect anything from something like this-​if I didn’t have to respect my much elder relative-​I would have just thrown up my hands and said I’m done!
I don’t care what your customer base is typically like-​There IS NO EXCUSE FOR THIS TYPE OF SERVICE.

I don’t usually take the bus, but on my visit home for Thanksgiving this year I decided to ditch my car and take the bus, taking Greyhound instead. I had low expectations going in but I was pleasantly surprised. The Tampa terminal and every stop along the way to Fort Myers were clean and nice. We left a bit late, but actually ended up arriving early at my destination. The only reason I didn’t give it more stars was the state of the bus bathroom (it didn’t originate in Tampa), but I still plan to take the bus again!

I have called 17 times in the past two days trying to get ahold of someone in the terminal but no one seems to be able to answer a phone. The website isn’t providing me with the answers that I need. Is there a place to park at the terminal? And exactly how much is parking?

They have armed security here AND Tampa police officers inside & out so that’s 3 stars just for that. Pretty clean and organized, they wand & search bags & backpacks. Wish other bus stations were on par with this one, my trip originated here and it was downhill after this on the way to Texas. Trip was so bad I said screw it and flew back to Tampa. Not doing greyhound ever again.