Hertz Rent A Car

Idiots.
We recently arranged for a rental from this location. Hertz Local Edition is great because they’ll pick you up within 15 minutes of their location, and since we were taking Amtrak to Tampa, which doesn’t appear to have a Hertz kiosk at the station, we made arrangements to rent from Dale Mabry (4.8 miles, 13 minutes per Google Maps).
So we were an hour outside Tampa, and we called them to let them know we expected to be on-​time. The office gave us another number to call, which we did. Got to the station, and soon enough, a Hertz car pulls up. We ride back to the HLE, which turns out to be a desk in the lobby of some hotel. Do all the normal stuff. Get keys. Waiting for car, I’m looking at the invoice more closely, and the rate billed was. substantially higher. Collar the clerk. Go back to desk. We discovered what happened … this location wasn’t Dale Mabry, and they had sent us to a *different* Hertz HLE, because Dale Mabry didn’t want to come pick us up, as the other one was «closer.» Unfortunately, the other one’s rates were also higher, AND they had to charge a «concession» fee for the hotel, and nobody had mentioned that. I threw a fit and told them to call Dale Mabry to come pick us up. Instead, they very graciously cut their rate to match (which must have hurt, since they essentially had to cover the hotel’s fee too).
The guys at the hotel HLE were gracious and accommodating under fire, handling a potentially bad situation quite well. They told me to just go and they’d take care of it, and they actually *did* take care of it. Dale Mabry, on the other hand? You get a one star for starting our stay in the Tampa Bay area off poorly.