I-Care Optical

Well it was my first visit there for a eye exam, but have gown my glasses ther for about 3 years. My viator was great Dr. Anthony wanted to know what was going on with me, my concerns, and he just listen he did an excellent exam and was very thorough with my eyes and after the exam told me his concerns and I was very excited because my new prescription is what I need previously it was not very good and my eyeglasses was not the right prescription and he was not stopping until he got the right prescription for my eyes and I’m very pleased with the service the staff was very friendly courteous a tentative my experience there was just awesome and I would recommend it and I will continue to go.

I’m sadden that I’ve had such a bad experience with this place, I’ve been coming to this location for over 9 years. I’ve always loved Dr. Anthony and when this place first started the staff was helpful and Pleasant they were very accommodating. I never had any issues with this place until last year 2014 I went for my eye exam and wanted to get new glasses. I picked the ones that I needed and they advised it would take 2 – 3 weeks to get the frames. By the third week I called and the lady who picked the phone up kinda brushed me off and said you’ll be called when the frames come in, so I hung up and waited 3 more weeks finally I called again and Karen was so nice and apologetic she checked to only tell me no one had placed the order for my glasses. She did have me come in same day to pick a frame where they could cut the lens same day. Because I had never had a bad experience with them I decided I would give them another try 2015 and yet we have another bad experience I went in for my yearly exam put my order for new frames everything was fine they took my money, only to call me tell me and advise me I had to wait until January to due to my insurance however my co pay for frames couldn’t be refunded even if I didn’t get the frames. I can use it as a store credit in January. Due to all the mistakes and misinformation with staff I will no longer return next year. Loyal customer has been lost.

First time here today. I was looking for a new eye care provider that had same day service. I called at 10AM, had an appointment setup for 1030. I got there, filled out the paperwork and waited for about 15 minutes before being seen. Had my eyes checked and I was out of there before 1130AM.
The staff was friendly and service was great. The doctor was kind and knowledgeable.
I definitely recommend this place.

I’ve been going to this optometrist for about 10 years. Much like many others, I started here when I was younger and just kept going there because of convenience. However, after the last few appointments and most recent interaction I am no longer a patient, after 10 years. I have full vision benefits with United Healthcare.
For a while, the service has been sub-​par, but again out of convenience I kept going. About 2 years ago Dr. Efre changed my contacts to a new kind (which undoubtedly is because of the kickback he gets) and I disliked them. I went this past year for my annual exam and this is where things started going downhill, quickly.
My exam last year was typical of the others, okay service, quick in and out with minimal ‘patient care’. When I was going through the checkout to pay my co-​pay and order contact lenses, the prices they offered were significantly more expensive than what you can get from anywhere online (1800 Contacts, Walgreens, etc.) Because of this I chose not to order my contacts directly from the doctor (because they were 200% more expensive) and instead just paid my eye-​exam copay and was on my way. In the following weeks I used my latest prescription to order some contacts from Walgreens online with a coupon and saved a lot of money. I received a call shortly after from Dr. Efre’s office which quickly resulted in almost a shouting match.
They called because since I did not order my contacts from them, apparently I «owed» $ 90 for my exam. I still to this day do not understand how I would possibly owe more money for my exam other than the exam co-​pay. Needless to say this was absolutely not explained to me while I was in the office. So they tried prying me for the extra money and I staunchly rebuffed them because it honestly sounded completely shady.
Fast forward a year, these past two weeks, and to my experience that just ended with me informing the office manager that I am never coming there again (which she almost gratefully said «okay thanks»). Since I am still within a year from my last exam and prescriptions are good for a year, I found myself out of contacts and tried ordering more (from Walgreens online again). Dr Efre office declined my order, go figure. I called and what ensued was 4 more calls back and forth on how they messed up the prescription, need to talk to the doctor, etc. etc. and then it led to them basically telling me they will not fill any prescription until I come for another exam ($$$) and order directly from them.
I feel cheated and infuriated. A 10 year relationship went up in smoke for what appears to be this office trying to force people to pay more and absolutely terrible customer service.
Never going again, never recommending to anyone and instead getting the word out to others to avoid this place.
Hope this was helpful and sorry for being so verbose — it has been just such a bad experience.

The office manager is down right rude, cocky, disrespectful and lied on several occasions about when my prescription would be ready. I called on Tuesday and she informed me to call back Wednesday when her other staff would be there so i could get more information. You would think the office manager would know what’s going on in her own office, yet i called back on Wednesday and Karen (the older lady with short hair in the picture) the office manager said her other staff member was out and always had Wednesdays off. I confronted her as to why she would tell me to call back and her response was wildly outrageous saying that she never told me to call back. Karen is one of the worst people I’ve ever dealt with and i have been going to this doctor for over 10 years. Dr. Efferies is great but thanks to his horrible staff i will now be seeking my eye care else where. Don’t waste your time with this place unless you want to be treated like a piece of trash.

I had an unpleasant experience here. The Optometrist did not listen to me regarding my re-​do order, the staff manager was cocky, and the upselling never stopped. I would never use this optometrist again unless they improve their listening skills, and customer service skills.