Jon’s Bridal

Has the worst customer service. I went to a wedding expo today and wanted to know if they had a certain dress in their store since I knew they carried the designer I love. Well I was referred to Jon who I’m assuming is the owner who couldn’t careless that I wanted to drop 5k on a dress. Didn’t even give me the time of day and when I asked about the dress he gave me an attitude and said that he would never be able to find it because the designers stock number doesn’t match the warehouse number. Really?!? Because every other salon I have called has been able to help me. Needless to say I will never go to his store and I will never recommend them either. DONT WASTE YOUR MONEY or TIME

Don’t go here! they obviously have good reviews because if you write a bad review it gets taken down. They are unfriendly, rude and unprofessional. Don’t waste your time here. Don’t give them a penny for a day thats suppose to be a happy and important day to people that can care less what you like and what you want.

I am a bride looking to get married in May 2017 so I wanted to look at my options before I made my decision on a boutique and dress. I knew of Jons because I use to pass by it everyday but because I moved out of town I never had the chance to go in. So I was in Tampa and I called to inquire about a dress to see if they had it in store for me to try on. The consultant that I had spoke to informed me they cannot look up styles because they are based off of UPCs, understandable. She asked me what designer I was interested in and I informed her the designer and they carried a small variety of that particular designer but gave me great information about others. I proceeded to ask if I could make an apt to come in next week to try dresses on. Without asking the day she asked me my budget. –_​– I’m sorry but that is not the first thing that should be asked when setting up an apt. If I, a bride, would like to see your dresses don’t ask my budget or any customer at that. That is rude and singling me out if my «budget» doesn’t meet your standard gown price. I proceeded to tell her I have no idea I just want to look at my options. THEN… she said we have a clearance section that you can look at and the designer is by apts only. Ok?! (So in order for me to look at dresses period I have to have an apt?! Makes no sense, the only store in Tampa hat is like this.
But ok. I’ll continue.) I asked if I can just stop by to look at the options in clearance to see styles and she said yes, so I popped on in. As I entered the boutique, the atmosphere felt like a big bridal boutique… from the 1950s (from pictures that I have seen). Very old fashion but nice! The lady, Shery, was helpful and guided me to the clearance wall and informed me that the dresses are as is, understandable. THEN came the rudeness that I have never experienced in any Bridal store that I have been to. I told her that I have tried on a variety of bridal gowns from multiple designers and she kept looking at my body, examining it. I told her I wore anywhere from an 6 – 8 in wedding dresses depending on designer. As she ignored my comment she proceeded to size me with her eyes and say.“hmm you may be anywhere from a 12−16″. IM SORRY! YOU DONT TELL A CUSTOMER A SIZE WITHOUT PROPERLY SIZING THEM!!! I’m not being mean, but that is disrespectful in all forms. In understand you know your gowns, but you cannot ASSUME my size based off looks. That took me back and I browsed through the most horrendous bridal selection I have ever seen! Taffeta, Satin. I know my fabrics because I sew and I know what I am looking for and these gowns were way over priced in clearance for fabric that resembles bed sheets and jogging wear. I walked out and never will I walk into Jons Bridal ever AGAIN! My experience was a one star, because I respect the fact that I didn’t have an apt and they let me look at a selection of dresses but if I could rate this a ZERO I would. From beginning of a phone call to the initial introduction was a bad experience. I will be taking my business else where.

After trying on what felt like 100 dresses in 8 months, my sister convinced me to fly home to FL, and give Jon’s bridal a try. My appointment was with Shari, and she was incredibly sweet, patient and professional. Shari helped me find exactly what I was looking for and more, and for the first time I actually felt beautiful in a wedding dress! I highly recommend Jon’s Bridal. Don’t forget to ask for Shari!!!

Worst experience EVER!!! I went in to this location yesterday in hopes of finding a bridesmaid dress. I walked in and there were two women behind the counter. As I surveyed the room I noticed only wedding dresses. I asked if they had any bridesmaid’s dresses and was quickly told I could order one and it would take at least 3 months to get one. I asked if they knew of anywhere else I may find something and they said my only choice would be Nordstrom’s. I told them I wasn’t planning on finding a 500 $ dress and they laughed. They told me that «maybe I’m just a department store kinda girl.» I was mortified! Needless to say I found a venue that assisted me with all my needs and the rest of the wedding party. What I spent is now irrelevant. It was way more than I planned but good customer service makes a huge difference. This «department store kinda girl» will NEVER spend a dime at this store or recommend them to anyone.

Do not waste your time with this place. The «consultants» were rude and unfriendly and the selection was not varied at all. We were out of there fairly quickly. I do not recommend this place.

Dress shopping a few months ago and this was a go to spot based on the price ranges advertised online. When I tried to book my appt I found out that due to my budget I would be using the self serve area to pick out a dress. Only 2 dresses in my size and many were torn or dirty. No one assists and when I wanted to try one on, no one was available. I walked out quicker than I walked in.

The outside of the building is very sketchy, but when you walk inside it’s a whole different look and feel. I was kind of worried after reading the awful reviews this place got…
In my size, there wasn’t much to choose from, but there was ONE dress that I fell in love with that I saw on one of the mannequins. I figured it would be WAY out of my price range, but it wasn’t, plus it was on sale! I went there not intending at ALL to buy anything, and I left with my dress.
My consultant was Rebekah and she was an absolute doll. Very patient and kind and allowed me to Skype with my mother in another state to get her opinion about the dress! I never once felt pushed to buy the dress or rushed and my friend and I had a great time.

What a horrible experience and Jon’s bridal, they do not allow us to take pictures or look around the store. The sales person was Rebekah was pushy and rude, she ruined an experience that should be memorable and special. She wouldn’t even give us the name of the designer of the dress we liked the most. We went to Cc’s boutique on Kennedy after and found the same dress for so much less and the service was excellent! Do not go to Jon’s Bridal!

My experience was okay, but I would not recommend the shop to other brides. I purchased my gown in February 2015. I felt very pressured to purchase it, as the sales women I worked with made sure to tell me that everything is sold off the rack and I probably would not be able to find that dress at another time. So I purchased the 1400 $ dress thinking that it was the latest seasons design and would be unique. (Robin Jillian is he designer: almost no information can be found about the label online, so you have no way of knowing what the gown should be priced at. For a three year old design though, 1400 seems EXTREMELY steep) I am now finding out that my 1400 $ gown is a design from 2012!!! Now this is not a huge deal to me, but to pressure me into buying something because it may not be there much longer, when it has been there for 3 years is outrageous. I feel cheated in this respect and wish I had taken the time to look at more options.
Now onto my recent issue with alterations. I was made to believe that this gown would be able to be taken in and up quite easily. It is far far easy and the dress will have to be basically reconstructed in order to fit me properly. My alterations are going to cost me almost as much as a brand new gown!
I am thoroughly disappointed in the misleading sales tactics used by this shop. I understand that it is the job of a consultant to make a sale, but by deliberately lying to a bride who is making a very important decision? A wedding is something that only happens once in a lifetime (hopefully). Your sales tactics really should be less shady in this scenario.
I’m sure they don’t offer exchanges, or I would simply bring my unaltered dress in and find something else, even though I live across the country. I usually try to give businesses the benefit of the doubt and an opportunity to make things right, but judging by my experience so far, I do not think it will happen.
I will now spend the three months leading up to my wedding stressing about how I’m ever going to afford these alterations, and regretting my decision to have purchased this gown in the first place.
Thanks Jon’s Bridal!

Please do not waste your money at this Bridal shop. I spent a lot of money on my daughters wedding dress and the week before the wedding we were rushing to find a new one at another bridal store. My daughter is a size 2 and our sales girl convinced us we had to order a 6. I told her no thanks the 2 fits perfect and the only alterations that would have to be made would be to take it up at the bottom. I also explained because of the way the layers of lace fell in the dress it would not be easy to take a 6 to a 2 and it look the way it was meant to. The sales person was relentless with arguing with me about this and said multiple times that they would not stand behind the dress if we didn’t order a 2 because since it had to be ordered from Europe she could gain weight in that time??? At my daughters request I gave in because she loves the dress and was getting so stressed out with this sales person. We paid in full for the dress and waited a few months to receive the dress even though we were told it would only be a few weeks. When the dress fame finally came in we went in for a fitting end to have the alterations done. I had already paid them to do the alterations but decided to take it to a designer I knew to see what he could do, he looked at the dress and said the entire dress would have to be disassembled and pretty much remade. I took the dress back to John’s bridal had them do the fitting and we were called back a few weeks later to pick up the dress. My daughter immediately burst into tears and then the dressing room the dress was more like a potato sack on her and form fitting like the original she tried on. When I went out to speak to the woman that did the alterations she immediately started getting loud and talking very ghetto saying that was the best that she could do. I then found our sales girl hoping I could get assistance and she said one the dress was purchased it was out of her hands. I asked her about all of her comments about standing by the dress if we trusted them and went by the six and she told me I would have to speak with the owner about that. The owner and his wife were The most unprofessional rude people I had ever dealt with. They would not stand by the dress saying that they follow their obligation and did the alterations to the best of their ability. I honestly could not believe this was happening, I went back and forth with them to resolve and finally said that I would just go to social media into the Better Business Bureau to make sure no one else ever waste their money with them or deals with the extreme stress that they put you through. The owner then told me that he was a divorce attorney and that if I did that he would sue me and would also sue my company since one of my earlier emails to him I sent from my work email.
This bridal shop is located in a very bad part of town but I trusted that since it had been then a while the people could be trusted. They can not and my overall experience with them was like dealing with low life thugs.
Please don’t make the same mistake we did. We ended up buying a beautiful dress from an amazing staff at Alfred Angelo. And guess what The only alternations we had to have the dress taken up!

My consultant Tessie was really great, Very patient and never rushed me. Ended up choosing a dress that I never would have considered before shopping.

Worst bridal experience. They immediately ask what is your budget and will you be buying TODAY (I get you need a range but why they are all stuffed on the same rack there by size) and inform you it’s all off the rack no ordering and act as though they can’t be bothered with any further questions. The area is sketchy and I at first thought it was closed down. I came with a friend to see dresses for her upcoming wedding and found them to be flat out rude (to put it mildly) they say on web they carry plus size but very small collection. Immediately went to Demitrios and everyone was sweet and helpful. Had knowledge of all their gowns and answered all our questions the experience was night and day. Dresses were all comparable in price too. Impressions are everything and for a bride to not feel like it’s a fun positive adventure is just sad

Extremely unhappy with my experience at Jon’s Bridal.
My maid of honor and I went to do some shopping and decided to do the self-​service since I was not going to give them a credit card to hold an appointment over the phone.
We walk into the building (its an old roller skating rink) and was greeted by 1970’s décor, plastic plants, and an old musty smell. The sales associate waved us over to the self-​service area since she could not be bothered to even stop doing what she was doing to address us politely.
We were the only ones in the store besides her.
I understand that the only people that get sales associates are ones that put down a credit card number to make an appointment, but we were the only ones there and I had a $ 3,000 budget, with wiggle room. Had she given me a little bit of time and actually showed me some dresses I may have purchased, but I tool my money else where.
I tried to write this review on The Wedding Wire, but Jon’s Bridal saw it and had it removed.
Brides to be, beware. There are nicer salons in the Tampa Bay area.

I came in on a last minute appointment on the 4^th of July and these lady’s treated me like a princess. The «fairy godmother» was amazing and I have and will recommend everyone here

Worst vendor experience in my wedding planning journey. By being the largest selection in Florida… does NOT mean quality or special bridal shopping experience. I was sooo upset about my experience there I waited to review it in order to not get me upset before my wedding. Overall, I will do my best to summarize the most unprofessional and rude store I have EVER been into to look for dresses. Upon pulling up my mom said, as we drove through the chain fenced parking lot, «let’s turn around!». I said lets give it a chance, since I had heard about the «good prices». Well I had a late afternoon there with my mom and 2 friends. The 1 star is for the overall nice assistant I had helping me she was straight forward when I told her what I was looking for. We got a few to try on after looking very hard thru the racks. I went in to try them on. I found one that my friends liked and my mom thought was ok. So I said I would have to think about it. The sales consultants then said «oh we hate to see anyone wait because the dress could be gone tomorrow»…then about 15 minutes before the store closes half the lights turned off. So feeling pressured this being my first time purchasing I bought the dress. I immediately called the store and the manager said the owner would be contacting me because the «want all brides to be happy» they were going to allow and exchange and after I asked the owner in an email what designers they carry twice her first response saying «Exclusive»…ok well what are the designers I said so I could do online research of what I could exchange the dress because I told her there was nothing else in the store that I saw that I would want to exchange them for… and I said the other dresses seemed cheap… then the email myself, my fiancé and my wedding planner could not believe… the owner then said she wouldn’t deal with me that they only deal with «mature brides» and she then said «good luck to your fiancé he is going to need it». I was floored… all because I asked for designers names… not sure if the «exclusive» designers names are a secret or what but everyone that read our email correspondence said it was uncalled for and the store is by far the WORST vendor experience and rudest owner I have ever met… I have never had lights shut off on me or been told anything as mean as what she has said. I would NEVER recommend them if they were the last store in the world… store is old and outdated and needs a course in how to deal with people, especially brides. Pressure and rude pushy tactics is not the way to treat someone. Just glad there was a happy ending and I sold the dress to a deserving mom with 2 kids for $ 250 less then what I paid and she was so happy she cried… I was so happy the dress could be her dream dress.

I have been here twice now, with two different friends, as walk-​in and check out the discounted dresses in the back customers. Both of my friends were larger than the usual sample sizes, and that back corner doesn’t have much in the way of options past a size 8.
I walked in both times to mediocre service. The most recent time, an old woman in a t-​shirt with cats on it (or something equally as stereotypically old lady) and pastel colored pants (it looked like she was in pajamas…) walked us to the back and gave us the mini rundown. If she needed to try anything on, there are changing rooms –that way– and if she needs help with anything, someone will check in with her. And also, «the dresses have European sizing» as if it was some magical fancy thing that entitles them to jack the price up. Awesome, both myself and my friend grew up in Europe, so it’s familiar to us. An interesting thing about sizing — everything we looked at didn’t have the garment’s size label on it. I’m also pretty sure I didn’t see a single brand label either. They have Jon’s hang tags with a size written on it though. And guess what! They weren’t 30−50+ (Euro sizing) but rather 0 – 20. I’m not sure why we were given a warning about the sizing thing in the first place other than for this cat lady wanting to be pretentious. I find it shady that they pulled the labels out of the dresses.
The store itself is dated. It needs to be renovated, or at the very least the carpeting needs to be steam cleaned. Okay, who am I kidding. They need to rip the carpet out and put in something nicer.
So… customer service is lacking, the place is kind of –meh-​, and the most of dresses we saw were underwhelming. And they don’t allow you to take photos! God forbid you want to compare how two things look on you.

It seems I’m one more who had a bad experience there, The bridal website give them such high ratings, but that’s because you can only review them if you bought from them! So there is no way to know how rude and shady they are, I should have looked at Unilocal first!
I am a a 18W and had a $ 1000 budget. The lady my mom and I were given was fine until I said I had a $ 1000 budget and got snotty with me and «hoped we could find something for that» and «how firm is that number». Their website says they start at $ 750 and this site says they start at $ 500 ish, I didn’t see one gown under $ 1,200. After walking through the size 20 – 30 racks my mom asked about the self serve/​clearance area and said «I’m going to go look around» our consultant snapped «No, there is nothing for her (me) up there».
I tried on one size 20 and it was no where near fitting me. Of 8 dresses pulled only 3 made it on my body all over size 24 and one was VERY poorly made. It was $ 1,200 and the lace was cut badly. My mom said something about how the lace lined up wrong and the consultant said «thats way its so cheap, its cheaply made», this wasn’t a half off or clearance dress or accident, it was the sample they were selling like nothing was wrong, and while maybe some of the dresses seemed of some quality one wasn’t and she just acted like it was nothing but someone will buy it and may not notice how the lace lays/​lines up until looking at pictures later.
The only dress I was thinking about was a size 30 (again at Dillard or Macy’s I’m a 18 or 18W), and it was $ 1,400. Some were a 24 and fit fine and the 30 was even TIGHT in places! She just said «when your going so high in sizes each designer is different» But there is NO tag to let you know who the designer is! I know with some I’m one size and others I’m another. I couldn’t look at the dress and say «its a XXXX I’ll need a 22» ect.
When I went to try on I was told to take off my gold bracelet so it didn’t catch on the dress (understandable) that is until this consultant’s bracelet got hung up on the lace of one of the dresses I was trying and couldn’t get it off. I had to help HER get it untangled for the dress. Seemed rather odd to me.
Some of her other comments to me were after asking when I got engaged «and your just NOW looking for a dress, and with your size», and when pulling some dresses she flipped over some with a short «this wont look good on you» or «you cant afford this».
Sadly my whole experience is with this one consultant but it seemed both my size and budget were an issue for her, I was SO excited to go here because I was told and read over and over how this was the place to go if you were plus size ect. But truly I had a horrible experience, couldn’t wait to leave, and was made to feel so bad about myself.

A little background: I recently went to Jon’s Bridal to help a friend of mine find a bridal gown. Her wedding is outdoors so she was looking for something pretty, flowy, and simple.
The Review: So where do I start… the smell, the unfriendliness, or the lack of variety…
Let’s start with the smell. When we walked in there was a distinct musky smell, old smell. Not something you expect in a bridal shop, more so in nursing home. –Strike One
Then when discussing with the consultant what the bride was looking for, she made a face and said that they only carry fancier dresses. This would have been nice to know before hand, the website should indicate somewhere the type of dresses they carry so not to waste anyone’s time. The consultant also was not happy that the bride didn’t want to spend more than 1000.00 on a dress.
Now keep in mind these are all off the rack dresses, 40 people before had tried on the same dress they want you to pay for. Now who wants to pay over 1000.00 for a dress that other people have tried on before you, come on now, don’t try to pressure people into spending more for an off the rack dress.
Even though we had the feeling they weren’t going to have what she was looking for we decided to take a look at what they had. The consultant at that time stated, «Are all of you going to come and look or just maybe one or two?» Ummm… we all are here because we all want to see the dresses, why would some of us stay back?!
So now we all walk around to find a dress and we are advised we can not take pictures of the dresses unless we buy it, and no one can touch the dresses except the consultant.- Strike two
After walking around, we found 1 dress, 1. The bride tried it on and it was, eh okay. At that point the consultant knew that the bride didn’t want that dress, and walked away and said, «Sorry I couldn’t help you find something.» Ummm… huh? She didn’t even try to see if she wanted to try anything else on, and didn’t say thank you for coming, she just left us standing there. –Strike 3
Needless to say, I do not recommend Jon’s, at least if you are not willing to spend over 1000.00 for an off the rack dress from a smelly store with awful service.

I had heard really great things about Jon’s bridal, and was excited to go, thinking this could be the place I find my dress. Boy, was I wrong. The building looks sketchy when you pull up, but we ventured in anyway. Once you walk in you can tell, and smell that it is a much older building. We went on a weekday afternoon, and were the only ones in the entire store. While filling out my information my mother told me her throat was starting to hurt from the smell of the building. We decided to power through it.
Our consultant sat down with us, as I gave her information of what type of dress I wanted, and a budget around $ 1000. She had no clue what I was talking about when I said I would like the lace tattoo look on the top of the dress. Having to further explain myself I could tell she was becoming more annoyed. She then had me turn around where she took my measurement with her hand, claiming I was a size 18. Both my mom and I were extremely thrown off. Telling her all other places I have been a 12. The consultant claimed that Jons gowns were real bridal dresses, designed differently. OK we thought.
Jons is a shop where you buy the gowns off the rack, there approach of helping you find your dress I was not a fan off. She brought me to the size 18 rack, where I told her these gowns would be falling off of me, she insisted we still continue to look. She had us go through the racks with her pulling out the dresses we liked. Most of the dresses looked outdated, and overpriced. I was able to find two dresses I like, which were size 16. Once in the fitting room they have you clean you hands, and wear a net over your face (really makes you feel attractive and beautiful). I understand its to keep the dresses clean, but my consultant was just abrasive and rude, looking at me as if I would dirty the dress.
Once the dress was on, go figure its too big. When I was talking to my mom about what I liked and didn’t like the dress, the consultant became a little huffy saying, can you just tell me what you don’t like. At that point I knew I was done with this place. Once back in the fitting room I tried on the second dress just to see. It wasn’t the one so I just took it off. I had to call my mom into the fitting room to help me take the bra off, once out the consultant asked if we would like to look through a different size, sure we said. And we found nothing. She said «well, guess I cant help you» I was nice and polite and said well we tried. As we were leaving she rudely asked where I have found lace dresses in our price range, when I told her every place we have been to had lace dresses within our budget she gave us a face.
Even if I found my dream dress here, I wouldn’t buy from this place. There was not one thing that made me feel special, or like a bride once I was in here. I wouldn’t recommend this place, but would recommend that consultant learn how to treat people.