Larsen’s Towing Service

Here I wait… Wake up Saturday morning and no car! We called the number and who ever this company employs said at 7:30am that they open at 8am but he will be late. We arrive at 8:15 and he is still not there so we call again and he says he will be there in 45 minutes! What?! We are already late for work, inconsiderate. Better yet we go to the gas station next door and a driver of the same company is there, he can’t do anything to help us. This company is a joke and I will be complaining to the better business bureau!
It’s a joke of a company!

I was the unsuspecting victim of an improper tow from my own home. Coincidentally, this was soon after an injury that required me to use a wheelchair when away from home, and it was in the back seat of the car at the time of the tow. So I basically could barely leave home to resolve this, even if I wanted to. Despite acknowledging their towing, they still refused to return my vehicle without payment. When I said that I was getting law enforcement involved, the woman on the phone scoffed and said, «Good luck with that. Everyone says that. But the cops can’t make us do a damn thing. Money or nothing.» Well, as luck would have it, the sheriff’s department was a great help, making a call to them, helping me get there safely, and my car was released to me less than an hour later, lest they end up in court. It was great to know that the woman who was so rude to both me and the cop on the phone was the same one who was instructed by her boss to go open the gate and let me free.

Larsen’s Towing is full of rude and callous employees. They towed my car from my own parking spot in my apartment complex because they didn’t see the permit (it was there). I had to Über to their facility. There, I was «greeted» by a woman who had a bad attitude the whole time, like she was trying to be tougher than me or something. Turns out, the fee was $ 130 and they only take cash! Who carries that much money in a crummy neighborhood? After finding an ATM and paying the fee, as I walked past her toward my car, she yelled, «I’m not scared of you!» What the hell? Was this woman abused in the past or something? And as I was about to drive out of the facility, they conveniently parked one of the tow trucks at the exit for a few minutes while I waited. I hope this business crumbles because they only serve to bring misery to others.

The most unprofessional incompetent people I have ever dealt with. I called simply asking the wait time on tow service The gentleman I spoke with found it ok to yell at stating the are busy tonight and he can’t help. And he hung up. Thanks for the help!

I have NEVER received such GREAT service from a towing company in all of my driving years (that would be 30 years). Brad is the driver for Larsen’s who helped our son and us out on I-​275 just a little over a week ago.
The traffic flying by was a bit nerve-​wracking, but Brad put us at ease as he got our son’s SUV on the tow bed and assured us all would be fine. First of all — he was EARLY based on our AAA quoted time — then he was super helpful, nice, and gave us some great words of wisdom on getting the car checked over for repair.
I will always ask for Larsen’s and request Brad.

The most horrid experience I have ever suffered from a company! I called AAA because my battery was dead. They sent out a person from Larsen’s named Jamie. He was rude, incompetent and nasty! He said my battery was fine despite the fact my car wouldn’t start. So he gives it a jump and starts to leave.
I ask him to hold on a minute, I have some questions. He flips me off. I go to my car and turn it off to see if the battery was indeed fine as he claimed. Well, the car wouldn’t start — so I ask him to again give it a jump.
He starts yelling at me! He starts telling me I shouldn’t have turned my car off. I said nobody told me that, and what am I supposed to do, leave my car running all night? He said yes, so it can recharge itself. I ask him is he serious? He turns around and proceeds to get in his truck. I ask him to at least jump start the car again. He refuses! He rolls up his window and speeds away!
I call Larsen’s to complain and am told I have to speak to the owner, named Robert, but he’s not there. I get the same nasty attitude from the person at Larsen’s that I did with Jamie, the incompetent fool they just sent out.
Apparently treating the customer with respect is against Larsen’s rules, as is actually doing their job. I have called AAA and made a formal complaint.
I suggest if you call AAA and they tell you they are sending somebody from Larsen’s out, ask for someone else. Why? The excuse Jamie gave me was «I don’t work for AAA, I work for Larsen’s.» That was his «logic» for brushing me off, for being rude, and for refusing to do what AAA sent him out to do. There is something seriously wrong with this company and its employees.
It should be noted that Larsen’s has an F rating with the Better Business Bureau.

Larsen’s came to help me when my car died. Within minutes they had identified the problem. They fixed it right there and I was on my way. I will go out of my way to use their services from now on. I trust them, which is BIG!

Larsen’s was sent to help me out by AAA when my car wouldn’t start. I can’t speak to the cost, as my destination was within a distance covered by AAA, but I couldn’t be happier with the service.
They arrived within half an hour — MUCH faster than any towing service I’ve used in the past. The driver was very helpful — looked at my car and based on some symptoms, guessed it may be the battery. While he was charging the battery so we could jump it, he noticed that the tensioner in my car was rattling a little bit and suggested I have it looked at. Very good information. Most importantly though, once my car started, he offered to follow me to the mechanic to make sure my car didn’t die on the way there. Maybe that’s standard, but I’ve never had that thoughtful service from a towing company before.