M & M Tree Service

I would give this company zero stars if possible. Called them 1 month ago and had one of the owners come out to give an estimate. Maybe the work was more than he wanted to deal with, because I had a grand oak that had to be removed. he quoted me off the top $ 8,000 for the removal, and we talked about some of the other grand oaks (3) that I needed to have trimmed. He said he would email me with an estimate that night, insisting that he came out and did a free estimate because «I want your business!» Literally 1 month later, never heard from the guy, and Arbor Bay has already been hired, complete all of the work, removed the oak for ½ the price he quoted, and were 100% responsive and professional. I guess everything happens for a reason…

Last year I called M & M in regards to cutting down a dead pine tree. They arrived for the estimate when they said they would and I liked that they were true arborists, but I did not use them as they wanted $ 400 to cut down the tree and I had already gotten an estimate of $ 100 from someone else.
This year another tree died and I gave them a second chance.
They were suppose to come out on a Monday to give me an estimate. They didn’t show. Nor did they call and apologize for not showing or to reschedule.
Tuesday came and went and they didn’t show. Nor did they call and apologize for not showing or to reschedule.
Late Tuesday afternoon I called them. I left a message on voice mail asking what was going on. They did not call me back and apologize for not showing or to reschedule the estimate.
Wednesday they showed up, unannounced. He didn’t offer any apology for blowing me off for the last two days, in fact, he didn’t even bring it up. When I did, he told me his reason (excuse) for not being here, but no apology. Again, their price was hundreds of dollars higher than other companies. I agreed to the higher price simply because he said he could get it done the next day and I was concerned about summer storms blowing the dead tree into a neighbors yard. They said they’d be out around 11 AM the next (Thursday) morning.
Thursday morning a dr I had a 4:00 appointment with, called and asked if I could come at 1:15 instead. So, around 9ish, I called M and M and asked if keeping their 11:00 appointment would be cutting it too close to this new dr appointment or should I reschedule? I was told that this still gave them «plenty of time» to take care of the tree, so we did not reschedule.
They never showed at 11. Or at 12. Nor did they call and explain they were running late or try to reschedule. An hour and a half after they were suppose to be here, when I could wait for them no longer, I called them and got voice mail. I left a message saying that I had to leave for this dr appointment and that they needed to call me to reschedule. They didn’t call me back to apologize for not showing, or to tell me how late they were running, or to reschedule.
I came home and discovered the tree gone. They had come while I was gone and cut it down.
There was also an incident with a shrub. I had transplanted a shrub near the dead pine about six weeks earlier. The shrub dropped all it’s leaves in the transplantation, so it looked bad. It had just started sending out new leaves about a week before the tree cutting. The whole shrub mysteriously disappeared after the tree cutting that I was not present for. I suspect that someone who knows nothing of plants thought it was dead and simply pulled it from the ground. Because it was recently transplanted, I’m sure it lifted from it’s hole very easily. I am not saying this was maliciously done, but if they had done the cutting when I was here, this would not have happened.
Two days later M & M sent me the bill (as I wasn’t home to pay them when they actually cut the tree). It was $ 400 higher than the agreed upon price. I called and left a message informing them of this. I also informed them that too many unprofessional incidences had occurred and that therefore I intended to write an unfavorable review. In response to this message, they did call me back. They very nicely apologized for these things, offered to buy me a new shrub, and took care of the clerical error on the bill. Unfortunately, I doubt I would do business with them again, especially if it was just basic tree pruning. They were simply too unprofessional and overpriced for me to consider them again unless I truly needed a certified arborist.

The co-​owner (I think his name is Mike) acts very professional and friendly till he’s got your money. He’ll tell you whatever he thinks you need to hear and then everything changes. Because my neighbor was so worried about the fence being stepped on I asked that M & M make sure they bring ladders so I wouldn’t have to experience my neighbor crying about the fence being. I was also told that we would inspect everything before the crew started their work to verify if anything was damaged like the pool screen.
The crew arrived and they started climbing the fence and working while the co-​owner was no where to be found. When he finally got there he started yelling at me in my own yard in front of his crew and that the fence wasn’t damaged and that he already did the inspection and nothing was damaged. Didn’t look that way to me. There was a small tear in the screen which I wasn’t going to take any further. But beside that the job was well done.
I hope doing this review can save some one else in the future. I won’t be using M & M Tree Service again and neither will my friends.