PetSmart

This store is great. I originally came here only with the intention to buying some dog food in bulk, which they did have at a good price, but browsing around was fun because I couldnt help but look at the birds and other stuff they have for sale here.
Employees were more than attentive and the store doesnt have that bad animal smell that many pet stores are notorious for. PetSmart is on top of their game it appears.
You will find food, collars, leashes, fish tank decoration, and all sorts of pet related stuff here. Parking was convenient but a kind of crowded. Visiting this place was kind of like visiting a super mini zoo. Would recommend as a pet store for anyone who lives nearby, and the prices seemed reasonable on the thigs I did see.

Fernando has been a great trainer for our puppy that is now 8 months old. If you want a good trainer then go see him. A must for all new dog owners.

terrible service, if you care about your pet stay away from the groomer named vanessa

Grooming is terrible. Have never had a good experience there. Last time was the last straw. We dropped our lab off to have his nails grinded and literally two minutes later they called and said he was ready. When we picked him up his nails looked no different and were still extremely long. The staff then proceeded to tell us our dog got extremely aggressive and tried to bite them but they still did his nails. 1. Our dog has never shown aggression in his life and 2. His nails were not cut at all. This is only the tip of the ice berg of the grooming staff at the South Tampa location. Go elsewhere!!!

Great customer service and reasonable prices compared to other super pet stores. Large variety of dog cat and aquatic merchandise. I also like the fact that they have a vet and a grooming shop as well. It is always nice to know that you can bring your pets in!

Could not get a vet on Sunday for a sick cat. Been paying for this banfield insurance for 5 yrs. Vet not working today and they r «overloaded» with 2 sick animals!

I just saw the news story about Holmes Farm in PA where you get your small animals– what they are doing to these animals is horrific. I will not shop at your store again until you sever ties with that place. We get all of our cat food, dog treats, toys, etc. at your store, but I can’t support you while you are in a business relationship with Holmes Farm.

This PetSmart location has consistently been great in regards to products offered, cleanliness, and customer service. Nestled in the first floor of the popular Walter’s Crossing shopping center with parking in the garage, this location gets its fair share of foot traffic. Parking can be somewhat difficult but I find that if you go early in the morning upon opening it isn’t bad. PetSmart has sales and coupons available periodically and it behooves the pet owner to sign up for the PetPerks rewards card to optimize your thrifty experience.
The location boats a Banfield Pet Hospital and a grooming salon. I have not personally brought my pet to Banfield but I have brought a friends pet, as that is the hospital she has selected for her dog. During our visit, the staff was personable and showed genuine care for the dog.
It is unfortunate that there is not an individual page for the Grooming salon at this PetSmart. I fully endorse the Grooming salon and have experienced nothing but outstanding service there despite my dog’s apprehensiveness to be groomed. Cindy, in particular, is quite caring, professional, and friendly. The staff has always been accommodating to me and mindful of my pet’s individual needs. The groomers know how to handle the dogs that they groom and, from what I can tell, take pride in their work. Sophia never looks better than after I take her for a fresh cut at PetSmart.
It’s nice to have this pet superstore in my neck of the woods and I enjoy patronizing it. Thanks, PetSmart, and I apologize Sophia tries to lash out at nearly every dog she sees there. :-P

Great place to get anything for your furbaby. I think from what I have remembered the prices are a little more than other pet stores, but that’s ok. The staff has been very very helpful the times I have needed assistance. My mom and I couldn’t figure out what dog food we had been buying so they looked it up for us through our rewards card. That was really cool.

I witnessed animal abuse in this store this morning. I will never shop in a PetSmart or use their Grooming services again!
I brought my dog Foster in to get a quick nail trim and grind and while I was waiting one of the groomers in the back was doing a nail grind on another dog, it was a medium sized black lab looking dog, and she was getting a little fussy. I completely understand that dogs will get fussy during grooming and I’m sure there are trained methods on how to calm a scared or fussy animal while you are grooming them in order to keep them from hurting themselves or even the groomer. Well this groomer would grab hold of the dog and look at it and say «if you bite me you are coming off this thing, if you bite me you are coming off this thing» now this dog was not being aggressive or showing teeth but was Unilocaling as she was scared, and she may have given a scared snap towards the groomer, but then I saw with my own eyes, this groomer SWIPED THE POOR DOG OFF THE SIDE OF THE TABLE AND IT JERKED AND HUNG for a good couple of seconds. I didn’t see how long it was before the groomer put the dog back on the table as I IMMEDIATELY walked out of the grooming area with Foster to find a manager. I am appalled by the aggressive and abusive behavior I witnessed and will never go back to another PetSmart again. As I was looking for the manager I found the dogs owner and told them what I had witnessed and then a manager came up as she heard me talking. They of course apologized and said they would talk to the groomer. I was completely shaken up and emotional about what I had seen. I have had Foster groomed by this store many many times and I am horrified at the thought that Foster may have gotten fussy and been let to hang by his neck off the grooming table or would have been treated in any kind of aggressive or abusive manner by one of their groomers. We trust them with our animals who are family to us and unfortunately they can not verbally tell us if they are being abused.
This is absolutely unacceptable behavior, animal abuse should be taken more seriously, they are innocent and compassionate animals and should be treated with love and kindness, not abused.

If you take your pet to get groomed on a Saturday it will take 5 – 6 hours and when you call and ask why it takes so long the response will be *said very rudely* «um well it’s a Saturday»… Also my dog had diaherrea immediately after being let outside and his heart was racing after leaving there. I wouldn’t trust taking my pet there EVER again.

I always end up at a Whole Foods or Fresh Market & this one just happens to have a Pet Smart next to it.
I have 3 rescue pets that allow me to share the house with them. If it is close to dinner time I have 6 eyes boring into me. I must tell you that my pets are in no way spoiled or pampered… just the basics.
I love pet stores and usually let my dog accompany me, but, I was out & about & just stopped in (man I hope she understands & forgives me). I can get lost in a pet store for hours. No, I don’t ever look for treats or toys, that might spoil them! Yes, um, I just like to stay current on the ah, latest pet products.
This store is large & offers a very comprehensive selection of pet supplies. There are plenty of knowledgeable sales people & check out was swift. Okay, let’s compute this about 1 hour of my time and $ 84= love to my pets.
What’s a girl to do? 3 rescue pets, need a lot of reassurance and love.

The 4 store is simply because I like this location but I do not feel that it’s anything special or out of this world. The customer service is good, the cat food selection is decent, the store is always clean, and the location is great.

The store itself is great, staff greeted me at the door and were super helpful. However the grooming staff were very unprofessional and seemed irritated to even be working there. I was not greeted and stood at the counter for about two minutes before anyone said anything. The staff was talking and complaining to each other. It seemed like every other word out of their mouths was f***. I went in simply to ask about prices and services and was treated as if I was annoying them. I will never return. It’s unfortunate for the store because everything else was great but
the grooming staff was unprofessional and unfriendly.

The groomers did a good job with shaving my dog, but the staff don’t seem very friendly at all. They made me nervous to leave my dog there. Like, they look unhappy and angry and they kept giving me strange looks and they don’t greet me when I walk in. Even when I smile and say HI they don’t respond. They just look kinda mad that I even walked in.
And when I picked my dog up, I noticed he isn’t normal. He hasn’t eaten, he sleeps and hides all the time. Like, he isn’t happy and I am really afraid.
I won’t be back to this location again. Please hire friendly groomers who are doing their job because they enjoy it, not because they want a paycheck.

Staff here is always friendly. The store is always clean and well kept. I enjoy going to the Petsmart here and the store manager is very nice. I shop at the other stores in the area frequently and I am very pleased with the adoption events that are held on a regular basis. It is great to see such a large store support the local community through adoption and rescues. Absolutely wonderful!

It’s fine for what it is. Everything clean and everyone friendly. The betas didn’t seem to happy and some were practicing swimming upside down.
But it’s a nice store to walk and see the fish and birds etc

Most everyone here is friendly and those in the aisles are typically helpful. Great selection of products for my fur babies. However, the techs at the Banfield Pet Hospital are worthless and unhelpful. I need a prescription food for my cat and the first tech was unable to answer any of my questions. The second tech from Banfield sent me up to pay, knowing that she would have to call in my prescription, which caused me to have to go back to the tech and waste more of my time.

I went into Petsmart with a friend last night who had just rescued a dog. The staff was amazing friendly and understanding. Three separate employees at different times asked us if we needed help. Where do you get that level of customer service? Tommy was especially helpful, getting us a check list so we could make sure we got all the supplies we needed for Hank, the new dog. We also talked to him about some issues we have with our current dog and he gave us great advice. Yes, this may be a «big box» pet store, but with the personal service it doesn’t feel like one.

Yawn, big box meets a pet shop. Great selection of supplies and foods, prices are in line with other retailers. Mostly self help as employee tend to be scarce. Nothing really separates them from other retailers of the ilk, would choose driving time/​convenience as deciding factor to shop here vs others.