PetSmart

Went to check out and asked cashier if I could use my phone number since I did not have my rewards card. I proceeded on giving my phone number and noticed that the cashier wanted to show his skill of typing it in without looking. After he hit enter he tells me that’s not the number. Hello! I think I know my own phone number! My husband then repeats the number (same #) and he then types it in looking at the register and voila it finds my account. I tell him «you put my number in wrong the first time.“He doesn’t apologize but says I told him a different number. Really!!! The customer is always right the last time I checked! He bids goodbye to my husband and can’t look me in the eye as I’m trying to look at him to say «Thank you!» In a customer service position, it is best to always apologize and own up to your mistake. It’s ok. We’re all human, we all make mistakes. I hope this cashier learns that or he’s going to get some irate customers who won’t be as nice as me and let it go.

I come to this location a lot for my furbabies. My babies have always gone to Banfield and it’s mainly for convenience. The staff and veterinarians are very friendly and they seem like they genuinely care, but I will say I hate the often long wait times when all I want to do is drop my kids off in the morning and get to work. They often seem understaffed but they do the best they can under those circumstances I guess.
I also use their grooming salon and I am a little concerned about how gentle they are with my senior dogs when I’m not there. I just try to assume they treat them with the utmost care even though it’s scary leaving them. They do a good job grooming my dogs and I take them about every 3 months. I was late to my appointment today and called to let them know and they were understanding and still let me keep my appointment and I appreciated that.
Overall I’d say my satisfaction with this petsmart location is above average. It’s convenient and I’d recommend them to other furparents.

Went in to buy dog food, a sales associate noticed I was pregnant and asked if he could help. He carried the large bag of food to the register and to my car even though it was pouring outside. Great customer service!

Allie (not sure of the spelling) was the one who took care of me today and she was awesome… so informed and helpul and patient! I have an adult cat and just adopted a kitten. I had a million questions and she answered every one with good information and practical solutions which will help me to make sure my happy home stays that way. Thanks Allie… and PetSmart!

My business partner and his wife have two dogs (a female Pomeranian and a female Black Lab) and we joke that the Lab is the Boss of our little consulting firm since she likes to sprawl out in our office when Bill and I are both working.
I try to stop at the local pet food store and pick up some chew treats for the girls when I’m planning a full day at the office. My preferred local pet store is the PetSmart in Citrus Park, in the same strip mall as Staples, Bed Bath, and Best Buy. It’s directly across the street from the Citrus Park Mall which makes it super convenient when I’m on my way over to his house.
I used to frequent this store a lot when I had a cat, but nowadays I’m content to stop in once and a while for dog treats. I like the fact that PetSmart makes the effort to stock «healthy» treats which are good for your pets, and that the staff goes out of their way to stop and ask if you need help finding anything.
During today’s visit I had two different clerks walk over to help me find the right type of dog chew bones, and one spent the time to ask what type of toys the dogs liked, what kind of food they ate, how often they went out for walks, etc.
Very pleased with the selection of products and the friendliness of the staff at this PetSmart. Two paws up from Belle and Izzi.

We always come here for the friendly service, variety of pet foods and it’s always nice and clean (even with dogs & cats coming through here). I always get a smile and greeting with a hello when I come here. Went into a competitor on Dale Mabry and couldn’t even find anyone to ask me how I was doing.

This Pet Smart is located on Gunn Hwy, directly across from Citrus Park Mall. It’s in the strip mall with Bed, Bath and Beyond, Best Buy, Ross and Dicks Sporting Goods.
I come here often to buy food for my 3 cats. The store is pretty large and employees always come over to see if you have any questions. They have offered advise without being pushy. I just learned that hairball food has higher fiber and my long hair Maine coon sometimes suffers from them. Who knew?
So if you have questions, the staff here are knowledgeable and helpful. They also have pet adoptions and training as well as all the pet supplies you could want.

Petsmart is great… but I must have come on a bad day. Again. The only person here who was even remotely interested in helping me out didn’t even work for them– she was one of those outside vendors endorsing pet food. The employees themselves? They got better things to do I guess.
As for the place, it’s got more of a «warehouse» feel than other locations. Not as user-​friendly or comfortable. They just kind of plopped the training area in the middle of the store and gated it, versus other locations which have separate rooms. I like that they hold adoption events and the selection is fine, not to mention I got a great collar on sale (the last size large in pink! Had to steal it the moment someone else put it back)… but I must say that my regular New Tampa location is just outstanding in comparison.

We have put one of our dogs into the salon every few months. He is a mixed Border Collie and, after a few months, drops long strings of hair all over the place. They do a great job with him and have been very careful when they cut his hair. We have them do a bath and a toe nail cut as well. They seem to be better at getting the toe nails down in size than we are. They will call you when your pet is ready to be picked up. We’ve been going to them for about 4 years now.