Pinch A Penny Pool Patio Spa

I have had the weekly service plan for a couple of years. During that time the pool (which is small) has turned green at least 4 times and at $ 110 per month you would think the service would be a bit better. Most recently I received an unauthorized charge for $ 100. When I called they said «sorry» we can take it back but if we do then we won’t service your pool. Not a great answer. I am moving my business.

I am so disheartened by Pinch-​A-​Penny. My pool was green and I paid for them to make it not green anymore and I signed up for monthly service. It’s been a month and my pool is still green. There was an occasional two days when it wasn’t, but it’s green. About $ 800 later and they want more money to clean the grids out again. Another guys said the timer (which was fixed as part of the money spent) doesn’t work. What did I pay for exactly? When does the money drain stop and the job just become complete?
I was initially so happy with them, but they kept coming later and later, making excuses about how busy they were. My pool currently looks like a swamp. I just wanted to swim in my pool, I was so foolish. I don’t have money to keep throwing at it. Now I have to invest the money we were saving for our wedding into another pool company? Where ARE the professional pool companies in Tampa?

Great service, great prices and high quality products. Very helpful at all of their locations and use them year round for all of my pool and spa needs.

We are fairly new home owners (1.5 years) with a home that fortunately came with a pool and spa. Knowing nothing about pool maintenance, we have relied heavily on pinch a penny which is conveniently located near our house and also a national company, therefore what we thought was a trusted name brand.
Recently, Pinch a penny suggested we hire Leak Detection for our spa leaking problem to be sure there was in fact a leak (water bill = $ 300+ a month, filling pool 1″ every other day… I think so!) We cross checked with Leak Detection and there was in fact a leak coming from the spa. Pinch a Penny came back out and said they have contractors that can fix the problem which basically was an issue with the over flow being too high and water seeping through the top surface cracks. So we agreed to have their contractors come out to look at it and give us an estimate.
Here is where the issues ensued…
1) They sent contractors out to our home in the middle of the day without notifying us in an unmarked van with absolutely NO professional shirts or anything specifying what company they work for (I work from home, husband was not home.;.this is a problem.)
2) This happened twice, after the first time my husband called and asked them to please give us a heads up if they are coming into our backyard.
3) It has been several months since we received the estimate and asked them to go ahead with it. Their main contractor and person in charge of ALL remodels pinch a penny does — Matteo has sent dozens of emails to my husband (not phone calls) each time with a new excuse as to why he didn’t end up coming out to fix it. (Mind you, this job takes a total of 3 hours.)
— He has re-​scheduled 4 times in just this past week. Excuses vary «I got a new phone and didn’t have your number» Um, you have been emailing us, the phone number is a non issue «Would you like me to come another day?» No, how about today? on and on and on… these excuses btw all occur AFTER they completely no show and my husband has to ask what happened.
We have hired multiple contractors for various projects large and small and this was by far the worst experience we have ever encountered. My advice to anyone who owns a pool and needs remodel work– go to anyone, and I mean anyone except for Pinch a Penny. They need to stick to cleaning pools, it’s what they do best.