Reeves Volkswagen

I want to thank Zaq (and associates) for helping me with my purchase, a 2013 VW Passat. From the moment I called to make the appointment to the point Zaq handed me the keys, the experience was great, the way an auto purchase should be. I didn’t feel any pressure, like you normally experience at other dealerships.
Thanks Zaq and thanks Madge!

The people at Reeves are fantastic. They really go iut of their way to make sure that their customers are happy. Sondra was fantastic and very very helpful. I have absolutely nothing negative to say at all.

Took my 2008 VW R32 in to have the DSG looked at — a quite common problem with VWs is the lurching issue with the DSG transmission in forward and reverse. A Miami VW dealer suggested I have this looked after routine service for the Haldex system. After receiving a phone call from their service adviser Matt Valdes — he stated the issue still existed b/​c Don Jacobs VW in Lexington didn’t «reset» the transmission after the Mechatronics recall repair. They wanted $ 190.00 to reset the transmission — I disagreed that I should cover a mistake that was made during a recall repair. I contacted VW of America and from what I was told — Matt did not give the same story to the representatives of VW of America. Not stating that this was due to a failure of the Don Jacobs dealership. VW and Reeves were not willing to cover the repair which had nothing to do with me or being my fault. Needless to say because Mr. Valdes didn’t communicate this information to VW — it certainly didn’t help me and it ended up costing me a $ 190.00. I did speak with the service manager — however she didn’t offer anything in terms of satisfaction outside of her business card. She was very polite and did listen to my complaint. I’m currently in the market for a different vehicle because VW’s quality is declining and the dealer network is hit and miss. Usually a dealer either goes to bat for the customer or they don’t when dealing with issues like these and I ended up with the latter in this case.

Very pleasant car shopping experience. When I arrived no one came running after me you’re trying to pounce on me to get my business it was all very quiet and a very nice experience. The sales person I ended up with William was really really a delight to work with he was so knowledgeable about the products he was selling and honest and upfront about everything that was going on with the various models.
After being too numerous dealerships in the past week I must say this was one of the best experiences I’ve had at a car dealership. As a woman I appreciate the respect and courtesy I was shown and not tried to be railroaded into something that I was not sure about the time. I am sure I will be back to check further on the possible purchase of a car.
What’s a girl to do? You gotta buy a new car so you gotta put up with the various dealerships and their quirks.

Just bought my 4^th jetta from reeves. They will give you the best service out there and make you feel like family. Always have loaner cars and quick service appointments. You may be able to save $ 10 or $ 20 a month elsewhere but you will not get the top experience like you will here. Make sure you see Andre and Steve for a great deal. Zaq is great with follow up. My GF got a jetta here too! Go reeves!

I will never take my car here again, told it would take TWO HOURS to fix a fuse. Seriously? Rude service, especially from Rick. Tried to trick me into a tire rotation when it’s more unsafe. Never again.

Don’t buy a car here you can get it much cheaper at any other Volkswagen dealer in the bay area.
They also treat their employees like crap and don’t even pay them minimum wage or overtime. This place desperately needs a Union!