Rooms To Go

POS company. Delivery driver hours late then takes another week to reschedule. NEVER BUY ANYTHING FROM THEM

My experience with rooms to go customer service has been horrible. I recently purchased a couch sectional and scheduled a delivery for two weeks later; When I purchased the couch my sales representative David told me that they would call me the day before to give me the estimated time of delivery. The day before my couch was supposed to be delivered it was 4:30 in the afternoon and I hadn’t heard from them so I decided to call to find out time. Rooms to go was unable to give me an estimated delivery time and said they would contact me the following morning. The next morning I still hadn’t heard anything from them so decided to call and they still couldn’t give me a time. They are unorganized and have poor customer service. They lady that I spoke with the night before was rude and even hung up on me i believe he name was Cathleen (Tampa location) I don’t not recommend them. Although the gentlemen who delivered the furniture were very professional I still wouldn’t want to go through the the hassle of dealing with rooms to go customer service.

The worst furniture store I’ve ever been to. Ivan is the rudest most inconsiderate salesman I’ve ever seen. When asking if we could have a discounted delivery for having to wait 4 days to get our delivery he told me to go to our old furniture store and get it there. 130 $ for delivery of a dresser? What a rip off! The furniture is cheap and falls apart within a year. You’re better off going somewhere else and spending the money. I was going to spend 1500 $ at rooms to go and they have lost my business 100%. Terrible customer service and terribly made crap. Avoid at all costs and if Ivan tries to talk to you turn around. He’s a rude prick.

Rooms to go has the worst delivery service ever! I had told Rooms to go that my building does not allow deliveries prior to 9am and they showed up at 8am and were not willing to wait. Then I had to reschedule 48 hours after because that’s their policy and waited about a week for the second delivery attempt. I called and specifically told them again to write on my account several times no deliveries prior to 9am and yet the second time they showed up at 8am. I called customer service and they told me they can’t do anything about it and I couldn’t change the window of delivery, it’s based on how they load their truck the day before, but yet I gave them over a week notice. All I have to say is just terrible!!! If you deal with them and their delivery then good luck, you will need it.

I’ve had the worst experience with Rooms to Go. I took the afternoon off of work to wait at home for the bed to be delivered. My building does not accept deliveries after 5pm. I called a week prior to let Rooms to Go know about this deadline. Then, the day of delivery they called to tell me they likely weren’t going to make it by 5pm. I let them know we needed to find a solution, and the supervisor named Rosie told me it was my fault for living in a building with these restrictions, and there was NOTHING they could do and that the driver would «try his best.» It almost wasn’t real life, and I’ve never seen such inflexible, can’t-do customer service.

My daughter just purchased a townhouse and her real estate agent said that it’s possible to negotiate prices down, like you would with a car because furniture is highly marked up. He had gotten a great deal on a living room set, saving hundreds of dollars there. But when we went, Rooms to Go didn’t budge and said not even the delivery charge can be waived because they use an outside company. However, not only did a Rooms To Go delivery truck bring the living room set my daughter purchased, but they didn’t even put the tables together. They dropped off the tables in their boxes, left all packing material there and left. When I called their 1 – 800 number about it, I was informed that it was stated on the receipt that their deliverers don’t assemble anything, but the salesman should have told us this. We had to pay our handyman extra money to assemble the tables and take out all of the boxes. What was the $ 129 delivery charge for?! We spent almost $ 1800 on a livingroom set. Although we didn’t buy any other rooms of furniture, we were told that if we did there’d be an extra delivery charge for every extra room of furniture we bought. We bought the rest of our furniture from Kanes, and not only does their $ 120 delivery cover everything — no extra costs to deliver extra rooms of furniture — they also assembled the two rooms of furniture I bought. We were also able to negotiate a deal with them and saved a few hundred dollars on top of their sales price. Apparently we have to be men in order not to be swindled by Rooms To Go. We won’t shop there again.

One star is significantly more than I would like to give this place. My husband and I bought a brand new sectional from this store with Ivan Cordero. First let me says that we were the easiest commission of his entire career. We walked in. Picked it out paid up front and left. We were told the sofa would be delivered on Friday. Unfortunately only half of the sofa was delivered Friday. Dispatch and customer service said that the salesman Ivan new from the beginning the sofa wouldn’t be delivered in entirety and didn’t tell us. We asked for the manager to call us after calling the store and were blown off for 2 days. They said they because we will eventually gave the entire piece they couldn’t not do anything to compensate for the inconvenience. Ivan said that customer service and dispatch regularly lie and our piece was on the truck but the movers damaged it and didn’t want to tell us. So basically dispatch, Customer Care, Ivan, and his manager all lied to us. They were rude, inconsiderate, and clearly do not care about the quality of customer service they provide. Now we have HALF of a living room set and they couldn’t tell us when the other piece would be delivered. Go somewhere that will actually appreciate your business and treat you and your time with the respect deserved. Ivan and his manager are poorly trained unprofessional individuals and Rooms to go will never get my business again.

Wow! I’m surprised to see so many bad reviews about this place. Fortunately my experience was much different. I had been searching for a dining room table for about two months as we relocated from Las Vegas and left much of our furniture behind. I went into rooms to go about three times before finally finding something I loved. Ron was my salesperson and he was amazing! We actually talked about a lot of non related furniture things and he was as nice as could be. When my furniture was delivered 6 out of 8 of my chairs were wobbling so normally this would cause for a bad review but the delivery guy was more than helpful and made sure they delivered me 6 new ones ASAP! All is well and we just enjoyed our first Thanksgiving meal on this amazing dining table! Thanks again for all of your help Ron!

There are days when I know I ought to pitch Bravo and get my own reality show. I am sure I have mentioned my father and his idea of moving closer to us. My father, who I tend to romanticize, has always being a drifter. In and out of my life since I have memory. But something happened years ago that tore the very fiber of who we all had thought we were. So I figured he had changed. I know it altered my soul forever.
So I sought fiercely for an apartment that fit everything he described, to realize the very day I got the key to it, that a month before he ever saw it he went to Rooms to Go and bought all the furniture there (he had bought the stuff in a store four-​hours drive away). Yes, dear reader. I am lucky to not have had an aneurism. Don’t despair. Gasp in horror, but hang in there… this tale gets better.
I managed to keep my composure somehow. Asked as to the delivery date and he proceeded to inform me that the lovely huge disproportionate furniture was to arrive the very next day. Mind you I was leaving to PR to deal with my own destruction and reconstruction at 5:00 a. m Next morning. I called Rooms to Go (Dale Mabry in Tampa) and was informed that if, indeed, the furniture was delivered to the apartment there was no return possible. *Gasp again*. The option was to drive to the store, cancel and be given store credit. So I did drive while I deeply breathed in and out and did not utter one word.
There is a taste for everyone. I truly respect that. The world is divided between the tasteful and the tasteless (notice there is taste in both). Nothing in that store speaks to me or of me. A very lovely salesman giggled internally as I retold my misfortune to him and proceeded to give me a tour of the furnizoo so that he could point what my father had bought and I could internalize the bizarre idea better. We compromised in sizes, colors, changed some huge lazy-​chairs with sippy cups integrated for smaller leaner chairs, some velvet for leather, some pleather for brocade. No compromise in the recliner sofa, though. When, dear reader, did my father want the delivery for? Yes, you guessed it. The next day. It could not be done… so two days later, while I was, slowly going insane with my own chaotic redesigning and draught. My cell phone began vibrating constantly. The Green– Eyed Foodie was frantically sending pictures of scratched furniture to me. Mind you that the whole world knows this is disposable furniture, but one wants to hold on to the illusion of it at least for the first couple of years. One does not want to begin with scratches. Or so I thought. But, reader, I have a feeble mind.
Called the store, explained. Was given two options. Option one: keep all the furniture as is and then go to the store and file a complaint, have people look at it, delivery will be re-​schedule for pick up of scratchy new furniture and redelivery of unscratched furniture hopefully. Option two: have the delivery guys pick up everything right then and there. Empty the apartment and go to the store to get a re-​delivery scheduled. They would call my dad and have things figured out since I was away. Cell phone vibrations again. My father had made another wise decision. He would keep some of the furniture as it was because he would turn it so that the scratches would not be noticed, and some would remain there for some more days until the new ones arrived. Green-​Eyed Foodie was pulling out her blond hair. Called my dad amongst the demolition of a bathroom in Puerto Rico. He told me off. I told him off. The Finicky Eater fought with my dad because my dad seemed to him (I’m sure only to him) was making no sense. He was crying. I was crying. I have no idea where the furniture or my dad is. The furniture was scratched as life was scratched. The furniture never fit. The idea neither.

I’m glad I didn’t read these reviews before I bought a recliner at Rooms to Go! I had shopped online and decided to go into the store to test 2 or 3 of the chairs I found. The salesman was super. After sitting in the ones I had gone to check another chair caught my eye and I rashly bought it, paid CASH. It was delivered on time as planned and the chair was perfect — except that it didn’t really «feel» right and didn’t quite fit in with the other furniture in my room. I called RtoG and explained it to them, told then there was nothing at all wrong with the chair but that I just didn’t like it and didn’t want to keep it. They told me to come in and pick out another chair! I did, went back and picked out one from my original list. All I had to pay was delivery again. They picked up the first chair and delivered my new chair, on time, as scheduled. I am happy with my chair and with RtoG. Will definitely go back to that store and would definitely recommend it to my friends.

I wish I would have read these reviews before I made my purchase… my story is as follows: I paid cash for a complete living room set, sales person, ron was great… I told him I would be getting the keys to my apt Saturday morning and wanted the furniture delivered that day. He assured me it wouldn’t be an issue but told me he couldn’t give me a delivery time due to ‘pulling some strings’ to get my order delivered. I told him I wouldn’t have the keys until after 10 am. Imagine my surprise when I get a call at 8 am Saturday morning… customer service message stating ny furniture is at my apt but no one is there to let them in. I was left with a call back number that was no answered until after 10 am… a delivery driver who was not willing to wait or come back to my apt, that is until I offered him a bribe… a store manager who was obtuse and offered me no assistance… customer service reps who offered me no assistance, lied to me, refused to refund my delivery fees, basically blamed me for the situation… I am being told that my furniture will be delivered tomorrow… so I will update my review once I get my furniture… I am very disappointed with the lack of customer care or support offered. I will never shop at rooms to go again.

Awful service. I would NEVER recommend using this company. I waited five hours for my bed to arrive, after which half of the bed was missing from the truck forcing me to waste another entire day waiting for the delivery service. ZERO STARS

Everything that has already been said, times 1000. One star is too generous. Horrible experience across the board.

We should have taken to heart the ONE star rating for this company. One star is being generous. The customer service is the worst we have ever had. We purchased a dining room table and chairs. Table was delivered scratched. Broken chair leg. Two months to correct. A week later a second chair leg broke. Upon service coming to review they determined that the break was customer caused, without even asking how it happened. Will NEVER shop Rooms to Go again. BEWARE. We knew the products were of lesser quality BUT… this was ridiculous.

I would strongly recommend staying away from Rooms to Go! We purchased a Cindy Crawford bedroom set last June with delivery I August. We had no idea that the set is made of compressed wood with a veneer coating. One of the legs snapped off and we had a technician come out twice to fix the leg. He was unsuccessful in the attempt as the leg sits crooked and will snap if moved. A customer service manager refused to replace the piece and said our only option was to «sue the movers». They don’t care so why should anyone shop there.

You’ll get a better deal dumpster diving than buying furniture here! I bought a coffee table and 2 end tables, paid for a DELIVERY AND SETUP fee. Driver drops 5 or 6 flat boxes in my living room that I could have picked up from the warehouse myself had I not had back-​to-​back meetings, and walks out. When I ask him if he is going to assemble the furniture when I PAID for it, he tells me, «I don’t assemble coffee tables” — then walks out my house. I call their customer service and they tell me, «Well, he is right, we don’t have the assemble coffee tables and end tables because it would take our drivers all day and we can’t do as many deliveries.” — Excuse me?! You tell people your deliver times are 7am — 7pm and don’t give a more ideal time frame expecting customer to stay at home ALLLL DAY and on top of that, they don’t even honor their own call ahead service! I was totally displeased with my experience and asked to speak to the store manager. She told me I would get a call right back… 2 days later… still waiting. Am I surprised? No. Is it fraudulent to charge a customer for delivery AND setup then not setup the furniture? Yes. I filed a complaint with BBB.
STAY AWAY FROM THIS COMPANY! HORRIBLE CUSTOMER SERVICE, HORRIBLE PEOPLE, HORRIBLE DELIVERY DRIVERS.

Total disaster. Their warehouse and delivery services are horrendous. Unless you are buying merchandise off the room and taking it home yourself, save yourself lots of time and aggravation and DO NOT SHOP THERE. Really, no exaggeration.

Sales team is awesome– but the same couch was delivered 3 times to me severely damaged each time. Good thing I have nothing else to do other than wait around for multiple deliveries of the same damaged couch. When I told them about my experience I was only offered another delivery slot, isn’t it customer service 101 to offer some sort of compensation at that point?

I’m so unbelievable upset. The delivery person looked up at my step and sighed and rooled his eyes. Then a guy came up and looked and said it wouldn’t fit. Then another guy came up with a rope not a tape measure and said it wouldn’t fit. I told him I had a bigger item in there he said there is no way. They wouldn’t even try. When corporate called he just told me I could come pick up something smaller or wait a week for a check. When I told there is nothing I wanted and I shouldn’t have to wait a week he didn’t offer a solution. I also didn’t apologize for his delivery people just keep on backing them up saying there experience even after they used a rope to measure not a tape measure. The bad part is I was really excited about getting my sleeper sofa it was what I wanted. If I could I would give them a negative star rating. I told him I would never shop there again he couldn’t care less.