Simply Mac

I brought my MacBook Air there today because it powers up but the screen stays black. I spoke with Patrick who was FANTASTIC! It’s 3 mins he was able to reset it, make it work just fine and didn’t charge anything. He was honest, didn’t try to scam me and just gave exceptional customer service. I’ll definitely return to this store in the future with my MacBook needs. Thanks Patrick!

My senior Mom’s MacBook Air stopped working. She caretakes my 83 year old with Parkinson’s and is totally maxxed out, so instead of going to the Apple Store in Tampa, she visited Simply Mac in Citrus Park. They have told her that it will require a $ 400+ repair. The tech «gave her his number» so her son (me) could talk to him to find out specifically what the issue is so we can decide whether to repair or purchase a new one.
Three days ago, I tried that «special» number. It’s the main number to the store! Ugh. To top it off, after wading through the automated phone prompts, the «Check on your repair» voicemailbox was full. So on Sunday, I sent an email via Simply Mac’s website, stating the issue and requesting a call or email. Nothing yet. This morning, I placed another call. Guess what? The voicemail is full again.
So far, this does not speak well at all for Simply Mac. I am currently at 0 Unilocal Stars. Hopefully, I’ll get to edit this review in the coming weeks with better news. But right now, as far as my family is concerned, Simply Mac at Citrus Park is bad news.

The customer service in this place is disgusting. Everyone has an attitude. When I went to pay for my charger it came to 31.03 and I have her 40. She gave me 8.97 all dimes. Any company that doesn’t give a penny take a penny in 2015 is not worth my time. Especially you didn’t have quarters give me the dollar u idiot. I’ll never go back.

If there was an option for 0 stars out of 5, that’s what I would’ve chosen. I’m not a IT person at all so I went to Peach Mac aka Simply Mac and asked them what was wrong with my Mac Book Pro 15″. They told me that I was going to have to pay $ 714.00 because my screen was loose on the computer which affected my LCD display. I wanted to get another quote so I went to the Apple Store in International Plaza and they told me that any repairs that I needed were covered by Apple Care and completely free. My overall experience with Simply Mac was terrible. The customer service (Giovanni aka Gio) was so rude. The other workers were extremely sweet; however, I will never go there again because I was going to be charged $ 714.00 for no reason when they knew I had Apple Care!

Like what Cody already has said about Peach Mac I was greeted by a Peach Mac employee that was working there on the day I visited since I was sent there by a Apple service technician ”via phone”. Once I show the employee at Peach Mac told him my Macbook Pro 13″ with Retina display started pixelating really bad all the guy knew how to do is say broke LCD screen it’s a $ 200 fixed no problem then he went over to the head technician then he came back stating it’ll be $ 560 dollars and he have to send it off to the repair center in Texas. I was like are you going to test the laptop first before stating it’s going to be this much to fix and this is the problem. Needless to say he claimed it was LCD display that was broken and he wouldn’t stand behind what he said at first which was $ 200 dollars to fix it. I guess they wanted the more money approach out of me.
I hate it when a business that is a authorized Apple repair center to not stand behind what they quoted me and claimed that’ll be the price and then I get told a another price. Seems like one person doesn’t tell the other person anything at this store or needs re training to stick to their prices they tell the customers and also look at the laptop, tablet, iPhone, iPod and iMac first before saying it’s one thing with out running test.

I’ve had an iphone 5S for about 3 weeks & started noticing battery issues almost immediately after. The phone will not keep a charge for more than 2 – 3 hours with normal use and will even drain when plugged in to a charger while in use. Called Apple customer service, which was my first mistake. After 1 hour on the phone with them, which mostly consisted of a CSR insisting I pay for a $ 150 warranty plan before they even address my issue, I finally hung up because I was getting no where. Then I took the phone back to the AT&T store where I purchased it. They were helpful on a few other minor issues, but said they could not help with the battery issue because they did not have the equipment to run the diagnostics. Recommended I take the phone to the Peachmac store in the Citrus Park mall, which I did and which was my second mistake. After waiting about 15 minutes (which I did not mind at the time) I was brought to a customer service employee. I told him my issue & before he even ran the diagnostic he was already telling me that if the diagnostic did not show any problem there would be nothing he could do. I thought this was strange that he was telling me this before even testing my phone, almost like he was expecting the result, but I knew there was an issue so I thought the test would obviously show that there was a problem (wrong assumption). Sure enough, the diagnostic showed «no error» & the employee said the battery tested fine. I politely explained to him that it obviously was not fine, and pointed out that my battery had drained over 20% in the 5 minutes he had been helping me. He went on to explain that his «protocols» would not allow him to do anything else unless they completely cleared my phone. During the entire conversation, though frustrated with all the run around, I had not raised my voice nor been rude in any way. I pointed out again that clearly there was an issue. He asked if I would like to speak to the manager & I said yes that would be a good idea. This is where my biggest issue with this store began. There was a day when customer service was just that, service to customers. Some businesses and business professionals get it, but so many more do not. Again, I was not being beligerant or obnoxious in any way, but was simply trying to be persistent about getting a clear & satisfactory answer to my obvious issue. From the beginning of my conversation with the manager, Rick Flores, I was made to feel like the entire issue I was having was somehow my fault. His demeanor & approach was condescending from the start, almost as if he was put out & wanted to get me to leave the store as soon as possible. He did not exhibit customer service or professionalism. Again, I pointed out the obvious issue I was having with my battery not maintaining a charge. He repeated what the technician had said about protocols and said it might be a software issue. To which I asked «did you run a diagnostic check on the software?» (I admit I do not know much about these issues & am totally dependent on the technical professionals to explain technical things to me — that’s why I was there — I’m a customer). He said yes. I then asked what the purpose would be in clearing my phone. He answered «to check to see if there is a problem with the software». To which I responded «you just told me you ran a diagnostic on the software». He was not happy with my line of logical questioning and retorted that I was not listening to him & that they had protocols they had to follow. Our conversation ended with more talk about backing up & clearing my phone, but honestly, at this point, I felt like I was not ever going to get a «customer service» person who was going to give any degree of customer service — be treated with common courtesy, patience, or understanding. I guess this is the world we live in, where the buyer must «beware» and help & fend for themselves. I have no choice but to follow their «the protocols» (although I suppose I could just say forget it & return the phone & get my money back). But the thing that is most disappointing to me is how the burden of resolution to what is clearly a product issue has been pushed back on the customer to resolve. This store, the manager, their customer service team or Apple’s «protocols» do not get my recommendation.

So this is a funny one! These guys are trying to sell me on the idea that their Back to School promotion is worth $ 1828.97 and that they are giving me a deal at $ 1549.99. I would like to do some math: Entry level MBP is $ 1199, 8G RAM upgrade is $ 100, AppleCare for MBP is $ 249 and Office for students is $ 79. Now by my math that is a value of $ 1627. Now you would think there was still some value here ($ 78) but that is where it gets real funny. All the previously mentioned prices are full retail, but the promo is for students. Let’s check out Apple’s student pricing on the same items shall we? Entry level MBP is $ 999, RAM upgrade is $ 90, AppleCare is $ 183 and Office remains $ 79. That is a total of $ 1351! Come on people how stupid do you think I am? One last thing, the prices at Apple are always this way and for back to school they are adding a $ 100 iTunes Gift Card to the mix.
Nice try PeachMac!

While browsing online I came across a Mac workshop being offered at this Peach Mac location. Upon my arrival I expected the personnel to have the customer service skills similar to those in the Apple store but that was not the case. The Mac workshop was disappointing as well. Every person in there had a different OS, none of which were the one the trainer was teaching about, they should have let us know in advance that we should upgrade in advance as it wasn’t possible to do it right there. I know enough to get by but I felt like I was teaching the trainer which is disturbing to me. Not even remotely as knowledgeable as the people who work at the Apple store. If I need anything for my Mac, iPad or iPhone I am going to continue to go back to the Apple store.